Hyundai Premium, Astana Motors
178 reviews
May 9
Fine place
November 19
I was at this car dealership today, an interesting approach is being practiced there. They couldn't find a sales manager for me. Everyone was busy, despite the fact that several of them were sitting at tables without customers. They explained to me that they are currently processing online applications. It's a strange distribution of priorities for me. Unfortunately, not many people have a car like the one that interested me (custin) and in this regard they will most likely have to return here. The photo shows how a couple of them are bored.
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November 2
"The coolest car dealership with very pleasant administrators who will tell and show everything. Managers are attentive, and most importantly, they know their business. The service department consists of the best specialists of Astana."
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December 24
Very nice managers at the service, they explain everything and tell us.
Rodion is such a serious guy.
The trade-in evaluation department is the most customer-oriented.
New car sales department, would you like to do some additional training?
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October 1
Hyundai car dealership/car service. Pleasant and courteous staff. All the work is honed and put on automatic. A spacious hall, a cafe and coffee, while waiting for your car with the
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December 10
Good afternoon, I want to mention Daniyar Bekenov, a very responsible manager will explain and clarify everything. I would like to mention technical director Marlene, who organized the supply of spare parts in 10 days. You will get great feedback
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November 21
Hello! A good center, good service, but there is one thing, but the car that you want is not available to book a car you will have to make an initial payment. Now we are waiting for the car to arrive, it does not give full information. I have regrets, I could have bought in another brand in the presence of waiting , I really don 't like it 😔
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December 10
We contacted this car dealership to buy a Hyundai Tucson car. The terrible attitude of managers towards clients, absolute indifference, no customer orientation. Manager Temirlan couldn't help us, unfortunately. We will contact another car dealership, where managers are more professional, friendly, appreciate and love their work.
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June 12
The manager who worked with me, I didn't like his name is Alisher, there is no feedback from him, he can't really explain anything, he is absolutely not customer-oriented, he just sold the car and disappeared when the question arose about 0, I dialed him, he was busy as always, promised to call back and disappeared. I didn't really explain anything about the car, or about the next 5 free ones, the feedback is zero. Perhaps many clients come just to look, consult and the manager gets tired, but it's your job to explain and show everything to the client. Even if your salon has a status lower than Toyota, this does not mean that you can treat the client at random.
It is a pity that because of such managers, the status of the salon, despite its name, gets a low score.
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July 16
The salon is not bad.
But the managers there are forgetful.
I signed up for a test drive, so that day they called 4 times to clarify if I would come.
And when I arrived, the recording was canceled. 😂🤣
And they all forgot to warn the manager.
P.S. 8701 222 6234
It was recorded on June 5th.
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May 1
Ambiguously, we ordered a test drive for 2 models. To be honest, how all this was carried out is a separate topic. The fact that the process itself was more than an hour late is a trifle. It feels like they're giving me the car for free, and I'm not buying it from them, to be honest, for a not very fair price. In my opinion, the salon lives on clients like us. But they think differently there. If you leave, someone else will come and beg you to sell him a car, so they'll wipe their feet on customers. There is no cohesion in our society. I was there for the second and hopefully the last time.
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November 14
We were asked to check the battery at the service, as it seemed to be discharged. As a result, they checked and left loose connections. The cameras stopped working! Nothing was closed. We stayed there for 2 hours. Terrible service center👎🏼
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October 7
A good bodywork and paint shop.
They are painted qualitatively, with a guarantee and accounting documents, but it is expensive. I painted more than once and more than one car after an accident with the replacement of body parts.
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October 31
Kind-hearted and good staff, good attitude to customers, minimal time to resolve issues. Everything is arranged. !!!!!!
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June 28
Excellent salon, good location, pleasant managers answer all questions. There is a parking place. I recommend you to visit.
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June 24, 2023
The first thing worth noting is a very convenient location, very, very comfortable, nearby there is a Magnum, Asia Park, many other organizations selling cars, etc. At work, you can achieve results purely with your honest work, everything is clean and smooth. I recommend it to everyone.
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October 11, 2023
A decent car dealership. Good customer service. Conscientious employees: the fifth year is associated with them, we go through everything as it should be according to the regulations, although it costs more than private owners. But the reliability is higher (no excesses with the car during this time). While the car is being handled by specialists, you will be offered free coffee in the cafeteria of the car dealership.Previously, you could immediately see on the monitors what and how is being done with your car, but now, unfortunately, this is not. This, of course, is a minus. Otherwise, everything is fine. You can choose a good "Korean" here and, like us, be served for years. Only the stock of money should now be more solid: cars have risen significantly in price.
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January 23
Everything is beautiful, everything is clean- but did you get to the moment when all the cars were sold out by the Russians? There are no cars available - everything is in line, but there are cars from dealers for every taste and several in each near the salon in the parking lot. Hence the question - are the employees in the share???
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May 5
All the staff is like a native)
They always go to a meeting, they are obligatory and honest.
In Astana, they wanted to throw in mandatory services, but here the guys said everything was fine, nothing needed to be done yet.
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May 5
Fine. Managers for the sale of new cars try, but do not impose
But the Trade-in department , when we said that we would still try to sell our car for more than an estimate , replied - Why did you come at all?😒
instead of - "How will you sell your car, we are waiting for you to buy a new one from us "
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August 25
Symbat and Yerdaulet helped to buy a car. Thanks to Astana Motors, top employees.
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February 15
Review of Hyundai Bayon 2023 Service at the Dealership
Purchase date: July 27, 2023
Warranty date: February 5, 2024
Subsequent appeal: February 13, 2024
The experience of using the Hyundai Bayon 2023 was overshadowed by a recent incident with a cracked rear window that occurred without visible mechanical influences. Initially, after contacting the dealership on February 5, representatives of the service did not find any chips or damage indicating an external impact.
However, on a second visit on February 13, I was pointed out to an inconspicuous chip in the crack area, which, according to the service, caused the damage. My objection that the glass continued to disintegrate during the week of operation was ignored. Representatives of the service insist that this chip is the cause of the crack, excluding the possibility of warranty repair.
This decision raises serious doubts in my mind about the quality of the glasses used in Hyundai cars, as well as in the approach to customer service after purchase. In response to my request to provide an expert opinion, I was asked to issue an official appeal with an expectation of a response within 15 working days.
This approach to the service seems unacceptable to me. I am concerned not so much about the fact of the refusal of warranty service, as the desire of the service center to use any excuse to refuse the client, instead of solving the problem that has arisen. In this regard, I intend to appeal to the court and the media for further resolution of this issue.
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April 7
Good car dealership, friendly staff.
High prices, few or no cars are available.
On the Hyundai Elantra 2023, 2024, the rear shock absorber bumpers were knocked - they were glued with sealant for free.
THEN 10, 20, 30... Hyundai Accent costs 70,000 tenge.
But the front pads should be changed - 16,000.
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May 13
A large center for servicing and buying Hyundai cars. I applied to buy a car in trade in, I was informed that they only accept Hyundai and Toyota cars. Long queues and slow managers. There are no interested employees.
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July 24
Carefully served! There is a constant welcome at the entrance, a high-quality accessory has been installed.
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February 2
When buying a car, we were satisfied with everything, the service was of high quality, especially the manager Islam, told us everything, showed, explained and brought us as buyers from the beginning to the end, despite the fact that he had a day off on the day the car was issued. We express our special gratitude to Islam!
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September 9
Excellent salon, the staff is polite in all respects. There would be such salons in Russia
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January 5
There is a friendly team working there. They welcome you kindly, explain all the subtleties in cars, recommend which are the best cars to buy. Young people!
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June 6, 2022
Good day! What you need to know: The quality of the staff service in the sales area and the service center is excellent. The attitude is respectful, even friendly (maybe I was just lucky). The staff knows their business, you do not need to look for anyone, everything is always in place and you can arrange for earlier, they will meet. I won't say anything about the waiting time. The fact is that there are impatient people who need everything at once, they will add a "fly in the ointment" everywhere. I didn't have any problems with waiting.
You can have coffee on the second floor, the only thing is that barista girls are not often friendly, they probably get tired...
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August 9
The professional approach of the manager of the Ashat body shop . Big Rahmet.
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October 7, 2023
I am a regular customer,I appreciate all employees,I recommend only Hyundai ,the best center in Astana,thank you very much for your care,your regular customer,prosperity to you ,you are the best
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August 29
A good salon. Responsive staff. We need to take an example from them for KIA Turan.
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September 2
Excellent salon and service.
I bought a car here, the manager Yerkanat is well done, he quickly performed all the services professionally
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August 2
I have been serviced by them for several years, always attentive and fast.
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October 7
I came to trade😁 Gaziz is handsome. Timerlan, the sales manager, helped.👍
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December 23, 2023
I contacted this service. A simple breakdown, which the master fixed for me elsewhere in half an hour, was turned into a malfunction of the hundredth degree. Buy a new part and did not even bother with repairs. Make your own conclusion. Deception is usually a business. I do not recommend it
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August 19, 2023
The sales department works for 3, the sales department of dopics and service for 5. I want to mark Andrey from the sales department of dopics, he is not only a good salesman and a service technician.
He drove the car so that the curtain was made , he did not wait for those specialists, he fixed the malfunctions himself. There are more such specialists and the service will really be Premium!
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June 2, 2023
The attitude towards customers is good, all the staff is friendly, the girls and boys are all well done. They will tell you and advise you on delicious coffee, especially when it is free for customers and service.
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January 26
The service is excellent
A lot of cars in stock
Zhanibek's manager is competent, he will find the right car and help.
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October 19, 2023
I came several times, but the problems were not fixed. The shock absorber was changed under warranty, although it did not need to be replaced. The knocking and noise remained. When asked why they do not eliminate, they say let the knocking and noise be louder, but so far we will not look. In short, they are still a long way from the premium. I DON'T RECOMMEND IT
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January 30
Everything is fine. What I didn't like was the coffee shop, which is located on the second floor (it seems to be the only one).
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May 26
I really like this car dealership, we service the car with them, everything is at the highest level!!!
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December 25
We promised to contact you about the registration of the car, I am waiting to this day.
It's been 4 days already....
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December 20, 2023
I stopped by, waited for 3 hours, it was business to change the oil, the air filter and the cabin filter of the air conditioner, neither coffee nor tea was offered in the waiting room, otherwise normal
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March 2
Service by appointment. Polite managers. Free coffee for those waiting for their cars from the service
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September 29
A good salon. There are no complaints. I bought several cars.
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November 12
I want to thank Alisher and Bauyrzhan you are super 🫶
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February 7
Manager Darmenbekov Alisher is well done, I am satisfied with his work, he is always polite to his clients
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September 6
The queue to the manager is for 20 people. I waited an hour and left without waiting
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March 15
I have been here, managers are well-educated, polite clients, there are no obstacles , each employee provides high-quality, liquid services in his place, so the pace of sales of cars is high and the cleanliness is at a very high level.
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