The most convenient bank for me . Cozy , everything is very fast , clear . And most importantly , very responsive staff . Convenient to get to , good geolocation 👍👍👍
Dump the bank! Why can't you set up processes so that your employees know all your own rules? I walk with my feet to your offices for a week to make a money transfer. Your managers made the transfer 4 times. Why are they not aware of the currency control and some other thousands of coupons inside your bank. Why should I spend hours and days so that you learn your own rules of work and finally do something? For cashing out, you want 1%, and why are you not able to press a few buttons and transfer money from one bank of Kazakhstan to another bank of Kazakhstan, immediately indicating what you need from the client and not murizhit it for 7 days? The feeling that you are making a profit like this. My feet won't be in this bank anymore.
If you do not have citizenship and do not come close to Halyk. They will torture you and no one will compensate you for the time spent walking around the departments. You will not take your money, they will put you on the proof of income with pieces of paper or they will come up with something else. Halyk does not know how to work remotely.
Disgusting!!!!!!!! Who is it made for? The interface for the astronaut. I'm trying to pay for the service, but it gives me the amount to enter! You call the call center, the robot will not tell you anything. The guard!
Halyk bank, just a bank, neither bad nor good, nothing distinctive, rather on the contrary, I think they need their own highlight, and not suddenly copy leading competitors, well, or even if they copy, then do this quality, and not "get off"
Not all managers know their job. I wanted to close all accounts and the card, went for several days, some debts came out, paid, it turned out that they had overpaid, they made a refund. It lasted for 5 days. Only one girl helped, unfortunately I don't remember the name anymore.
I wanted to issue a card. The cost of maintenance is written - the first year is free. And then? I wanted to find out the cost, it is not written on the website. I tried to call - it's NOT POSSIBLE! There is simply no option to talk to the operator. You select the "maps" section by pressing 2, and then a bunch of sub-items are offered - blocking, pincode reset, etc. But there is no point of tariffs/card issue or anything like that. As well as the point to transfer the call to the operator.
Oh, come on, such a bank...
The service is very fast, but the bank's policy is at zero. I am making a transfer to America, the bank allegedly blocks it for internal policy, and in order to withdraw money, then 1% must be given to the bank for withdrawal. The bank canceled the transfer with a 0.3% commission, so that I would take the money back with a 1% commission. Good business!
Disgusting and incompetent cashiers. They're rude. They send you to hell and don't want to turn on your brain for at least 1% and think. They could not pay the fine at the traffic police. It's good that the general manager was able to tell them which buttons to press.
The most terrible bank of all existing in Kazakhstan!!! The managers are unqualified, they cannot give a clear answer, they constantly ask the same questions without solving the problem! This is about the service business. The phone number of the personal manager is not given, answering: "they will contact you." I've been waiting a week for my question to be resolved. Managers ask each other for information. They are forced to fill out an application that does not relate to the company in any way! In general, chaos, unprofessionalism. We close the account in this bank and do not recommend it to anyone! There are more adequate banks offering their services at a higher level!
Almaty branch in the Green Market 02. April of this year, very poor service, 2 managers worked slowly, a specialist in the waiting room, in general there was some kind of slowness, but the guard was too nimble, gave consultations, gave numbers from the device to whom to which specialist. As a result, the people began to resent, the specialist in the hall responded rudely to the legitimate request of the visitor to provide a book of complaints, defiantly saying to look for other ways to complain. Therefore, I have to write here for the whole of Kazakhstan.
I consider this behavior of this specialist unacceptable, she discredits the reputation of the bank by her behavior, and so, very ambiguous...
03/27/2013 I called all the numbers. I wanted to talk to the operator about the card and deposit account. There is simply no function to talk to the operator. It's a shame.
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5
1
Епога
Level 5 Local Expert
August 29, 2023
I wanted to buy dollars, waited in line for 20 minutes, as a result, the currency was not sold to me because I am not a citizen of the Republic of Kazakhstan, or a non-resident, I did not understand, but it does not matter. I immediately went and bought dollars in the Caspian Sea, they sold it without any problems.
Nothing is changing for the better, it is not possible to get through, the machine is working stupidly, the answer to the official application registered in the office has not been received.
The card is issued for two weeks. There is no feedback! Why accept applications if there is no plastic available?! The nomination of the award is the most lame bank of the Republic of Kazakhstan
It sucks, they steamed up and called me and talked about a loan when I had never taken a loan from them in my life. And I can't get through to the call center
Why do phones exist to avoid answering calls?Or create queues?It is difficult for people with disabilities and the elderly to come only for advice.Disgusting!!!
The quality of service and professionalism has decreased sharply compared to the same Kazkom (there is something to compare). Long queues, getting through to the Call Center is a whole problem, solving problems for a very long time. One negative.
Halyk is a terrible bank. Long service, clueless consultants and constant queues. The Kazkom application could not be brought to mind. In general, "never Ice")