Normal... It's done for the people. You can comfortably sit in line, take a break from the heat. At the same time, get some kind of banking service along the way.
A high-class institution for people. Well, that's what it's called - Halyk.
I have already issued two mortgages there. I highly recommend it
In general, the staff is very friendly and courteous, they explain all banking terms in an accessible way and are really interested in preserving and increasing people's deposits