Queue by numbers. They serve quickly. Minus a star for help near the vending machines.there is a cluster of pensioners to pay for com.services, and only one manager helps. I have seen such a picture more than once: there is a lost grandmother in front of the machine and does not know what and where to press. Young people, too, do not understand everything, as they are used to making all payments through the application and, unfortunately, are unable to help the elderly (((
A very bad department! The ATM is not working! They offer money accepted through the cashier. At the same time, they keep silent that you will be charged % for this!! The staff is not professionally trained. I really didn't like the service!
This Building not only Resembles an Alien Object, but also this Bank is the Largest Bank in the Republic of Kazakhstan by Capitalization! Although fearing Vendetta for the Murder by Nursultan Nazarbayev of the Son of the Supreme Commander of the Republic of Kazakhstan Kassym Jomart Kemelevich Tokayev, who (that is, Nursultan Nazarbayev) He also committed a Terrorist Act on the territory of the United States of America in Nevada, in the city of Las Vegas at a Country or Folk Music Festival, They are the Main Owners of the People's Bank Timur Kulibayev and Dinara Nazarbayeva will necessarily try to Steal Depositors' Money and withdraw it to Zurich, but more likely to One of the Offshore Shores.
We have been working with this bank for a long time, since it is the most important, let's say. But their online app is a silent horror!!! Firstly, it is too complicated, and secondly, without a bank employee, we have almost never been able to use this application! Thirdly, there are only 2 old computers in the hall, which are either working or not, the Internet is, or not - in general, there are continuous problems. I note the steadfastness and iron nerves of the girls working in this department! Previously, we waited in line for an hour just to open an account, we collected so many unnecessary pieces of paper, but now we are struggling with software flaws!
The staff is very polite. Responsive and ready to explain all the points on your question. A very convenient cash register and the absence of long queues.
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Елена Шеина
Level 7 Local Expert
June 4, 2023
Everything is very, very slow, like a huge department, but the translation works fast. The bank's customer orientation is not great, otherwise legal entities and individuals would save time.
It is quiet, spacious, polite and professional staff, there is enough Parking space.
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Ревизор Лучший
Level 9 Local Expert
December 20, 2022
I went to get a card and opened it online. A nightmare as a result, they opened another one for me so the operator can't read and can't give out the details! Now we have to go close it again and get the first one🫡
To be honest, there is nothing to write, the old former place of the " BTA " bank, nothing has changed since then, it has even become worse....
1. Employees: young, smart, hardworking, responsible.
2. The bosses who are responsible for staff and customer service need to be reprimanded about the mess, incompetence.
3. The building needs urgent reconstruction or major repairs! The bank is tired: you don't go into the toilets, the door is cool, you close it, you don't open it, this is a Bank, I warn you, not a Trading house, not a market! There should be a little respect...
4. There is not the slightest privacy in individual cabins, all information is audible to outsiders sitting outside people. Everything is an open hole...
P/S: keep a Dress code, talk politely to customers, restore order and discipline, ask!
Don't lower your faces!
It used to be the kkb building.Now there are services for different sectors and floors.An excellent modest competent decent specialist Dilshat Kalmukhambetov.