The service, compared to the manager and director, is tolerable. The people holding these positions are not compatible. Knowing that this is not the first case (lack of documents for the goods), they do not inform the buyer. They convince, with all their might, that they will figure out the situation. And then there is a well-known song that you can return the product if it was not in use and is in its original packaging. Question: "How did an undocumented product (in our case, without a passport) get into a store with such a big name?"
The service of the Eldorado store in Khartsyzsk is disgusting!!! I bought an Indesit refrigerator and as it turned out, it entered the store without a packing box and without instructions for using the product. I found out about this only after the refrigerator was delivered. I went to the store, and there they just shrug and say: "Yes, it happens. Sorry." This is the first time I have come across such a thing that there are no instructions for household appliances. Who should I contact? The hotline phone is not answering.