A modern bank, many processes are automated, which in turn reduces the flow of people to branches.
Along with this, not all issues can be solved online, especially through a chatbot.
A very convenient branch of the bank, works for individuals. The main convenience of the bank is that they work until 22.00 on weekdays, and until 23.00 on weekends.
At a bank branch, you can issue or re-issue a bank card in 1 minute. There are also terminals for paying for a huge number of services.
In general, Halyk (People's) Bank has a wide range of tools for a wide range of clients.