Gurses Apart Hotel
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6 reviews
July 1, 2023
I stayed at this hotel for the second time. My favorite place in Alanya! This year, a new building was opened, everything was completely renovated. Each room has a balcony.
We made breakfast at the hotel, which also pleased us. Two decent pools . In the evening, you can sit on the ground floor on the cozy veranda and drink Turkish tea.
The location is just a dream!
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March 30, 2023
A new, modern hotel. The room is small, but with a balcony. There are many TV programs. Good location. In the centre. There are many cafes and shops nearby. Friendly staff. There is no mini-bar, very soft mattress.
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1
February 9, 2023
Terrible staff and attitude towards the guests! Any suggestion or remark is taken with hostility, smiling hypocritically.
We checked into a room for 3 nights. They gave one card at the reception (there are two of us). They asked to give us a second card - they refused, referring to a certain service system ... it was not convenient, we had to walk only as a couple.
The hotel is very cold, there is no heating, the floor is tiled (February, outside +8). There is an air conditioner that works for heating (it is impossible to warm up the room), but as soon as you leave the room it turns off.
They asked us to solve the heating problem (to give a heater or a second card), they told us we pay a lot for electricity and therefore we will not give you either a second card or a heater and offered to move to another hotel by returning the money for accommodation.
According to the hotel, this is a high level of service…
We were forced to move to the hotel next door, which gave us two cards and a heater in the room. I think they pay the same price for electricity.
I do not recommend this hotel, the attitude is terrible.
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