An excellent point for taking tests. Everything is clean and tidy! It doesn't hurt to take blood, there are no queues, the prices are average, the administrators are polite. In general, I left a good impression)
I applied to Helix only because the insurance company sent me and I had no choice. The tests were needed for hospitalization, at the reception I asked to check the confirmation from the insurance company and said that I was preparing for surgery. They said everything is there. The blood was taken painfully, a patch was applied, after removing the patch, the hand with a bruise. I still don't understand the use of the patch. The administrator did not say a word about the time of readiness, although she saw a wide list of tests that included HIV and hepatitis.
At home, I saw that I was ready only on 30.01, and I had an operation on 24.01.
After my call to Helix, they told me that indeed, the administrator should have warned that we had an Hiv test for 7 days, that we would figure it out, look at the cameras and we would definitely inform you about the decision on your complaint. I had to go to the Invitro the next day and re–test for HIV to protect myself - thanks for the speed, the results came on the same day. As for the call from Helix regarding my complaint, which I left at the call center - I waited patiently, did not leave a negative review, but did not receive a response.
A good place, without waiting in line, everyone helped, they told me, the blood was taken quickly and almost without pain (strangely enough, it didn't even get bad, although I constantly lose consciousness from the fence)