Helix
80 reviews
August 31, 2024
Excellent medical laboratory. Super polite and considerate staff. Always fast and clear service. After taking the analysis, you can drink coffee or tea from the coffee machine of your choice.
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October 28, 2024
I constantly visit Helix. First of all, I like the attitude towards people, starting from the cute girls from the reception. Blood is taken painlessly and quickly. The result is sent by email. Well, coffee, a nice bonus. So when I need to, I always go there. But there are long queues on Saturday, a lot of people with small children. (I stood for an hour and a half) there were so many people that even the coffee was over.
But still, Helix is the highest score!
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1
September 21, 2024
I was very upset by the huge queue on Saturday morning. There were about 15-20 people in front of me. Of course, this is a huge disadvantage for a private laboratory. After all, this is not a state clinic, and customer service time plays an important role. But I had to wait (about 1 hour), since the analysis that I took cannot be taken in a regular clinic. There are no questions about communication and staff work, everything is polite and clear. They offer free coffee and give a bag of baby food, but this does not save the situation)
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2
1
August 3, 2024
Excellent staff, always politely and quickly served. There is a coffee machine, comfortable sofas for waiting. The results are always faster than they say when taking tests.
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2
September 30, 2024
I usually come in the morning, for the opening, there are a lot of people on Mondays, you need to lay 30-40 minutes. If you make an order in advance, registration is fast. Wonderful staff! Brighten up the morning with their attitude, everyone is very nice, especially the nurses) And it's great that they give out mashed potatoes and coffee, it's convenient and pleasant)
The results are fast, an SMS message comes about readiness
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1
September 11, 2024
The best place to get tested with children. Polite, pleasant staff, children's waiting area. They took blood painlessly. Thank you very much. I recommend
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1
December 14, 2024
Terrible attitude, rude staff starting from the reception at the entrance, we were traveling from another city with a child, we were sent right from the doorstep with the words we don't work, although it was 12.03 on the clock, and it says on the website until 14.00, they didn't even listen to us, if we went to the Synlab, Helix would never go to this hellhole again let's go, the mood is spoiled for the whole day, and the sediment is for life.
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September 14, 2024
After Sinevo's departure, the so-called new Helix began to work worse. The face of the clinic (the first thing a person gets to know only when they go there) is the reception desk, why do they put people there who talk rudely to patients, what do I have to pay money for? For insults and a bad mood all day? You have 100% succeeded. I won't come there anymore
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1
November 29, 2024
Very pleasant service, polite and tidy staff. The test results come quickly and it is convenient to view the email
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1
November 12, 2024
The work of administrators is not organized, with two workplaces equipped, 1 works, a queue of 15 people, the waiting time is almost an hour, despite the fact that the analysis is issued and paid for on the site, in fact it is only to give it away, and an hour of valuable morning time is lost
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1
August 2, 2024
Excellent laboratory!!!
Polite and attentive staff, first-class service and professionalism!
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1
April 6, 2024
I am very disappointed.
I think that it is fundamentally important for most clients of private clinics to quickly and without delay pass tests or perform some kind of manipulation.
I can stand in queues for free at the state polyclinic.
For the first time, I planned to donate blood biochemistry with my wife on 06 04 2024, but after opening the door and seeing the queue to the first step, all desire disappeared.
Your free coffee and whatever else you give to particularly hungry or low-income patients does not work in your favor.
It is necessary to implement an electronic record strictly according to the time of the appointment, and for fans of free coffee, make a separate live queue.
And start working on Sunday, and take a day off on Monday or no days off at all.
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11
1
September 2, 2024
In general, the service is a bomb!!! Despite the queue, they serve quickly, pay attention to everyone.They also treat you to sweets with coffee.I always leave in high spirits
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November 6, 2023
Good afternoon! As always, for analysis - it's up to you. But this time the visit was overshadowed by the inattentive attitude of the staff to the client. I took tests on November 6 in the laboratory of Vitebsk, Kirova str., 2. I was the first, there were no people and there was no queue. When registering, the first thing they asked was my date of birth. 11.11.1978. When everything was made out and the tests were passed, I saw a leaflet with birthday promotions on the table: 10% on the anniversary. This is just my case. 45 years old. But no one offered me this discount when registering! To my question why, the administrator pointed to the discount stand, saying "you should read it yourself." But I'm sorry, when I run into you early in the morning, I don't look around. Purely humanly, the administrator herself could offer me. I was very upset about this.
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5
2
February 27, 2024
The staff is amazing. Competent, polite 5+
Very attentive.
5+ Lesya Vasilyevna - she will help, advise, she is very sensitive to children!
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2
November 28, 2023
Always polite and prompt, the rebranding did not affect the quality of services. The average waiting time for procedures is 15 minutes. If one nurse-registrar works (employees are sick, they were warned about it at the entrance), then there is no separate queue for online orders. After blood sampling, they are treated to fruit puree and a hot drink from a local vending machine (they give a coupon).
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2
May 4, 2024
Thanks for the high-quality and fast work, the laboratory staff are always polite, friendly and professional.
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3
November 13, 2023
It's expensive, but fast and without queues. Polite staff. They work neatly quickly and without pain.
After the tests are done, you can drink tea, coffee or hot chocolate😉
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2
1
June 22, 2023
It's a great lab. The service is wonderful, the staff is attentive. Prices for many tests are lower than in other laboratories in the city (long queues confirm this). The only time limit for execution may take several days.
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June 18, 2024
High level of service. Quick result. It is convenient that you can receive it by e-mail.
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December 2, 2024
Fast, high-quality and a wide range of analyses
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August 26, 2024
Standing in line for one hour, cool private clinic 👍
And all for the sake of analysis in 5 minutes
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2
March 28, 2023
We were with the child, we took tests for a fee. A pleasant employee met me at the entrance and escorted me to the registrar. Polite, considerate. At the entrance, they put on shoe covers, hung next to each other, undressed, hung clothes in the closet. The room is clean and comfortable. After the procedure, the child received a Fruto Nanny puree, plus a free drink at the vending machine: you can choose tea, any coffee, hot chocolate. There is a small room here, where there is a table and a high chair for milking small children, coloring books, pencils, a sofa where you can relax, calmly drink a drink and occupy the child for a while. It's nice, I recommend it.
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2
October 25, 2023
Everything is great, good service, friendly staff.Minimum waiting time.I recommend
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2
November 1, 2022
I had to donate blood for the hormone and I went (without a call) to the endocrinological dispensary. Blood was not taken - a narrow strip of paper with small text was glued to the table in the cash register - we do not take blood for hormone for technical reasons. Moreover, this was already shown to me when I got to the cashier. And the cashier doesn't read like that! Here! It's written! She apologized and left. We went to Sinevo and also without a call. And what a big difference in service!!!!! Gently, correctly, calmly. Everything was explained, shown, decorated, blood was taken and pampered with sweets!!! After all, the registration documents indicate - on an empty stomach. What a care! A man came hungry, donated blood, loses strength - that's support. I've been right to heaven, honestly. A human attitude cannot be bought. Thank you very much to the laboratory staff!!!!
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4
May 12, 2022
Convenient, high-quality and fast! The ability to select online analyses in advance at home in a calm environment and with an understandable description of them is the main advantage. Pleasant staff, works politely, efficiently and quickly! No queues.
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3
July 8, 2023
Many thanks to the girls of this laboratory for coming to meet me. Blood sampling is carried out before 12.00. I arrived at 12.40. I live a hundred kilometers from Vitebsk. It just happened. And the result of the tests came much earlier than it was said. Thank you. 👍👍👍
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1
April 12, 2024
Thank you for your professionalism, we trust you and wish you good health and good mood to the staff
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November 15, 2022
Excellent service, attentive staff, everything is fast, painless, without queues, especially if you make an appointment online; the child is not afraid to donate blood from a vein after visiting you. All with care for customers) hot chocolate and applesauce are a special kind of care))) after all, you come on an empty stomach.
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3
April 15, 2024
Clean, fast, attentive staff, pleasant interior
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July 30, 2022
Friendly attitude towards customers.
Responsible employees, professionals in their field.
The room is clean and cozy.
They serve you very quickly.
Mashed potatoes are given as a gift (after blood donation).
I am very pleased! I advise everyone!
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1
February 7, 2024
When ordering tests online, it is indicated that there is an advantage in the queue. And this option does not work on Kirov 2 when there is a heavy workload
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3
February 25, 2022
A good medical laboratory. The staff is polite, explains everything in an accessible way. The main thing is that everything is clean and hygiene is observed when taking tests! The results can be received by mail, through the official website or in their hands, which is very convenient. Prices within the city.
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4
June 30, 2022
A very good place: from repairs to specialists. Yes, it's not cheap, but after passing the tests, you will be sure that the results will be real, and not like in many state laboratories. Special thanks to the administrators for not setting themselves the goal of getting money out of the client. they will always choose a complex where there will be no unnecessary, useless analyses for the client.
Today, on 30.06.2022, the administrator Elena saved me a whole lot of money, for which she is especially grateful with wishes of health and health again!
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2
October 17, 2022
There are no queues in the center even in the morning; it is very convenient that there is an opportunity to place an order online, friendly staff, it is nice to get a coupon for coffee later)
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1
July 23, 2022
Excellent clinic. Everything is fast and neat. Excellent specialists. The pebbles were given a delicious treat, as well as hot chocolate! The result was ready in a couple of days, although in other clinics blood for hormones is done for about a week. 👍
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August 22, 2023
The service is at the highest level. A chic approach to the child. Despite the fact that the blood was only from a vein, the daughter did not even understand.
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2
November 4, 2023
Polite staff
A nice bonus in the form of a cup of coffee and mashed potatoes
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October 29, 2023
Affordable prices, convenient location, polite staff
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July 1, 2022
Very nice people work at sinevo. Positive, delicate and responsive medical staff!
It is a pleasure to do not the most pleasant procedures
And it is not possible to leave them in a bad mood! Only with the good and the belief that the day will be wonderful!
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3
October 10, 2022
A wonderful clinic, everything is very comfortable and convenient. The test results are ready very quickly, it's great that you can get them online
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3
August 6, 2023
Polite staff, friendly attitude to customers, fast and accurate results.
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February 13, 2024
Real quality, speed and convenience! Keep it up....
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December 2, 2024
Excellent laboratory
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August 24, 2023
The staff is very good, everything was at a high level!
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2
December 26, 2021
Wonderful service, all staff from administrators to medical staff are polite and accurate, everything is explained in an accessible way both on procedures and on obtaining information about research results! Well done 👏🏻
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1
May 31, 2023
Everything is very culturally high-quality and fast.
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1
November 10, 2021
Excellent service, friendly staff, good repair. The prices are reasonable. I liked everything.
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1
October 30, 2021
I came to this medical center because I doubted my tests from the polyclinic, the administrator did not even give me the word to say, rudely said step back, let other people pass, although I was standing in line. They didn't even give me a consultation! I am disappointed with the service and therefore, I give the lowest rating!!!!
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5
8
January 28, 2023
The staff is very polite. And very tasty coffee.
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1