Firstly, the percentage of the bank is frantic, secondly, the employees work as usual, one or two, the rest will have to wait a long time in the phones
The attitude towards customers in exchange offices in terms of the choice of banknotes leaves much to be desired. They do not exchange their own banknotes from their own branches for larger 100 dollar equivalents! Please pay attention, when visiting some countries, it is advisable to have $ 100 new sample cardinals, as they are changed at a favorable rate!
The manager is served very slowly, there were 6 people in the queue and stood for more than an hour. There is no money in 3 ATMs that stand on the street and small bills are issued. In general, the impression is very good 👎
I quickly changed the currency. The rate is more profitable than in other banks. Convenient location and friendly staff. There are no queues. Managers will tell you what and how. Pleasant and impressive.
An unreasonably long wait. There is a man at the entrance who does not know why he is standing. He took the number, my turn came to the window, he decided to change my ticket so that I would wait another hour. When I could have been accepted on the first ticket. Disgusting
Class, they served me very well, I was with a child, they let me go without waiting in line. The staff is attentive. I really liked it, I will go there often
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Daniyar T
Level 7 Local Expert
November 14, 2022
The service and attitude will go the same way as everywhere else. What is bad is that you need to fill out the accompanying documents yourself (consumables and anau mynau) for a very long time. And you'll fill it out later, they say it's not like that, there's a gap, they've frozen it here and need to fill it in several times, they don't say in advance. And other banks have printed out a piece of paper and just need to sign it. There are a lot of limitations in the application. From the good, you can open an account online and that's all.
They tried to reduce their work twice. the first time was sent home because the time was 17:30, the second time because it was Saturday. they didn't want to serve me, they invented various reasons. as a result, I had to call the call center and resolve this issue. The call center filed a complaint against the department for false reasons.
Queues are certainly something, I thought it was always crowded in the Caspian, but the people changed my mind. Nice girls at the checkout work there often.
It often happens that the cash register does not work for one reason or another. It would seem that the head department. Very slow service. It feels like they're going to fall asleep on the move.
As you come in from the left, there are managers sitting and among them one guy is very rude, unpleasant, he served a couple of times and, frankly, I disliked him.