I really liked the laboratory!
1) Convenient location
2) the cost of the tests was announced on the phone without taking into account the discount, a very pleasant surprise when visiting to get a discount on the delivery of tests to a child.
3) The production time is fast. Literally before lunch, we already had ready-made general tests
4) we tried to calm the child as much as possible when he was crying, very reverent and gentle treatment of young children.
5) this laboratory is recommended by many doctors, because there is good equipment and, accordingly, always truthful results.
6) the ball and applesauce are a nice bonus after passing the tests
Wish: please add the tests (I don't want to go to the Invitro because of them):
1) eisinophilic cationic protein
2) CEC(large, small, medium)
3) amino acids in the blood - I would like to increase the number of indicators from 32 to 48
As it is, everything is fine. We will be happy to come back again!
A wonderful laboratory! Professionalism honed to the smallest detail! Fast results, work seven days a week, prices are affordable. There are promotions and discounts! A pleasant bonus in the form of fruit puree and hot drinks is very important for people who came on an empty stomach. Thank you very much for your work! ❤
A good center for medical services. Polite staff. Blood is taken carefully and without pain. We are pleased with the discount and coupon system. Free coffee and a delicious treat after the test. Now it's the only place I'm going to take everything.
Everything is fast
It's easy
Carefully
Politely.
At the reception, the staff is happy to talk in simple language.
The results arrive in the mail quickly.
Thanks
The staff is very polite, they give mashed potatoes and free coffee when donating blood, a small pleasant bonus, it's nice. Everything is clear and understandable during registration
It's a great lab. Polite and skillful staff, everything is at the highest level. I've been tested here many times. The result is on time, sometimes earlier
I went to LODE according to tradition, but I see that everything is closer to home here. The reference intervals for blood parameters correspond to each other, a pleasant welcome treat with a "fruit salad" of "old and small", a coupon for coffee. According to the impression, the specialists are at the registration with the med. education, or in any case, well "in the subject". It's a pleasure to contact!
To the left of the window with dark hair in a braid or tail, a dark blonde young lady is not friendly with glued doll eyelashes and pouting lips, she did not like it right away and there was a reason for that!
I told her that I still had a 5% discount on my hands, submitted a referral with the necessary tests and clarified what the total discount would be, the answer ....
discount after viewing the tests.
She silently took the direction and asked for a discount coupon, also silently..
She immediately announced the amount to be paid by bank transfer, hurried the payment and gave them a referral for tests, immediately switched to others.the patient, although there were only 1-2 people with 2 working employees!
After paying, I figured it out and it turned out that there was NO 5% DISCOUNT, returned and clarified how so? With her nose in the air, she gave out with a grin that there was no discount on my entire list, only for 1 position, you get 1p.30k!
Then, I was outraged, why did she SILENTLY TAKE THE COUPON AND MAKE THE PAYMENT WITHOUT INFORMING ME!? I would have used the coupon in another case!
There is no desire to go there anymore.I used to live on Victory Square and there were no such shots there! ! Change the employee, Helix!
Online ordering does not give any privileges. The queue is horse-drawn and all at the entrance. The admin doesn't let people go any further. As a result, everyone stands on a square meter near the closet and shoves. He skips a bunch without queuing "I'll ask and print it out" and as a result, a person stands there talking for 15 minutes. There are boors at the checkout.
Near the house, otherwise I would never have gone there.
I visit Sinevo periodically. A young man greets everyone in the hall, tells them everything, helps them, offers a balloon to the children. If you are in the database and know what kind of analysis you want to do, the registration is very fast. Blood is taken quickly and very professionally, after an hour there is no trace left on the hand!! They gave out delicious mashed potatoes and a coffee coupon! I recommend it!
Вот было как-то все равно, пункт как пункт, до сегодняшнего дня. О безбарьернлй среде обитания, наверное, никто ничего не слышал... Пункт находится на втором этаже. Здорово, что есть лифт и я была уверена, что он работает, ведь не единожды видела, как сотрудник Синэво, ныне Хеликс, с контейнером поднимался на этом лифте. Сегодня я решила подняться с коляской. Анализы ребёнку нужно сдать. Какого же было моё удивление, когда я обнаружила, что лифт не работает. Окей, звоню, "я не знаю, чем вам помочь". Серьёзно? Я сейчас не включаю #яжмать, вопрос, как к вам попасть людям с ограниченными возможностями? Никак? Здорово! В любом учреждении ныне предусмотрена кнопка вызова персонала или номер телефона, мол, если Вы не можете войти самостоятельно, позвоните, вам помогут. Без шуток мне помогали в белпочте, в оз, в маленьком магазинчике на районе. У вас лаборатория, околомедицинское учреждение и ответить на просьбу о помощи "я не знаю, чем вам помочь" и "у нас нет сотрудников"? Серьёзно? Я попросила спуститься взять пробирку в пакетике. Заказ оформлен и оплачен заранее. "у нас нет сотрудников". Как вы работаете?
I called the call center and asked about the analysis for bilirubin for the cub for two months. I called twice and asked if they could do it. He explained that in the hospital they took it from a vein on the head. I asked to give a direct number on the Grushevka branch. I was answered in the affirmative twice, that they do from 0+ months and there will be no problems. I brought a cub, and they tell me that we don't take it from the head, only on the arm and most likely they won't find a vein. And so it turned out - the child was, to put it mildly, very upset. The vein on the arm was not found - the analysis was not done, time was spent. There are no questions for the employees of this branch - they are well done. But in the call center, people do not own information. I was very upset ((( There is no desire to address them yet
02.03 we went to take tests for a 2-year-old child, from a vein. One worker was holding his hand, the other was making a fence. The child has bruises on two hands after passing tests, the employee asked the second if blood was flowing into the test tube, he did not see what and how it was possible, is such incompetence acceptable, especially when taking blood from children!?
Laboratory assistant Anastasia is the best employee! Painlessly and with a smile!
See original · Русский
Show business's response
Полина
Level 4 Local Expert
June 25
It's a great lab. The girls are all very polite. I donated blood from a vein, got hit the first time, it didn't hurt. As a bonus, we were treated to coffee and mashed potatoes. I highly recommend it!
Сеть таких медицинских учреждений появилась в нашем городе относительно недавно! Пользовалась услугами неоднократно! Если вам необходимо получить доброкачественные сведения о состоянии вашего здоровья в очень удобном виде- советую! Спасибо, что вы есть! Отделения «Синэво»- каждое и все вместе- соответствуют -на мой взгляд- самым современным требованиям, приглашаю и советую! Персонал- профессионалы и благожелательны, отношение к клиентам- самое благоприятное, специалисты- высококлассные, Воемя ожидания- минимальное, как повезёт с наплывом посетителей, временем приёма, днём недели, погодой… Но, персонал, старается минимизировать время ожидания!
The hormone test was done quickly .Thank you very much!)
The blood sampling from the vein is so professionally and neatly done that it is beyond praise. I have never seen such a thing in any medical institution.
The staff is very pleasant, they work quickly and smoothly. I will contact you again.
Excellent staff. The polite girls at the reception will always help and prompt. Nurse Anna always carefully takes blood tests from the baby. Distracting the baby. I recommend it!
Собственно одна звезда только за месторасположение лично для меня, и за приятную девушку, которая берет анализы. Из неприятного. 1) С момента как пришла и как взяли кровь - час просидела... частная лаборатория! Дольше чем в государственной. 2) Каждый раз когда я к ним прихожу с меня берут по рублю за какую-то регистрацию. 2 раза звонила в колл-центр, висела по 2-3 минуты, но никто не поднимал, хотела спросить за что я каждый раз плачу этот рубль... 3) Наверно все знают, что общий анализ крови берут из пальца, мне посчитали из вены, и ничего не сказали. А я пришла езе ко всему в кофте с узкими рукавами, пришлось полностью раздеться чтоб взяли кровь. Неприятненько.
Все это можно назвать красивым русским словом - "зажрались". Надо не забывать, что ваш доход это в первую очередь люди, которых вы обслуживаете.
It was necessary to do a TSH analysis, according to pregnancy.
I went to this center when they started taking blood, it was very painful (although I am calm about blood collection) I wanted to pull out the needle from the pain. To which the employee said that it was just a big needle. By the time I got home, my whole arm was covered in blood, after literally by lunch, my arm swelled and hurt, the vein was all swollen. I've been suffering all weekend. A healthy almost black bruise, the whole vein still hurts!!! I don't know how, BUT I won't go there anymore, and I certainly won't advise my friends!
Обращалась по поводу анализа крови, который в гор.поликлиниках делается 4-5 недель! Сделали меньше, чем за сутки, известили о готовности и результат выслали на эл.почту! По стоимости не дороже большинства платных лабораторий! Обслуживание приятное! Порадовала возможность получить скидочку!