The service, compared to the manager and director, is tolerable. The people holding these positions are not compatible. Knowing that this is not the first case (lack of documents for the goods), they do not inform the buyer. They convince, with all their might, that they will figure out the situation. And then there is a well-known song that you can return the product if it was not in use and is in its original packaging. Question: "How did an undocumented product (in our case, without a passport) get into a store with such a big name?"