The hotel is in the heart of the city, it is very popular, as usually full of tourists. I do not know about the hotel facilities and service, but around it, the street is often full of street beggars. They usually reside on the lawn just next to the metro station Amir Temur. The station is also next to the hotel. I am local and I experienced and witnessed several times how beggars stole pedestrians' food. One day they stole my bottle of water, another day my ice cream. I think the hotel staff needs to take action against this and report the police because the place is full of tourists. Just be careful.
They need refurbishment inside , it's getting too old from inside and speaking of their restaurant on the top floor it needs to be more good looking and varieties of food