Hyundai Premium, Astana Motors
307 reviews
October 26
Good service
September 15
I was at this car dealership in the winter of 2024. I had a dent in the roof and I came to find out how much the repair would cost. They held me for an hour and a half, then they said that they needed to buy a new roof and quite by chance "you're lucky, we just have one left." The roof cost 2M tenge, the dent was funny, almost imperceptible. I asked why it needed to be changed, the argument was: the roof rack was damaged there (although the dent was funny, I repeat). I immediately imagined that changing the roof is not only expensive, but also a technically difficult procedure (not every master can handle it). I doubted it and went to the nearest service station. The dent was fixed in a few hours for 120K with a 1-year warranty.
If it's Hyundai, it's definitely not Premium Al Farabi, it's not at all professional and unscrupulous.
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November 17
Great location, but everything is very slow, both from sellers and in the service.
Please explain why non-original accessories, discs, etc. are sold in the Hyundai branded premium salon, which is made at the factory in Almaty?
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August 18
Overall, a pleasant dealer, with responsive and enterprising managers. Special respect to Tansholpan, the manager who led us to the purchase.
But unfortunately the service is not responsive and does not seek to solve the problem.
They don't solve the problem on a brand new car. Just brushing it off like, well, that's it.... It saddened me.
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1
July 14
Well-trained staff does their job. There are no questions about the quality, but the work services are a little expensive.
Also, it was unpleasant when some maintenance and replacement work was carried out during the passage without prior approval. I just had to pay, but then I didn't go there for 2 years
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November 4
Everything is great! Friendly and professional staff. The entire model range is on the test. And the architecture and the views from the panoramic windows are just a sight to behold!
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October 14
The staff is extremely polite, but the process of putting the car into service is delayed, it seems that there are not enough resources to serve everyone.
I will add a review, I came again a week later, all the processes went perfectly! Thanks!
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April 5
A good car dealership, pleasant consultants, I would also like to emphasize the manager Stanislav. The service is at a high level, everything is explained and accompanied completely before delivery. I am happy with the purchase of a car! Keep it up guys!
Other Hyundai center branches would also try to serve customers the way they do here...
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1
January 29
I like the location of the car center! Its customer orientation, the quality of service, as well as the amenities created for visitors are noticeable. I like the staff with a neat office look, each of which is distinguished by external beauty, and their competence only adds solidity to the level of the entire car center.
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December 21, 2023
I do not know at what level the service, prices for spare parts, etc.
But I visited this institution, as there was an advertising campaign for new cars at 2.4% per annum.
But not everything turned out to be so sweet and smooth in fact, it turns out that you will need to deposit 50% of the cost of the car and this interest rate is only for two years, but that's not all, cars for the promotion are only in top-end configurations and they cost more by 1500,000 tenge than those that can be bought for cash. By the way, there were a lot of people, first you stand in line to the manager of the car dealership, then to the manager of the national bank. There are a lot of pitfalls and "divorces" that no one talks about in advertising, maybe it is, but only in very small print.
It's sad, of course.....
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July 3
Sales managers Albert and Alvi bomba , do everything clearly and presentably , happy with the purchase , Hyundai top
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November 15
Of all the Hyundai centers in Almaty, the most civilized service and service,
Consultants are as informed as possible
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July 6
The salon only knows how to sell well. The customer service is at a minus 5 level. Spare parts have been waiting for months. The customer is forgotten as soon as you leave the salon. I do not recommend using the word at all
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1
September 20
One of the worst dealerships. Managers either don't fit or will find a lot of reasons for you to get rid of him sooner. Most of the questions are answered - I'll call right now, there's no manager, it's a day off, and so on
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October 26, 2023
A great salon - girls at the entrance, managers in the hall - everyone is trying. Everything is fast and convenient. Limited coffee confused - marketing nonsense(. I was pleased with the purchase - Eldar is well done. Let's see how the warranty service will take place.
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October 3
We bought a car in this car center, good service, managers Albert and Erbol helped with the selection and design
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August 27
A good salon, a large selection of cars, polite managers. It was quite crowded during my visit.
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November 8
An excellent car dealership professionals work in the salon, I advise everyone to choose this car dealership from all Hyundai car dealerships
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October 4, 2023
All the staff are just great ✊ met on 5 + very polite . I want to say a huge thank you to manager Maxim, a very competent employee helped us choose a car and we bought a Hyundai Tuksan car thank you very much ✊✊✊ come to Hyundai Premium Al Farabi and competent specialists will help you with the purchase of a car ✊✊✊✊✊✊
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1
December 27, 2023
The atmosphere is warm, the staff is friendly, children are treated with sweets. There were technical difficulties in the registration process, but this does not apply to employees. It was also not a pleasant moment, the car was released with an almost empty tank, after 2 km the tracks stalled. There is a dissection for this.
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June 7
A wonderful team. Very kind attitude towards customers. Albert served me. A specialist in his field.
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1
December 10, 2023
I stopped by for maintenance. Recording by phone is convenient, taking into account the initial online application. The car was accepted at the appointed time. I was upset by one free cup of coffee or tea. I won't drink more than two anyway, but the restriction is very strange. Status SMS messages arrive with a significant delay. Inside, you can comfortably wait for the car. When issuing a car, the minus was given the keys and sent to look for a car in the parking lot, although there is a special area, but there was no car there, subject to availability.
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September 8, 2023
Делал ТО 1 на своей машине купленной в салоне , все чисто , приветливый персонал , предложили кофе чай , единственное пожелание немного порасторопнее работать , на любом сто в городе за полчаса масло и фильтра поменяют , два часа думаю многовато ))).
September 4
Cool car dealership. MANAGER ALDIYAR IS A VERY COOL EMPLOYEE. I WISH HIM PROSPERITY AND WELL-BEING!!!
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August 15
Absolutely not premium. They promised to arrange it quickly, since they are premium with their PSC, we do not need to go anywhere and they will receive up to the numbers themselves. And in fact, they sent us to the car dealerships. A notary does not always happen either. Plus, if your manager suddenly has a day off, you will get a car only when he goes to work. I bought a car set from them, they slipped a defective one (they put it in front of me to another buyer, he asked to replace it, but I completely forgot and did not double-check).
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October 26, 2023
Good afternoon. Terrible service during maintenance. I made an appointment in advance for 15:00. I arrived at 14:55 at THAT-0, they took me to the manager at the reception, she wrote down my details and the car and sent it to another manager at number 3. He had a client. Having finished with him, another client approached him and asked him to give out a car after THAT, as he was in a hurry somewhere. Already at 15:17 I am still sitting and waiting for the manager to finish issuing the car. If there is a live queue, then they record it by time. No organization. I would have been warned that I had to arrive an hour in advance, I would have arrived by 14:00 to go through all the bureaucratic procedures. It's already 15:20!!!
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1
February 23
Great specialists, friendly and lovely staff, convenient parking, excellent staff and bank branches! I recommend it
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July 3, 2023
Лучший салон, удобно расположен, всегда есть место припарковаться, угощают кофе, есть диспенсер с водой. Приветливые всем, комфортно посидеть можно ожидая авто и тд.
March 21
I got a call on Saturday from the Hyundai reception on Al Farabi and was told that the replacement part had arrived and a replacement was scheduled for March 21 at 12:30. I arrived and an employee named Rifat in the service department said that the replacement part had not arrived. Deal with the reception, who called you says. So he left with nothing. Horror. The staff does not know what and how.
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1
August 21
The building is cool in summer and warm in winter, there is tea, coffee, etc. Convenient location, clean, polite staff will explain and show you.
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October 22
Great service, the staff are polite professionals in their field.
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February 2
I bought a car here, only pleasant memories, they served me well, the car was given a clean one, they put it on the numbers themselves, in short, just pay the money and everyone around you is running) not 5 stars, because the prices for service are too high.
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February 24
When you drive by and look at him - he is very handsome, handsome! But once there, the picture changes dramatically. The quality of the work is low. The attitude towards customers is arrogant. The test drive was not performed, although there was a preliminary recording. In general, I bought a new car, just not in this salon and not of this brand))) good luck to everyone!
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September 26
The staff did well!Manager Stanislav is just great!I was in touch from the beginning of the deal to the end!everything is at the highest level!
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September 17, 2022
Обслуживаюсь с начало покупки авто. Проходил сервисное обслуживание регулярно, как того требует техрегламент на обслуживание. Сервис проводится на высоком профессиональном уровне, всегда встречают дружелюбно, в максимально комфортной обстановке. Можно попить кофе (любезно предложенном компанией бесплатно), а также перекусить, что весьма бывает кстати в наше столь стремительное время, и посматривать на экране как проводится обслуживание вашего авто в специальном зале в мягком кожаном кресле. А особенно щепетильных владельцев могут допустить и в ремонтную зону, проведя им необходимый инструктаж.
June 18
The masterpiece is amazing, they meet with respect when you come home, everyone smiles, the positive is solid
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1
January 17
I've been sitting in the exhibition car for 11 minutes now.No one even came up, I'm sitting in front of the managers.The guys are just playing with phones, laughing and going about their business, it's strange to hear a checkmate in a similar institution for their client.Apparently, selling a car is not their direct job.And the Ionic is a good car.I looked at the reviews on YouTube while I was waiting for someone to come up)
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1
August 30
Pushers, promises, forgetfulness. An asterisk for the security guard in the parking lot, I won't even put an archer for the rest
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1
April 18, 2023
Удобный офис. Все в одном месте - и консультанты, и сразу банк, и сразу можно на тест драйв записаться. Уютно. Удобно. Парковка бесплатная и большая. Большой выбор машин! Рекомендую
September 12
Polite and competent managers.everything is explained in an accessible way
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April 6
Convenient location in the city. Good staff, reasonable prices for a car. I recommend it to you.
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November 23
A terrible car dealership, if I were Smagulov, I would disperse all employees. They don't know how to work, they give out a car for two days
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March 15
We bought the car half a year ago, it turned out to be defective and the salon does not admit its guilt, the factory defect is a crack on the brake disc.The salon does not change or recognize it.How can you be so negligent.They also want to sell one disc for 80 thousand!
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1
June 3, 2023
Спасибо всей команде автосалона, отдельное спасибо менеджеру Ерболу. Процедура покупки авто прошла максимально хорошо. Бесплатный кофе бесподобен. Спасибо мне, что догадался примерить полики от Байона которые легли идеально в I20. Надеюсь все 5 ТО пройдут отлично.
1
September 16, 2023
Отношение к клиентам ниже плинтуса. Сегодня был на плановой замене масла . Менеджер раздражён и хамил, беджей они не одевают и не представляются. Менеджер не вышел принять автомобиль, при сдаче также не вышел для сдачи и пояснений что выполнено; в салоне оставили грязный целлофан на сиденье; я искал под дождем охранника чтобы открыли шлагбаум для выезда. В общем так, при этом при предыдущих обслуживаниях в Хюндай Суюнбая и Калкаман подобного отношения не было, все четко и профессионально
1
September 8
We bought a car through trade in, as a result, we could not pick up more than a week, neither an old car nor a new one, I do not recommend
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October 26, 2023
I was there 2 years ago until yesterday. Everything was terrible! Both the service and the attitude of the staff. It was as if I came to a free service., they looked at me from high and with disdain. However, now everything has changed dramatically! Service and maintenance has become much better. Now I can safely recommend Hyundai Al-Farabi, the main thing is that they would continue to keep the brand.
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June 8
Let's go look at the car, the choice is good, but there are not enough consultants, everyone is busy.
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October 1
I bought a car only because this center is located in the city center. I didn't even look at other salons because they are very far away. The salon itself is very neat. The service is excellent. There are no problems. I recommend.
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May 6
Excellent dealership and service center. The staff is helpful, and the room is quite cozy. When I was there, there were no queues, which pleased me. I left the car very quickly, and then I picked it up from the service.
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