Excellent barbershop, CRM is working adequately, reminds of the visit. All barbers are professionals who love their job. Always cool playlists are being played.
As in the film, the Big Lebowski carpet set the style of the room, so the atmosphere and level of the institution were indicated at the entrance: a couple of young men (of course Barber and his friend) confidently occupied the entire entrance to the porch, swearing profusely. He politely walked around.
The second act: the room and the chaos inside are a cross between a kitchen in a communal apartment and a student dorm. Talking for life and running around to smoke more actively than haircuts. The hangers for the customers are busy, and there are three customers, including me.
The haircut itself.
This is not a barbershop. This is the plus or minus level of a city barbershop, which has a couple of qualified specialists who have not lost interest in the profession. Only the x2 price tag.
Customer service / CRM / telephone operator's notebook or whatever the order is, this is a separate parable.
I signed up for a haircut and waxing. I warned you about 5 hours in advance that I had to cancel. They offered to sign up for another day. OK, I signed up for a haircut and waxing service. A reminder about these services and the price came within a day.
I come. They cut it. No processing. I'm curious about what will happen, how the client processes are set up, it's professional. No, everything is ready to be seen. I'm going to pay. They tell me the price, which includes an unproven service. No one will blink. I'm paying for it. I'm interested.
An offer to leave a review comes in a couple of hours. I leave it describing the situation. Three days have passed - no reply or greetings.
Conclusion?
Always avoid the institution