The work of the national bank is getting worse and worse every day. Postterminals do not work in almost all branches. There are queues everywhere.
The employees are sleepy and incompetent.I am so sorry.and there was such a good bank.
The service is good in this department. The staff is polite. They are not rude as in other departments of Shymkent city. There are more such positive employees.
I came to the bank branch during business hours to exchange currency and get advice on banking products. The staff of the cashier, without even specifying which currency and in what quantity, brazenly and shamelessly refused service, without really explaining the reasons, saying that the bank allegedly had no currency... What kind of bank is this that doesn't have currency? I had to contact the senior employee at that time for clarification. To which Guldan Satybaldy's senior manager replied in a boorish manner that these were not her problems. She started to get hysterical for no reason, screaming and interrupting. And the funny thing is, she threatened to call the police. And it's just because I asked the bank staff to serve me. It was as if he had entered not a bank, but a stall with cucumbers in the market. Such "employees" simply disgrace the name of the bank, lowering the image and reputation of the bank below the baseboard. I strongly recommend that the main management of the bank conduct a full audit of this branch for the suitability of employees and management. And this manager should be fired so that she does not disgrace the bank with her behavior, killing the desire of customers to deal with this bank.
I came- their lights were turned off and their doors were closed. A little later, when the lights were turned on and the crowd gathered, they did not open for a long time. And when they opened, they said that the function I needed was stuck and did not work. I lost 40 minutes of time