Halyk Bank
Address
Contacts
Бесплатная горячая линия: пн-пт 9:00-18:00; сб 9:00-14:00
8 (800) 080-00-59
Show phone
Business hours
Closed until tomorrow
Directions
Raiymbek Batyr
640 m
Nazarbayev Avenue / Makatayev Street
141 m
Similar places nearby
8 reviews
September 1, 2024
Always a calm environment. It's clean and cozy. What do you like, head. The department always keeps everything under control. Quickly solves emerging issues.
See original · Русский
June 16, 2023
It was necessary to issue a bank card and subsequently an investment portfolio. The first time I came here, and after waiting in line, I was told that I needed an employment contract ON PAPER! I had an employment contract in the electronic version... The second time I came here for the same reason, and after waiting in line, I was told that I needed my IIN printed ON PAPER!!! It seems that this bank, or maybe this particular branch, needs PAPER more than customers!!! There are no complaints about the queue. The department is nice and cool. I'm not coming back here anymore.
See original · Русский
November 16, 2022
Good afternoon. I would like to note right away that this review is not about a bank branch, but about a specific employee R. Sadybaev.
For those who don't want to read all this, I'll just write that the employee by the last name above is incompetent and not customer-oriented.
Today (11/16/2022) was my 3rd visit to the bank. The first is an application for opening a salary card; the second is an application for opening a multi-currency card. Both previous visits were only encouraging. Alfia's manager did her job perfectly, i.e. quickly, clearly and without jambs. For the third time, I got to the above-mentioned "specialist" Sadybaev. He gave me the card and sent me to activate the pincode at the ATM.
At the same time, I downloaded the bank's application, but I couldn't log in. The username and password did not work. OK, I think you probably need to activate the card through an ATM first. I try to request a check with the balance on the card - an error, I try to put money on the card - an error. And so it is in all three ATMs of this branch. I go back, take a new ticket, stand in line, there are quite a few people, it's not nice to climb without a queue. I hope to get to the same specialist so that he can help me "in hot pursuit", but I get to the head of the department. She looks at the status of my card in her system and makes a verdict that, it turns out, the hero of this story did not do an important thing for non-residents of the country - did not carry out some kind of automatic authorization (perhaps expressed incorrectly). And she added that he had to do it and everything would work. Here, of course, I adjusted, because during working hours I have to do such things and putting all sorts of jambs only lengthens my stay at the bank. But, there are no workers without jambs, everyone makes mistakes, and this is the price of experience, which is subsequently acquired. The supervisor transferred my ticket number to the same employee. And again I get in the queue. I'm waiting another 40 minutes for them to call me. I'm waiting. I come up, tell you the situation ... so that you understand, at that moment I was calm and as loyal as possible to the employee, because of whom I had already stood in line 2 times and lost time, read above why ... I tell the situation, and he looks at me and says: "you took the wrong ticket." I didn't understand what it was about at first. He explained that I chose one card item at the entrance to the bank, but I had to choose another. Accordingly, the coupon came out with a different serial number and it is necessary to take another one.
My eyes started to get bloodshot. I was a little shocked by such a statement.
- so it's not my fault that you made a mistake and I have to stand and waste my time so that you fix it?!
- You still need the appropriate coupon.
- So your supervisor served me with this coupon and transferred it to you... there were no problems there, but do you have it?!
- Take the necessary coupon at the entrance to the terminal.
- Do I have to stand in line again in this case?
- Yes…
Then I stopped talking. I was so stunned by such a disgusting attitude towards the client that I suddenly realized that I didn't want to prove anything more to this young man. I got up silently, went to the terminal, took a new ticket and waited. I began to wait not for a queue, but for the moment when his supervisor would be released, who accepted me with the "wrong" coupon and found out what the root of the problem was. Unfortunately, she was not released in any way, and, as a result, I was accepted by the same manager who had received me on my previous visits to the department (if I'm not mistaken, her name is Alfiya). And she did not accept me on a ticket, but simply called me over and asked what kind of problem I had ... apparently, she heard my dialogue with her colleague.
As a result, it turned out that you need to do everything over again by sending a request to the head office. It took about an hour to wait for an answer, so we agreed that I would come at the end of the working day (in 3 hours) and we would finish what we started.
I arrived about 30-40 minutes before closing time. Only she (Alfia) was in place, and the culprit of this review was no longer there (I don't know, of course, what kind of schedule anyone has). I waited for the next queue, not for long. She quickly solved my problem and I calmed down.
I hope the review will be read by the relevant employees of the bank and certain conclusions will be drawn on the employees or work will be done to improve the quality of service. Alfie thanks a lot for her professionalism.
I would like to note that the names and surnames indicated in the review are not taken from badges on the chest, but from plates on the table, so an error is possible.
See original · Русский
5