Clear. The staff is not always correct, and there is a great lack of a scoreboard with a queue in the first hall (where there are ATMs). Cashiers work competently and are very attentive to customers. The impression is twofold. In a completely pleasant way
If you want to find out the latest gossip and news, just take a queue with the grannies at this bank ;)) A typical people's bank, the level still needs to be raised and raised, this is not the Caspian Sea. But there are no special comments to the staff, everything is fast and polite.
There are a lot of people, but there is no toilet for customers. It's a little difficult, especially in winter. Anyway, the security says that there is no toilet for customers.
They serve only individuals. Although for legal purposes, it would be possible to install a terminal that accepts money. I understand that this device is expensive, but it does not require human presence.