It was the biggest disappointment of my life. I took my sister for the first time to a spa procedure. I wanted her to rest and relax. I signed up in the morning, we spent the whole day looking for a person who can look after 4 children. I changed the price and time to calculate everything. They said that in 2 hours we would receive all the services that were written in the price list, including a 60-minute massage. Everything started well, but after that, horror awaited us. During the peeling, my sister's stone on which it is made was lyadyan, it did not work. My sister is feeding the baby and had to lie on it for about 30 minutes. The staff said that it sometimes closes and does not heat up. We accepted the first mistake and swallowed it. After peeling, we were called to the shower, told to wash, I asked about the head since they do not massage with a wet head, to which they replied that we could wash our hair and dry it (dry our hair for at least 20 minutes since they are long and thick) but at the same time we had 50 minutes left before the end all the procedures and the person we asked to stay with the children would have already left. And the staff also said it would be nice if you didn't wash your hair since it's the same time. We have swallowed this minus too. Although there was all the dirt in our hair after peeling. Next, the massage started to be done too quickly and I asked for a 60-minute massage, to which they replied that no massage would only be 30 minutes, and that they forgot to change this information on Instagram. I was shocked. I came for a procedure where there is a 60-minute massage. I've made arrangements with everything. And then they tell me this. At the same time, all this time they provided these services to customers in 30 minutes instead of 60 and allegedly no one complained. Then they came and said that they could only give a 10% discount for this mistake, it was generally terrible. They went to negotiate and brought us tea with dried fruits, as the services also included a tea ceremony. Dried apricots were in the mud... they hadn't even washed them... and if we had eaten them and poisoned ourselves? As a result, the 2-hour procedure should be at least 3 hours. 10 minutes to change clothes and explain the procedures, 20 minutes cedar bath, about 30 minutes scrubbing, 15 minutes shower, 15 minutes head drying, 60 minutes massage, 20 minutes tea ceremony, 10 minutes changing clothes.
As compensation, they booked an additional massage for 30 minutes, which does not suit us. The whole mood was spoiled by impressions too. We'll have to go there again to look for people who can stay with the children, is it worth it? I don't know.