According to all the reviews below.
As a legal entity, we can confirm that Hydrolife is not customer-oriented at all.
Not polite employees, not responsible.
The hack was accepted and we waited 3-4 days. On the 2nd day, they started calling, but no one answered, the accounting number does not work. On the 4th day, at least the deliverer said that there were no funds on the balance sheet, so they did not bring water.
Well, at least someone could have said that before. Although we have been working with them for a year now. And after that, I don't want to cooperate. We could have informed you in a day at least!
Is it really so difficult to notify the client that there are no funds on the balance so that we don't waste time and pay immediately.
They brought water in a capsule. Installed on the cooler in the evening. And in the morning they found that the capsule was full of holes, there was a small crack from where water poured out overnight and ruined the entire laminate. We call the number on the website and they don 't answer. Who will be responsible for such negligence?
The most terrible service, I explained several times that I can only accept delivery on Saturday morning, as a result, delivery calls only when it is convenient for them. I do not recommend ordering delivery from this organization to anyone, there is no customer orientation.
They are not very punctual and responsible employees . They forget to give the application to the courier. When asked how it is possible to forget to give the application four times during the week, they answer oh , well, I forgot. It is better for the company's management to dismiss such employees who spoil the company's image and, accordingly, the company incurs losses. Since they did not wait for the water, they ordered it from Shafo and the water was delivered 2 days later
The quality of service is disgusting. Bottles are flowing, water with dust. There is a high probability that the delivery may simply not arrive and you will be left without water. Delivery to the door and you can throw water at the entrance to the entrance.
Disgusting service. I called the call center for 20 minutes, after which the operator dropped me off. I'm not going to call again. If you don't need customers, then let them sit without money.
They promise to call me tomorrow I've been waiting for a week, but it seems like a serious company can't get through to the call center guys, don't fill up the water the company is not serious
They decided to seal the hole in the bottle with tape and bring it to the client. This is the first time I've seen this. It immediately speaks about the quality of service and the company as a whole.