A very atmospheric and soulful hotel. We are always ready to help. Clean, cozy. The furniture is new. New bedding, towels. Everything is snow-white. We took home-made wine: it just tasted fantastic. The aroma of real grapes. Shops, buses, the promenade and the city center are within walking distance. The hostess of the hotel is a wonderful woman. Real Caucasian hospitality.
We had a rest in Sukhum from September 20 to September 30. We lived in a hotel on Sadovaya, a 3-bed room on the 3rd floor with a balcony overlooking the roadway, which was very annoying, because cars start driving from 5 in the morning. The room has more than a Spartan atmosphere, there are no outlets, there is 1 outlet for three people! 2 chairs, 2 bedside tables, a writing table and 1 glass with a chart. The mattresses on the beds are terrible, the springs dig into the sides, there is nothing on top of the spring mattress except a sheet. In the bathroom, everything is at a minimum, there is not one extra hook, there is nowhere to put cleaning supplies. There was no cleaning or linen change in 10 days. There is 1 person working, Maya, she is at the reception, she is in the cafe and the rooms are preparing for check-in. All the time, they only listened to one thing from her, I was tired, I was at night, I was alone everywhere. The girls worked in the cafe only on weekdays, the breakfasts were monotonous, porridge and cheesecakes, scrambled eggs. At the weekend, Maya again with reservations that she is not obliged to do this. In general, I didn't like the hotel, I don't go there anymore and I don't recommend it to anyone! And so the rest in Sukhum is excellent, the sea was warm, the days were almost all sunny, everyone liked the trips.
I want to say that we were warmly welcomed! We arrived on August 19th and lived there for a week. Maya, the administrator of this hotel, is a kind-hearted person! Very understanding and responsive! When my daughter had health problems, she called us a taxi to the hospital herself.She advised what excursions and cafes you can visit in their city! The hotel is clean and cozy! We had a very good vacation! Maya, you're the best!