Great company. The goods are promptly and quickly selected. Chipboard and MDF boards are cut. They are glued with an edge and make filler holes for assembling furniture.
Very poor service. We have been cooperating for a long time: constant delays in terms of cutting services, disgusting logistics organization. The last straw was the situation when, due to an error by the Holzgrupp company manager, a bunch of unnecessary parts were filed and shipped to us. The company's management refused to make concessions in resolving the issue.
I'm a regular phys. a person, not an individual entrepreneur, I just sometimes make furniture for myself and relatives, this is the fifth legal person from whom I order a cut. I've been working with Holtz for 1.5 years now, I visited them on Mayakovsky, Shchomyslitsa and in the north they have a warehouse (I don't remember the address). Well, everything is clear and friendly everywhere, well done, in fact, they will tell you and check the model, if something does not fit into the cutting, they will help you beat it and speed up delivery, if it burns, in general they go to a meeting. A pleasant exception: not as usual with "business in Belarusian ", as they find out that they are not an IP employee, but so they strain on you, I will also help you and smile.
This is not the first time I order a saw from this company, since furniture is my second hobby (after fishing), I do it for myself and friends (I am not an individual entrepreneur). The quality of the cut, additives and edges is excellent, I especially wanted to express my gratitude to the always sensitive and attentive manager Irina Khozyanina and designer Anastasia (unfortunately I do not know the last name).
We usually order delivery, but this time I decided to pick it up myself from the warehouse.
Pleasant staff at the check-out, processed quickly,handed over a forgotten gift (thank you)
Then I gave the documents to the warehouse and was told to wait.
I waited and waited...I got tired and went to look for my own cut myself.
He's been lying there for who knows how long.
I picked it up and went.
It is not entirely clear why the readiness was not reported.A flaw.
I'm taking off an asterisk for this!(in my mind)
One of the official Egger dealers in Belarus. I can't say that this company is better or worse than other dealers. But in general, the assortment is good, it is convenient to place orders by phone. The location may be controversial (location outside the city, in the village), although the same ML smart warehouse is also behind the MKAD, but it is still closer.
We have been working with Holzgrupp for the last year. Advantages of the company: prompt calculation of the order, an adequate price, a large selection of chipboard, the quality of the cut, the timing of the order, the accuracy of the delivery of the order, attentive and responsive managers (in particular manager Olga).
I would like to express my special gratitude and appreciation to Tatyana Razmyslovskaya, manager of Holzgrupp Shopping Center Tryum, LLC, for her friendly approach to work, for her professionalism, understanding, efficiency and work at the speed of light, for her willingness to answer any question and advise. Working with Tatiana, there is no need for constant monitoring of the performer, worries, and missed deadlines. Competently calculates, provides full support to the client at all stages and in all processes of order production.!
It is very expensive, not professionals work, they make money and try to cheat, in addition, the prices do not correspond to those on the site, they will not show you anything, because they want to steal from the client at everything, the designers make mistakes, which they then do not recognize
I left the order on Friday 06.11.2020. They said they would send the invoice and the project on Monday 9.11, as a result, neither on Monday nor on Tuesday (after the calls, we will send some promises now), neither the invoice nor the project did not wait. With such promises and breakfasts, it is very scary to cooperate, pay and then listen to the promises of order fulfillment. The quality of work is "on top" from the moment the order is accepted
Thank God I don't have to make furniture anymore. If everything is not bad when buying chipboard, considering that I am a technician by education, then people are either deaf or dumb for cutting. They completely forgot about my order, then they did not complete it completely, then I asked the head of the department, Svetlana, to change something, since I still have to finalize it. I reminded you 20 times, so when they brought it, they didn't do anything out of my request
I was looking for high-quality edge pasting - I found it on Holzgrupp. Sawed and pasted without mistakes. I'm happy with everything. I recommended a friend to place an order there and I will contact you next time.