Hotel Alma-Ata
17 reviews
July 4
We've been here for two days.The prices are not cheap. We chose them based on reviews. One plus is the responsive staff, good-natured, but in terms of service, do not expect anything. The suite consists of 2 rooms, the bed is large, but it makes sounds of fatigue and clearly asks not to disturb her. The room is not cleaned, towels are not changed, garbage is not taken out, it just accumulated and waited in the wings. A separate chapter can be devoted to the shower, it is not possible to wash there, the shower is stationary, it hits with rare sharp jets anywhere, but not for its intended purpose. The floor gets wet in minutes. Breakfasts are like in a hospital:porridge, butter, one piece of cheese and one sausage, think about the quality yourself. I will dilute all this only with the pleasant location of the hotel itself, everything is nearby, the lake is visible from the window and walks would be wonderful if not for the fact that almost the entire beach is someone's territory and fences are all around.
See original · Русский
July 20
I really liked it. Clean, beautiful, pleasant staff, delicious food. It is located in the very center, near the dance floor, walking distance to the beach.
See original · Русский
August 24
A wonderful hotel in the center of the resort village. Close to beaches and piers. Delicious food, there are gazebos with barbecue grills, wonderful mountain views
See original · Русский
July 21
Everything is fine, the rooms are comfortable, the staff is polite. Large Parking lot, convenient location for everything within walking distance.
See original · Русский
July 18
A quiet, peaceful hotel. Very close to the lake, 2 minutes walk and all infrastructure is available.
See original · Русский
January 26, 2023
We were in the summer of 22. There was no customer orientation, we stopped at this hotel as part of a tour.The food in general is not bad, but I came across a pebble in rice and salad 2 times, but what surprised me the most was when I was refused milk for tea, there was a portion of 20ml, apparently leftovers, since the film was on top, they replied that additives were not allowed when I started saying that in any case, this 40ml milk jug is not enough for the whole table, they were silent.The cherry on the cake:when leaving the hotel, they asked me to come back, they said "the towels are dirty, the laundry does not wash this, pay!10 thousand .I didn't even think that these were consumables, and they could throw it away after the client, in general, I was probably shocked either...I went to do the laundry, they said at the reception.It was easily erased, since the residual after painting, I still think why I went, I had to turn around and leave!The girls at the reception, something unimaginable, asked for wi-fi, answered something incomprehensible through their teeth, despite the client, I asked again several times, then I clarified the password in someone in the group.
See original · Русский
1
May 26
The price is consistent with the quality! There are barbecue gazebos, a playground near the beach!
See original · Русский
October 14
A great, peaceful place. Nice and cozy.
See original · Русский
November 14
It's a little sparse, located in a great location
See original · Русский
August 11, 2023
Convenient location. The rooms are very comfortable and have everything you need. When booking a room, you can use the swimming pool and sauna.
See original · Русский
August 24, 2022
We booked a room for 3 adults.
We arrived ahead of time, but we were all settled exactly, it's +.
Maybe that's where it all stopped.
The stay of 5 days was not very pleasant for me, in the sense that the room cleaning was not always good and not every day, the girls who clean the rooms did not do their job efficiently.
As I understand it, the manager is NOT there. There is no one to control their work.
There were no disposable supplies that should be brought to the room every day. I had to ask for it myself. We weren't supposed to have disposable slippers at all, as I understand it. The room was not prepared for check-in, there are cobwebs all around, the window sill is dusty, the shower cabin does not close, there is a plaque from the water, you can list a bunch more disadvantages.
I understand everything about the resort area, sometimes people have no choice, BUT THAT'S WHAT YOU EARN. THE CONTENTS OF THE ROOMS ARE NOT UNIMPORTANT.
If you have a manager, you need to replace him.
See original · Русский
1
June 10
Excellent, clean, near the lake, the staff is helpful.
See original · Русский
June 6, 2023
The Soviet Union, not everything works. There is an hour of sauna access to the suite, but the minimum order is two hours. The children's zone has one name. The TV is not working.
See original · Русский
October 11
Numbers killed
See original · Русский
March 15
Normally
See original · Русский
February 22, 2019
I didn't like it very much , I'm not a picky person and usually close my eyes to everything , but the food is not tasty , lean borscht has a lot of beetroot, wooden cutlets. The fact that there were not enough robes, etc.
See original · Русский
1
3
June 21, 2018
Very expensive
See original · Русский
4
2