Huawei
61 review
October 1, 2024
Many thanks to the masters and the girl managers - I filled my laptop with coffee, and was left without a workplace (I am an online English teacher) - everything was fixed very quickly + the thermal paste was replaced)
Thank you for saving my nerves! I'm going to drink coffee away from the laptop now)
See original · Русский
November 26, 2024
Disgusting phones. I bought a phone, an MTS employee recommended it, it is clear why he recommended it.... It is impossible to work with the phone, I came to Minsk to the service, but the navigator showed a false address, there was no time to go to the right address. Tech support does not respond normally, what to do with a non-working phone. Applications are not updated, the space bar collapses everything, it is not possible to install something, and many other horrors. It is inconvenient to use the word at all. The phone is released in 2024. Because I bought it before leaving, after 2 weeks I did not have time to return it... I do not recommend anyone to buy such phones. Tech support is just sorry, these sorry phones won't make me a working phone. Even employees, if the organization is not working, cannot remove the conclusions... This is my second Huawei in my life and the second one also turned out to be a disgusting phone.
See original · Русский
2
October 31, 2024
Excellent service! The staff is 5+. I caught myself thinking that it was even unusual)), but it was very uplifting. They solved my problem quickly and didn't even take the money. I recommend it from the bottom of my heart!
See original · Русский
2
October 22, 2024
I thank Huawei, in particular Ekaterina, for her help in unlocking the phone. I would like to note the special qualities of communication with the client, the appeal, the ability to hear the client, understand what they want from him and after listening to help, which Ekaterina did.
See original · Русский
September 28, 2024
Good afternoon! I recommend this service center!!! I suffered for a long time with the Huawei nova 5T phone - I didn't hear anything through the speaker, I had to speak on speakerphone, which caused inconvenience to me and others. I went to this center and the girl Irina created magic in a couple of minutes, cleaned the speaker and now everything is clearly audible. THANK YOU
See original · Русский
1
June 19, 2024
The service is excellent. The staff is very polite and pleasant.We asked about cleaning the speaker and charging connector of the phone. We did everything instantly and efficiently. Recommend 👍👍👍
See original · Русский
1
May 10, 2024
Many thanks to the staff. The girls are polite, they explain everything perfectly. The repair was done quickly and efficiently. I recommend everyone to contact these specialists
See original · Русский
1
October 26, 2024
We asked for help resetting the settings of the children's watch. We helped quickly, waited until I set up the clock and started it. Thank you for your courtesy and a quick solution to the issue!
See original · Русский
January 26, 2024
The staff is very friendly. The manager is a very polite girl, explains everything in an accessible and understandable way. You can drink water and coffee in the salon. The spare part was replaced quickly. I recommend it ;-)
See original · Русский
2
January 28, 2024
I came on Saturday with full willingness to leave money and repair the gap in the phone.
But I want to express my gratitude to Anastasia, who not only communicates pleasantly, but also solved my whole problem in a couple of minutes.
It turned out that razem was in good working order and he only needed cleaning.
Thanks to the service that trains all employees and can help on days when technicians are not working.
See original · Русский
1
September 13, 2024
I changed the main microphone to honor about 3 years ago. Fast, works so far (assembly part: 3.5mm jack, charging, microphone)
See original · Русский
2
December 9, 2024
Terrible service. They refused to repair the Huawei mate x3, which was produced for sale in Belarus, citing the fact that they do not know how. The phone is under warranty.
See original · Русский
December 5, 2024
I gave the phone for repair to replace the battery and glue the screen. I asked to flash to the latest firmware supported by this device. Upon receiving the phone, the firmware remained the same. Instead of calling and telling the client that he already has the latest firmware installed for this device (it's obvious, but I wanted to get the global version, not the regional one), we just reset the phone to factory settings and charged 30 rubles for it. I think this is unprofessional and non-client-oriented for an official service. But 30 rubles is 30 rubles.
Thank you for everything else.
P.S. I applied on 09/24/2024, order No. 2631-09/2024-HS
P. P. S. I didn't mind the factory reset. My complaint was that the staff, knowing that my device has the latest firmware, did not ask me if I wanted to "flash" for the same thing. It is for this reason that he assessed the actions of the employees as unprofessional
See original · Русский
June 15, 2024
The official service is tin! On Saturday, there is 1 person in place and the one who only accepts applications. The website indicates that they work on Saturday - in fact, they do not. When accepting a phone for repair (to replace the back cover), it is necessary to flash it! The answer to the question of why is: company policy.
See original · Русский
April 24, 2024
I contacted this salon with a problem: I lost the ear pads from the HUAWEI FreeBuds 4i headphones.
An employee within a few minutes picked up the ear pads I needed for free!
I express my great gratitude.
See original · Русский
3
January 25, 2024
Today I was dealing with a problem with installing a phone with a children's watch. I would like to express my gratitude to Margarita Kvyatkovskaya and Diana Zakrevskaya. Considerate, customer-oriented, attentive girls! They told us everything, showed us, calmed us down and sent the child and me on a good journey😀
See original · Русский
1
January 27, 2024
Excellent service, Anastasia worked with us, an attentive and professional specialist of this service center. Excellent service center!
See original · Русский
1
October 12, 2024
They helped me very quickly, nice people work.
See original · Русский
1
April 26, 2024
Anastasia worked with me, a very pleasant person, explained everything in a popular way, so we put 5 stars on this service boldly
See original · Русский
1
January 23, 2024
A wonderful center, they helped solve the problem with smartwatches, which I struggled with for six months, and completely free of charge. Special thanks to Diana Zakrevskaya, who solved this problem in 5 minutes 😊
See original · Русский
1
February 20, 2024
I gave the laptop to replace the cooler, the price is pleasant and the warranty is 4 months, everything was done perfectly and even gave a notebook for waiting for details! Although I blamed everything on the New Year's long delivery :)
See original · Русский
2
April 17, 2024
Operational work, Anastasia, is just a great employee, the best, as I think, employee of the month, and just a beauty! Come on!
See original · Русский
2
December 12, 2023
The institution is excellent, I thought that the artificial imposition of additional repair services would begin, as a result, the repair was carried out 2 times faster and at a lower cost than originally said. I'm pleasantly surprised. Thank you for your honest work
See original · Русский
1
March 6, 2024
I had to contact this organization, we got to Diana, we were very satisfied with everything if someone needs something, please feel free to contact everything will be fine
See original · Русский
1
January 30, 2023
I would like to note the good work of the customer service specialist Zakrevkaya Diana Alexandrovna. If all such specialists are in this center, then you can work with this company. Thank you for the quality service!
See original · Русский
2
1
May 2, 2022
They work well and efficiently, but it is very often difficult to get clear explanations about the reasons for the breakdown and what has been done. The speed of repair also leaves much to be desired, the phone was under warranty until the last day according to the deadlines set by law, while they said that they were waiting for spare parts, and on the last day spare parts suddenly appeared.
Replacement phones also leave much to be desired, as a rule, purely to make calls, i.e. you give away the flagship and at the time of repair you get a brick with which only to open beer and, at best, talk to someone.
See original
1
April 22, 2024
Thank you for your help Anastasia Terekhova. Keep it up.
See original · Русский
3
February 5, 2024
We contacted you about setting up a children's watch. The staff is polite, there is no queue. The engineer did everything quickly) I am very pleased)
See original · Русский
1
December 29, 2024
Excellent service
See original · Русский
February 4, 2024
I left a request for a callback several times, no one called back. I dialed it myself, I was first in line, but no one picked it up. Is this SC still working, or is this attitude towards customers within the norm for you?
See original · Русский
1
October 9, 2021
PART 1
I do not recommend purchasing Huawei equipment, you will spend a lot of time and nerves. The employees are not as competent as possible, they don't care what they promised, they don't care about the presence of a defect, they don't care about the client (I'll write about everything below). Also note that Huawei itself (judging by the answers of this ACC) absolutely does not care about breakdowns, they do not want to sort out shoals with defective goods in any way, moving out to the specifics. We received the money, and breakdowns are not breakdowns, they are "chips", but these "chips" are missing in other exactly the same products of this company and appeared after half a year of use.
And so, in order.
I purchased Huawei FreeBuds Pro headphones on 03/13/2021. At the beginning, the firmware was released quite often and the headset functions worked in different ways. The constantly changing balance (left - right) is a feature and a feature, the gurgling sound when walking with the noise level turned on is also a feature and a feature. When hitting bumps in transport, the effect is the same. Broken software in May-June of this year is also a feature and a feature, etc., but that's okay. Half a year later, at one point, the volume and bass in the headphones simply disappeared, while with noise reduction or transparency mode turned on, everything sounds the same as before. Of course, there are no such problems in other headphones of the same kind, but this is a feature and a feature. The headphones have been rolling back and forth for more than a month, they see the problem, but the manufacturer says that this is normal, this is a feature and a feature. Think about it, you bought yourself a sports car that should accelerate in 3 seconds, and after half a year it began to accelerate in 30 seconds. This is a feature and a feature!
The first time the headphones rolled off pretty quickly, of course I was not satisfied with the answer "no defect" and the headphones went to them for the second time. For the second time, it was indicated for them "if there is no malfunction, dial the client, the client will come and show" + additionally, a call was made and a similar request was duplicated. The girl on the other side said, "Yes, yes, of course we'll call." Do you think someone called? Of course not. They were returned again "no faults detected." Well, okay, we send it for the third time and call ourselves almost daily and still managed to achieve a joint test. The engineer personally confirmed to me in front of the head that the defect described by me is PRESENT! but!!!! Huawei (WITHOUT LISTENING AND TESTING!!!!!) He says that this is a FEATURE of these headphones. Unfortunately, no one told me why this feature is missing in other similar headphones. Additionally, the engineer moved on to the fact that he is not a music lover and the difference is not critical for him. Well, I'm sorry, if you're recruiting people who consider such a big difference in sound to be the norm, then this is the first bell. Well, anyway, let's continue. After leaving the SC, on the recommendation of the engineer and the head, I called the hotline and described the situation to them.
The next day, I got a call from the ACC and was told that they had agreed with the manufacturer to replace me. I said okay, let's replace, but I will replace the seller box by box, the ACC only requires an act of NRP, to which the girl on the other end of the wire told me OK.
Well, okay. Let the month be spent, the nerves are spent, but the issue has been resolved. Did you think such a happy ending? Not once! The next day, I receive an email from Huawei that everything is OK, we will not give any certificates. And yesterday's call from the ACC, what was it? Okay A couple of days later, I call the ACC myself again, to clarify what is there in general. What was I told? Well, no, we will not give an act. We can only fix them for free (they had an application for refusal of repair + I personally told them many times that I did not need repairs). It turns out there is a defect! But we will not change the headphones, we will only fix them. When I asked that I had already been promised an act of NRP, the girl said that she would clarify the information, they would talk to the manufacturer again and CALL me BACK. Did you get a call back, what do you think? One, two, three.... no! I just received an SMS from the seller "the equipment has returned from the SC."
What do we have as a result?
The month spent
Wasted nerves
Defective headphones (this is confirmed personally by the ACC. Neither the manufacturer nor the ACC will offer to "repair" a serviceable device + even your engineer, who is not a music lover, noticed the difference)
I ask Kenfordbel LLC to carefully study the law on consumer protection. If you want, I can write out the articles you violated. I also ask you once again to carefully delve into this issue and resolve it in a pre-trial manner. I ask you to inform me about your decision to my phone number, you have it.
Thank you.
See original
8
3
July 1, 2021
An afterimage began to appear on the Matepad tablet on the entire screen, I contacted the service center during the warranty period. The next day, they called and told me to come pick it up, as warranty repairs were refused due to damage to the tablet. I came to the center to pick up and clarify the questions I am interested in, what kind of deformation, in what place?
The most interesting thing began in the center, the girl at the reception began to tell the reasons for the refusal of warranty repairs:
Question: where is the tablet damaged if it was worn in a branded case from the very beginning?
Answer: There is no damage, but the tablet is deformed in one corner.
Question: In what way?
Answer: If you attach (a very old ruler), then a gap will be visible.
It did not work out on the ruler, I turned to the komorka, what is behind the doors, for help, put the tablet on the table and began to explain that the gap is 3 mm!!!!, the ruler did not help again, asked for help behind the doors, took out a probe to measure the gaps and again began to show an alleged deformation of 3 mm.
Question: how was the gap measured, on which table having a flat surface?
Answer: it was measured on a perfectly flat surface.
I take a dipstick and a ruler and try to clarify how thick the dipstick should be so that it is 3 mm, another appeal for the door and bingo is 0.3 mm, at least we found a consensus in something, it is in the thickness of the dipstick.
Question: why did they decide that the deformation of the tablet was my fault?
Answer: yes, because there can be no curve with the marriage of the tablet.
There are no complaints about the girl, she was put in jail for receiving equipment.
A question for those who measured the gaps, do you have a table or something else on which you measure the deformation, has it been certified? Is there a certificate that this is a perfectly flat surface?
If there is, I would like to see!!!
And even if the deformation is in one place, how does the afterimage remain on the entire screen, and not where the defect is!!!!
For future buyers, carry a probe with you to measure the gaps)!!!!
I cannot say that all warranty equipment is rejected for non-fulfillment of warranty obligations!!! We applied for repair of a warranty phone, but not a warranty case, everything is OK, there are no claims.
See original
4
June 21, 2024
A good service center
See original · Русский
2
August 3, 2021
Huawei MediaPad M3 Lite tablet. Floating malfunction. The screen shows, then it doesn't. I fell for an advertisement about a free service on Saturdays (like you only pay for a / h). A clean divorce. At first, they said that the promotion is valid only if there is a spare part in stock. Then, that you have to pay money for the diagnosis. Without looking, they said that the assembly matrix was to blame, although the tablet turned on during acceptance and showed an image. The cost was previously estimated at 250 rubles (matrix + work). To my objections that maybe it's not the matrix, but something else (maybe overheating or something on the board is faulty), they promised me that they would test on super-duper equipment, which would identify the malfunction. But really they wanted 15 rubles.. Okay, I think they should test it. Finally. Oh, a miracle! The malfunction was confirmed "by eye", however, with the clarification that this is an internal mechanical damage to the front panel unit (the tablet was not previously given for repair and even if it fell, it was always in the case and I can hardly imagine mechanical damage from the inside). As a result. After testing, they gave away a tablet that was no longer working, and finally, the price for repairs miraculously increased to 300 rubles. and the waiting period for spare parts increased to 30 days. In general, I do not advise contacting this service under any circumstances. Incompetence and divorce for money.
See original
4
May 23, 2023
Competent staff. There are problems with parking nearby
See original · Русский
October 13, 2021
They were persuaded to pay for a bubble-covered safety glass. after some secret and very long manipulations with my phone in the service department, I managed to stick it without bubbles, the joy of such an event clouded my eyes, and those moments that there were villi under the glass and that it was glued a little crookedly (this makes it impossible to wear a case) were noticed by me too late.
See original
4
August 29, 2021
I handed over the Huawei smartR2021 phone on insurance, through MTS. The phone has been in repair for 3 weeks. When I came for the phone, I found out in the act that I was given a screen from honor 10x lite, because there is also no guarantee for the screen, even in the worst workshop they give a guarantee for the screen for 1 month. If the issue is not resolved, I will refuse to repair it.
See original
3
June 15, 2021
I left a request for a battery replacement for Huawei P30 Pro (not a warranty repair, the warranty has already ended). Later, the staff of the service center contacted me and said that the battery is changed only with the board screen, and it will cost about 800 rubles.
The battery was replaced in another service, without replacing the screen and board. There are either incompetent employees here, or just cheaters who wanted to earn extra money.
See original
10
January 1, 2023
The pros work, they know their business!
The attitude towards the client is at a Very High Level!
See original · Русский
2
2
August 19, 2021
Excellent service center. They work quickly and efficiently. For 5+. I am very pleased that I turned to them.
See original
1
6
April 8, 2020
No service or maintenance, only "football" and lies, shift the assembly problems to something that is not a warranty case. This is a very strange service, which does not exist in reality. Do not be fooled by promises, document everything, and do an independent examination, then file a lawsuit with compensation for all costs, and penalties. Send all the papers and solutions to HUAWEI so that it is closed as soon as possible. The incompetent and "armless" must close down. I had 2 devices broken, and everything looked good, it turned out to be "my fault", I used it wrong. Entry in the book of "reviews" and then reimbursement of all costs, and exchange for new products within the warranty period.
See original
10
1
March 31, 2021
I was repairing my phone and was pleasantly surprised by the price and feedback. When I was ready, they called me and told me that I could come pick up a ready-made phone. I will recommend it.
See original
1
1
April 2, 2021
Can you replace the back cover (where the inscription honor) and the battery on the honor magicbook 14 laptop? Will you provide a laptop for replacement at the time of replacement?
See original
3
November 30, 2020
I handed over the phone for repair (replacement of the camera glass) on insurance. My glass broke. They just took it off, cleaned it and put it back on. It took a week of time. The quality was poor and remains so. I had to leave the phone in repair again for a week. You can't listen to a complaint the first time......
See original
6
May 30, 2021
As part of the loyalty program, we did a free cleaning of the mechanical contamination of the earphone. Well done, I recommend it!
See original
4
November 10, 2019
The Huawei p10lite phone was slightly poured over the phone from a mug, moisture could get in, the rear window peeled off, the main speaker wheezed. We applied to clean the phone, replace the back cover and possibly replace the speaker. They said they needed to replace the board and the price tag was almost half of the current cost of the phone, cleaning, according to them, was done. As a result, I took the phone, ordered a rear window on Alik (about 4 rubles), a tube of glue (about 3 rubles). I opened the rear window myself (it was a little dirty under it, for a phone that had been cleaned), unscrewed the speaker and walked over it with a good magnet (I saw enough examples on YouTube), put it back, and oh my God, the speaker worked like in a new phone, cleaned, glued a new glass and THAT's IT. The phone is as GOOD as NEW . A total of 7 rubles and straight arms. The second month has gone, the flight is normal, the phone works amazingly))
See original
9
3
April 2, 2020
I passed the P20Lite for diagnosis, according to the assurances of the staff, the diagnosis is free. As a result of the diagnosis, the motherboard needed to be replaced. I refused further repairs, and I was billed for 10 rubles for diagnostics. I consider this a petty scam. Not solid!!
See original
6
2
October 25, 2019
An example of the speed and quality of the service center! My and my relatives' phones have been promptly repaired many times! At the same time, only original spare parts and accuracy on their part are always used.
See original
1
5
October 7, 2020
I repaired the child's Honor 8S phone under warranty, I doubted whether they would take it or refer to a non-warranty case. But in the end, the faulty screen was replaced absolutely free of charge.
See original
2
3
January 26, 2019
A mistake, this is not a service center, but a complete slag, and now in more detail ...
One day, more precisely, in the morning, my huawei y7 phone hung up and did not react to anything, I brought it under warranty, which on the same day they reported that water got into the phone and they have a water cleaning service but not the fact that it will help, the next day they reported that the water is on the board, the board is not repairable, the phone flies off the warranty and in general goodbye, and another photo was shown burned out like water from moisture... And now the most interesting thing is, about a week later I decided to scrap the phone, took it out of the box and it worked, of course I'm glad about it, but the masters at the service center are autistic, and this is not an insult, but a fact
See original
9
3