Terrible and not decent, I ordered the items for the exact date and time in 4-5 days, they agreed that I paid, but then the courier was sent a day earlier, and when I wrote to them about the day that we agreed, they replied that they were loaded and that they would determine the delivery time themselves and they also did not want to refund the money, a disgusting team I don't recommend dealing with them in any way
I have applied more than once, I live in Russia, my relatives in Astana, thanks to the Empire of flowers company, I gave not only beautiful flowers but positive emotions
***! The flowers were ordered for the first half of the day, the bouquet never arrived. They do not answer the specified phone numbers, they do not read messages in WhatsApp, although online. Disgusting service. Of course, the money was not returned!! Just a divorce!! No flowers, no money
I do not advise anyone to order anything here, do not waste your time and money, terrible service, it is useless to demand anything from them. The site is being bred and lured with a 25% discount, which they claim is limited. Although the counter is updated daily.😂 As a result, they did not provide any discount, they said the prices on the site were already discounted.😂😂
In the end, I decided to order: 9 roses (it looked very pleasant and voluminous on the site, the roses are large).
As a result, a semi-withered bush of 7 roses came. But even these 7 roses are small and obviously not the first freshness, in an ugly package. There was not a word from them about the packaging before the order was created. She asked for compensation for the lack of two roses, and received nothing: The service just apologized and hung up. The phone was thrown more than once. They just want to get rid of the client. It's a pity that I chose to place an order here! Ruined the whole holiday!!!
I ordered 2 bouquets from the website according to the price. It turned out that the price was incorrectly indicated and 3.5 times more. They persuaded me to replace it with 2 bouquets of roses. They never arrived. The questions are not answered. Completely ignored.
I ordered a bouquet at the store.
I really regret that I did not read the reviews.
They brought 15 roses. Some of them were no longer the first freshness. They didn't even try to make a bouquet. These people are ordinary ***.
A terrible place where you order one bouquet, and another comes, and even dies after 10 hours 😂😂
I do not recommend this "institution"
to anyone. Work on the service and understand that if they order a bouquet from you, then be kind enough to bring it, and not about the same price
The paid order on March 6, 2023 in the amount of almost 8000rubles was not completed in Pavlodar. They don't get in touch. There are fake reviews on the site.