Thank you for the kindness of the staff to the guests. During the three days of our stay, we were surrounded by attention and good service. Special thanks to the head, we met by chance in the lobby, suggested all the necessary places for us in the city. The hotel is not noisy. The rooms are clean, the bed is white, it was comfortable to sleep. We will definitely be in Aktobe, we will stay at the Ilek hotel.
A good hotel, I spent one night,toilet and shower in the room, there is a refrigerator, TV and WiFi, on the second floor there is a cafe, a shop downstairs and many different establishments within walking distance, I gave 11 thousand tenge per night in a single room
I Took A Deluxe Double Room.
Minuses
The room was tired: the shut-off valves of the toilet were faulty, the murmur of water can be heard for days if you do not pull the button back; the balcony door had cracks, the wind walked through the room, as well as sounds; instead of gel they gave a small piece of soap, a set for brushing teeth was brought after several reminders; the air conditioner remote was buggy; there was no cooler, they drink water in the hotel from a Soviet-era pipeline; I found some kind of bug in the toilet.
Positive
The hotel has delicious and homemade food in the cafe-bar, good and stable WiFi speed.
You can spend a few nights, moved quickly to another hotel.
I will not consider this hotel again. The hotel is running, I didn't expect much for a budget room, but I don't accept dirt. On the day of arrival, the room was not cleaned, it was impossible to walk on the floor without shoes, they did not respond to the request to bring slippers the first time. The duvet cover is smaller than a blanket, the towel is all stained, there is a huge stain on the white tulle, smudges on the walls, fingerprints of someone's palms. The room is smoky.
A terrible hotel for a lot of money. It was necessary to stop at midnight and chose her. I have not seen such a "scoop" for a long time, a complete lack of hot water, broken saucers and cups in the rooms that have survived more than one war. The reservation was not found at the reception and was calculated at a different cost. It's good that I took a printed reservation sheet with me, the difference was then returned. I do not recommend it.
Budget single room. Medium, bath and toilet in the room, the bath itself is old. There is an old air conditioner, but it cools well. He's going to spend the night.
One of the most budget hotels in the city. The price -quality ratio, I did not expect more, the standard room for 4 days suited me. There is a dining room on the 2nd floor, and there is also an Ashkhana Apartment nearby. The hotel staff helps and behaves kindly.
The hotel of course asks for updates. The TV is also equipped with a kinescope. And a shortage of outlets or a refrigerator or a set-top box will work. Plus the possibility of booking and paying in rubles via Yandex travel. The breakfast is good.
The hotel is very conveniently located i.e. shops,cafes,bazaar,city attractions.the hotel staff is just super attentive, friendly, they fulfill requests and wishes on the first call, the room has everything you need for a comfortable stay. I liked everything. Thank you for a great stay.
Kayyrly kun!!!
With great pleasure I want to thank the wonderful staff of the wonderful Ilek hotel.
From June 22 to June 26, 2023, we stayed in the beautiful city of Aktobe and stayed with you. The administrators accepted us as family. The cooks were fed very tasty porridge. The maids took very good care of us.
Special thanks to the administrators for their patience. While we were deciding on the room, we took off and restored the reservation several times. The girls showed more than a dozen patience.
By being patient, we invest in our emotional and physical health. If we are patient with others, we have a good relationship with them
If we are patient, we become more like our heavenly Father and follow the advice from the Holy Scriptures. "Put on deep compassion, kindness, humility, meekness and patience" (Colossians 3:12).
Thank you very much!!!!
Stepanova Vera.
And this is a return to the forgotten past. There is no repair. Everything is old. In such a great location and such a frivolous guest house. It would be great to make repairs. Update the facade. Recently, a Dina supermarket was opened on the ground floor where the room was empty for a long time. In my opinion, this is the best decision related to this building in a long time. On the 5th floor there is a Charm beauty salon, a normal salon.
Obviously, this is still a Soviet hotel, but it has experienced a new birth.
In general, everything is fine, the room is perfectly clean, the bed is comfortable. The staff is friendly and professional.
In general, I am satisfied with the hotel, I recommend it.
Everything is old, as if the furniture has not been updated since the Soviet era, the wallpaper was definitely glued for the last time about 15 years ago, the TV is also Soviet with a large kinescope, it works every other time, there is a strange bathroom in the toilet, or rather the bathroom floor, because I have never seen such anywhere. Of the advantages, the rooms are non-smoking, there is Wi-Fi, the staff is polite and responsive, there is Parking. The room cost 9500tg. Compared to the equivalent hotels there and in other cities, both heaven and earth. I don't want to offend the management, but I will say that you have a lot to strive for... The building itself is huge, located next to the train station, with good repairs and new furniture, I would visit again, but not like this, only once and then because there was no time to look for another place.
A Soviet-era hotel. Clean, quiet, breakfast. To "extract" hot water in the shower, you need to drain the water for a long time. There is a grocery store nearby, a market within walking distance.
An old hotel, the room is very small, the room stock needs repair.We only checked in for the night. At one time it was a good hotel, but now there are new hotels
The price is low, but the quality of living is not very good, the bathroom is cool. However, I probably should have turned on the electric heater at night.
A good hotel. 14 thousand tenge without breakfast is a little expensive. There was no hot water. The staff is friendly. In general, I liked everything.
Very expensive considering the mold in the bathroom, dirty window sill and not high-quality finish. Drinking water is paid. There was no hot water in the evening. Everything is the cheapest, plumbing, paper. There is dust on the wall sconces and paintings. I took a two-room suite.
The rooms, apparently, used to smoke, the walls and ceiling absorbed the smell. It's very smoky.
There is a strange water heating system in the bathroom. You wait for 10 minutes with the faucet on, then it just starts to heat up.
A good hotel, Soviet times, but for a great price. A very interesting reservation, we booked for a day from 4 to 5, as a result from 4.10 from 00.00 to 5.10 to 12.00, as a result 2 nights and even with one breakfast, we bought one. We just got into the mobilization period, booked with a reserve to catch a flight to Turkey, but it so happened that we quickly passed customs and arrived. Thanks to the helpful staff.
Clean, cozy. Of the cons: hot water is only available in luxury rooms, and then only through a heating device, you can wash yourself, but without much comfort. There is a TV, the signal is bad, it is impossible to watch. In general, it does not pull for a suite. The staff is helpful and polite.
See original · Русский
Show business's response
Д
Денис
Level 10 Local Expert
July 19, 2023
An ordinary Soviet-built hotel.
For the price of a bed in a hostel, you get a full-fledged private room with a bathroom.
Everything is cheap, clean and moderately comfortable.
One of the advantages.
Rooms with full opening windows.
Of the cons.
WiFi is available only nominally.
The rooms are "tired"...
the bed linen is clean.
The split system worked well!
The service is good!
The amenities correspond to the announced price list.
We paid for services with a Union Pay TINKOFF debit ruble card. The payment went through without any problems. Naturally, with the withdrawal of a small commission !
You can spend the night, it's cold in winter, at least they give out heaters.
There is even tea and coffee in the suite, but the rooms are old.
The staff is adequate and responsive.
A good hotel for your money. Yes, the Soviet Union is there, but everything is clean and comfortable. It's great to spend the night before a long trip.
A decent junior suite for your money, everywhere, however, gives back to the Soviet past-good design and repair and there will be a bomb-a trump place. Friendly administrators. There is a great shortage of freshly brewed coffee -it seems to me that it was possible to organize a couple of coffee machines on the territory of the hotel. But this, generally speaking, is the problem of the whole old city as a whole-even instant coffee is served in cafes...
An inexpensive, clean hotel.
Of course, time has taken its toll and it is noticeable in the rooms. On the other hand, for the amount that is being asked, what kind of claims can there be
There is a guarded parking lot
The rooms are clean and cozy
Excellent pillows - in many hotels they are still made of feathers, but here they are excellent
Of the disadvantages, it takes a very long time to wait for hot water to run
In general, an inexpensive economy class hotel.
See original · Русский
2
1
Show business's response
R
Rakhim Naz
Level 5 Local Expert
July 24
We were on a business trip, this hotel will bring anyone back to the 90s 😂 colleagues from 2002 were with us, even they felt the fear of the 90s 😂😂😂
It was the most terrible hotel. I was with a child. The smell is so saturated in the room that we were suffocating. The staff was very friendly, just for that one star.