Hyundai Goles
Address
Business hours
Closed until tomorrow
Directions
Administracyja svabodnaj ekanamichnaj zony Gomiel-Raton
400 m
Features
Credit card payment
Parking
Wi-Fi
Test drive
Trade-in
Authorized service
Anti-corrosion treatment
Car self-service
Preliminary registration
Brand:korean cars, passenger car, Hyundai
Auto insurance type:Kasko/Osago
Repair sevices:a/c recharging and repair, aerography, exhaust system repair, repair of brake system, auto repair, engine repairs, oil changes, car respraying, installation of parking sensors, tinting, running gear repair, starter motor repairs, computer car diagnostics, car electrician repair, fuel injector cleaning, car alarm, gearbox repair, generator repairs, repair injectors
Wheelchair accessibility:unavailable
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48 reviews
July 25
There was a problem with the cold start of a diesel car. We suffered for a long time and looked for the problem of air suction, but in the end we coped. Subsequent work after the first payment was carried out under warranty! Thank you for not just returning the money, but putting the squeeze on and repairing the car. A professional approach.
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1
August 3
Very good service.The brake system was repaired efficiently and on time.The inspection was carried out the first time.There is a stand for checking the brake system.
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May 18
I would not recommend contacting an authorized Hyundai Goles service center in Gomel. My experience with them has been extremely negative and disappointing.
I brought my car for turbine diagnostics and repair. The masters of the center identified the malfunction and called a high price of 1200 rubles for the repair of the turbine. Although it is expensive, I agreed, because I trusted the professionalism of the authorized Hyundai service.
However, at the final stage of repair, when the car was already assembled, the master told me terrible news. He showed a video showing that there was antifreeze in the engine tray. This meant that the engine was beyond repair and would require a complete replacement. But at the same time, I still had to pay for the entire repair of the turbine in full.
When I tried to discuss with the management how to solve this situation, they reacted extremely negatively. I was told that the only option is to pay for all repairs. As a result, I had to pick up the car from the service with the help of the police.
I am very disappointed with the negligent attitude of the staff to their work and the complete lack of customer orientation of the management of the Goles center. I do not advise contacting here if you do not want to get into such an unpleasant situation.
The problem could have been detected immediately if the dipstick had been checked during the diagnosis and made sure that the engine had antifreeze, not oil. This negligence of the employee who performed the diagnosis became the root of the problem. Instead of recognizing the incompetence of the locksmith, director Vladimir and the chief engineer try to justify him and shift all responsibility to the client. This approach to car maintenance is something that can be called a "Belarusian service".
In addition, by the end of the first week, the chief engineer contacted us and informed us that the turbine had failed due to foreign objects entering it. We asked to find out what exactly could have got in, and whether it was worth repairing the engine at all. But we were told that there was no way to deal with our car, since there was no free lift. And that, they say, we will install a turbine, and then we will figure it out.
This attitude towards the client and his problem is simply outrageous. Instead of quickly understanding the situation and offering a solution, we were made to understand that they were not interested in us. This is a complete disregard for the customer and his car. I am extremely disappointed with the work of the Goles service and its management in the person of Director Vladimir and chief engineer. I do not advise contacting here if you do not want to get into such an unpleasant situation.
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1