You have to sit for almost an hour to submit an application, then after 15 days you have to spend almost an hour more to pick up the certificate. Why was the electronic submission through the personal account removed?? The world of information technology!! Personally, I am in such situations as in the Soviet Union in line for sausage))
the electronic queue turns off half an hour before the end of the working day, and there is no information about it anywhere and, apparently, it must be guessed.
it's impossible to get through on the phone - you listen to the answering machine for 2 minutes, and then in the end they don't pick up the phone anyway.
The electronic ordering system is implemented through a well-known place, and, characteristically, no one is responsible for anything...