I wanted to exchange the damaged $100. You can't change it anywhere in Kazakhstan, namely in second-tier and first-tier banks, as well as in exchangers. There are only individual people who will change for the appropriate percentage.
Halyk Bank of Kazakhstan is my favorite bank! At first I received a salary, now I get a pension on the card. The attitude to clients is attentive, professional. Card replacement takes place quickly, without delay. My questions are answered quickly, explained clearly, professionally. I called once, asked for an explanation (there was an attempt at hacking), and received an exhaustive, professional answer. Thanks!