Interlux
60 reviews
September 25
Love happened - the perfect tour to Spain 12.09-24.09, many countries, many incredibly beautiful places, a wonderful tour leader Marina. You can write a huge canvas about Marina: a person in his place, the whole organization, support - at the highest level. Marina is the best of the best. He will tell you everything, show you, explain, hug, joke, solve the problem. If you go, then only with her. My respect and immense gratitude.
Drivers Alexander and Vasily are the best, professionals. Sasha is super, bright and cheerful, there was always laughter on the bus. On the road only with him.
The serra bus was super comfortable, nothing hurt, it was spacious, the conditions were good. We watched a lot of themed films on the bus for each country we visited.
I strongly advise you to take all excursions, especially in Spain: Barcelona, Costa Bravo, Montserrat, Girona and Figueres. The coast of the Costa Bravo is incredibly beautiful, we swam on the beach of Tosa de Mar - incredible beauty. Montserrat is amazing in scale, they built a tower of 7 pebbles and made wishes.
Vienna, Venice, Lyon, Würzburg - a must-visit.
About hotels. There are 2 hotels in Poland (round trip) - 5+ super, clean, comfortable. Italy is like an Italian grandmother on vacation - 5+, clean, neat.France is 5+, everyone appreciated the incredibly soft bed, and orthopedic pillow, clean, neat.A 3* hotel in Spain, rated 3, for close accommodation to the sea and delicious food. The rooms have lived their lives, they are a little tired, but I want to say that it turned out not to be scary. To sleep, to have a delicious meal is enough. The whole tour was so bright and eventful that the hotel did not spoil the impression. There are 4* and things are good there, if the number is fundamentally important to you, then take 4*.
The beach is clean, the views are beautiful, Callella is a very cozy town, there is a lighthouse, coves, a park, many cafes and restaurants, shops.
Considering the price per tour, all additional expenses (excursions, fees, etc.) and the saturation of the tour, good 3-star hotels are ideally priced.
These 2 weeks, 7200 km - were the best in my life, the stars came together.
P.S. there are many different reviews and I understand each side, but if you want to see many countries, cities, relax by the sea at an affordable price and you are ready to travel 7200 km by bus - go ahead. One thing I can say is that I will gladly repeat the same route.
Marina, Sasha, Vasya, well, love💔
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October 4
It was a wonderful trip. The tour is very eventful. Beautiful places. Vladimir Is A Wonderful Escort. He was always in touch, explained everything clearly, helped with all issues. On my own behalf, I want to express my gratitude to Vladimir for the attention of a pleasant surprise, congratulating me on my behalf and our entire friendly wonderful group on my birthday. I also want to express my gratitude to our guides, especially Svetlana. In general, everything was great. Thanks for the tour. Lydia
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July 2
A tour to Spain in June '24 via Germany and France, one of the best I've been to. Absolutely everything is on top, and transit hotels, and meals, and excursions, and a vehicle. Bus travel does not seem tedious, due to the minimum of night crossings. Sanitary stops on schedule or on request. The price-quality ratio is excellent. I would especially like to mention Dmitry A., an escort who loves his job, a person who makes every effort to create comfortable conditions for vacationers. I have never met a better escort. I recommend choosing a 4* hotel from myself, it is beyond praise.
I plan to continue using the company's services.
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October 2
We had a rest in September of the 24th year. The organization is decent, all the necessary information was provided on time in full. The accompanying Vladimir has done his job to the best of his ability. He helped, explained, organized toilet stops, a snack or just a budget store with a good selection of goods. A cyclone was raging in Europe before the start of the tour and they were afraid that the rest would be ruined. But the escort always had a backup plan, in case of flooded roads. The villa ella hotel is not new, but clean and tidy. The hotel manager and staff were always polite. The sea is close, and the view from the balcony is gorgeous, especially at dawn. The excursions are interesting and colorful. The tour guides were very friendly and cheerful. Svetlana conquered us, opened Italy to us from a completely different side (this was not the first time we had a vacation in Italy).The bus was not particularly new and it was felt, especially during night crossings. But when buying a tour with an overnight transfer, everyone should understand for himself whether he can comfortably endure such a trip. The company has a lot of bad reviews, but apparently we are lucky every time. We have been vacationing with Interlux several times and are very satisfied.
Thank you for an exciting journey.
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September 17
Thank you for the excellent organization of the tour to Italy. The program is as rich and professional as possible. During the week we visited many cities and had time to relax by the sea. The escort, guides, and drivers are professionals in their field.
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November 17
Thank you so much for the perfectly organized and professionally conducted Italian Vacation tour!!! Only vivid impressions and pleasant memories remain. Yuri-You are a professional in your field, good luck and good luck to you.
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October 11
The second time we had a vacation with the Interlux tour company. In September 2023, there was a trip to Spain by Calella, and in September 2024 to Italy by Rimini. I really liked the fact that during the tour we saw so many interesting and impressive places, and the sea was warm, and the weather was beautiful (neither hot nor cold). Two trips and both with a wonderful escort Vladimir. Many thanks to him for his good work, attentiveness and kindness. Many thanks to the drivers Anton and Victor for their professionalism. And we also thank the wonderful Svetlana, our guide to Italy. In general, I liked everything, a lot of positive emotions and impressions.
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October 12
We traveled with Interlux to Spain via France and Germany in June 2024.
We had a new, big Chinese bus, unfortunately, without a toilet, but with sockets and comfortable seats. Lots of space! Excellent air conditioning.
I want to thank the company and the accompanying Vladimir for a great vacation! All the wishes of the participants of the trip were taken into account, clear, clear answers were given to the questions. Throughout the journey, the positive and friendly attitude on the part of the escort was maintained, for which I thank him again!)
This was our third bus tour, there is something to compare it with, so to speak. The drivers are also cool men, no complaints at all.
The only reason I'm lowering 1 star is excursions, or rather headphones, without which nothing could be heard at all on two of the six walking tours! Unfortunately, no one warned that this is mandatory if you want to listen to information, and headphones cost 15euros per person. Previously, there were no questions about this on bus tours, since the guides used loudspeakers, which we expected this time ((( As a result, on the very first excursion in Berlin, we immediately separated from the group and went our own way.
The program itself is quite intense, a lot of emotions, a lot of beautiful locations, routes are thought out, but out of wishes I would like more time in Lyon. A beautiful city, but so little time ... We only had time to buy delicious souvenirs, McDonald's on the road and run into Sephora for 10 minutes)
During the trip, some passengers had difficulties (there was a theft in Paris), Vladimir immediately offered all possible help in that situation.
I also didn't like the hotel in Belfort (France), where they didn't even pour coffee for breakfast, and the girl from the reception answered questions with a face "get off me", and this is not counting bed bugs in the room.
We saw Paris, Berlin, Lyon, Würzburg, Girona, Figueres, and took a train to Barcelona on our own. I raked the gallery in my phone for another 1.5 months after the trip))) I'm sharing some of the photos (more on instagram @octantalia)
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August 29
We thank the accompanying Yuri for the incredible atmosphere during the Tallinn-Helsinki-Stockholm trip. Every moment of the meeting, collection, departure was repeatedly spoken and prescribed. Yuri always answered all the questions. He was responsible for everything. I literally invested myself to take into account the wishes of everyone. A very pleasant, helpful person✨
Bus drivers Alexander and Ivan delivered the bus with the group comfortably and quickly (where it was needed). Tk unforeseen circumstances arise during the trip 😉
The impressions of such people were the best.
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September 22
I used the company's services for a bus tour to Spain in August 2024:
Managers:
Communication via Viber: Questions were answered in principle, but we must accept that the answer will not be quick.
Execution of the contract: The execution of the contract was carried out by Alina, we must pay tribute to her professionalism and customer orientation. Here is an example when, after consulting with a manager, you do not want to get up and leave to look for another company.
Visa support: Everything was organized perfectly and without overlaps. Of course, to an inexperienced eye, everything was on a thin time frame, but I repeat, everything was done on time and efficiently.
Trip:
Bus: All expectations were met by bus, and the company did not try to embellish anything when answering questions. However, there is some feeling that this Chinese bus is still more for the Chinese and is intended (a small distance between the rows and narrow seats). The toilet, coffee machine, wifi and other amenities were missing as a class.
Drivers: Culture is present in the bud, which is sad. On the way back, they spent more than 40 minutes driving into some wilderness to solve some of their "dark affairs". No one received any apologies or explanations.
Guide: We were frankly lucky with Dmitry Anatsko, he is one of the most magnificent guides I have ever met. Thanks only to his charisma and passion, a number of inconveniences and negative aspects from the organization of the tour have passed into the category and to hell with them. I would sell tours with Dmitry for more :). Plus, he constantly kept in touch in Viber and updated the information to the current status. And I met the individual setting of important points on the map in phones for the first time. I can only say a big thank you to him.
Tour program: The program was rich and quite interesting. Yes, there were guided tours, but again, thanks to Dmitry Anatsko, even guided tours became interesting.
Hotel: 4* - nothing special and expected. An ordinary resort hotel with all the questions that follow. Somewhere they were poorly cleaned, somewhere there were cracks and damage in the room, etc. The only 3 elevators available were clearly not enough for so many vacationers and often had to climb on foot. The buffet will not let you starve, but it did not spoil you with variety either. Wine, juices and carbonated drinks were available for an additional fee. Coffee only in the morning. In the evening, the drinks are only water and, if desired, a decanter of wine.
Minus the score ONLY for the situation with the drivers and their behavior.
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August 20
I rarely write reviews, but I can't keep silent here.
Bus tour to Spain with Berlin, Paris.
You can start with the fact that everyone around you is talking about comfortable buses, that everyone has a 21st century, a toilet works and there is Wi-Fi, but the toilet did not work On our bus, there is no Wi-Fi, charging is one extension cord in the middle of the bus (there are no questions for it, this was quite enough). The air conditioner was working, the bus was standard, the seats were moving apart, reclining. The bus did not break down on the way.
During the whole tour we had 3 guides, a girl from Minsk went abroad with us, then another guide came out and sat down (Dmitry, told everything very well, it was interesting and fascinating) and on the way back Dmitry was replaced by Yuri near Warsaw, and Yuri came out at the border, and we went on on our own, unaccompanied. This is the first time I've had a group go unaccompanied.
On the way home, before the Polish border, we were taken to the forest, then to a private house, the drivers began to take out and put something in the luggage of the bus, tear off the coffee machine from the cabin, they were silent or answered briefly to our questions about what was happening in general in the style of "you know less, you sleep better." Personally, I was afraid that I might end up in the basement of this house, when everything happens in the dark with flashlights and without an explanation of what is happening at all. Then we arrived at the gas station and the toilet, where the drivers continued to do their dark deeds, and we waited for them. It would be possible to stand at the border for this time and pass the border faster than waiting for all these events. At least if they had to do something, they could do it at the bus stop, and not everyone should sit on the bus waiting and worrying.
For some reason, we were reproached at the stops a couple of times that we stopped to use the toilet for a couple of minutes, for a few tourists, and not everyone. If there was a toilet on the bus, then there would be no problems.
The intermediate hotels were good, the breakfasts were delicious.
But in Spain, Kalea, the hotel was disgusting, three stars. When they ordered the tour, they said that there was a renovation in it, at the reception they replied that it was on the street, not inside. When I asked them to do something about it, change the room or the hotel, they said that the rooms were all like that, but they simply ignored me about moving to another hotel. Get some sleep off the road and everything won't seem so bad. NO, it didn't happen.
Terrible hotel. Leaky towels, missing old bedspreads, old ingrained dirt in the bathroom, the furniture is patched. A small room in which you can hear people talking everywhere, as if they were all standing in your room. The cockroach was also included in the room rate, it's good that it's not a cockroach family.
Half of the hotel was inhabited by people with disabilities, which is why the hotel probably holds three stars.
When asked to change the room, the reception said that all the rooms were the same and there was nowhere better.
The buffet food in the dining room is not great, but it was possible to choose something. The dishes are all dirty, you take the cup one by one, but all are dirty. Wine glasses have never been washed in the morning. napkins and appliances had to be found from the staff who walk around the dining room with a trolley.
Although the hotel is 3 stars, in my opinion it does not reach three.
I liked the three pools only. And there is a Mercadonna store in front of the hotel.
The room was cleaned symbolically, when they were already settled, there was hair everywhere, which naturally was not cleaned.
The beach is 7 minutes away on foot, there are no beach towels, sun loungers, a bar, etc. from the hotel. Just a shared beach, where basically everyone is sunbathing on their towels and under their umbrellas.
I used to often go to Europe on bus tours, I have never seen such horror. The sediment from this vacation remained such that I even got to write a review, which I do extremely rarely.
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3
October 11
I have used the services of the Interlux twice this year. These are Italian holidays in April and St. Petersburg in August. Everything is simple with this company: registration and payment of the tour (the ability to do everything remotely), consultations, answers to questions of interest. Huge respect to the accompanying groups. Italy - Vladimir and St. Petersburg - Marina. They are professionals in their field, high-class specialists and just good people! The transport was comfortable and the drivers were on top. On the part of the visited countries, everything was also organized perfectly. Interesting excursions and good guides. There were different hotels, but the main thing was to see the world.
On the next trip only with the Interlux!
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September 23
We were on an excursion tour in St. Petersburg (20-23.09.2024). A wonderful excursion program. In 2 days we saw all the greatness of St. Petersburg, Tsarskoye Selo and much more. We would like to express our special gratitude to our guide Regina. Thanks to her, we managed to get everywhere, saw everything and had an unforgettable weekend
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September 16
We traveled from the Interlux PK on the route Petersburg - Karelia. A wonderful tour, a rich and interesting program. Special thanks to the team: the drivers, the guide and especially the accompanying Vladimir.
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October 5
If it occurs to you to go on a trip with this company, then get ready for a number of surprises, I'll probably start from the very beginning, I'm not a professional traveler, I bought the tour spontaneously, choosing an autumn trip to Italy ... the tour is cheap enough to travel to Europe, including visa support, but get ready for a variety of additional charges on the route,all of them can cost you a round sum.The bus for a week-long trip is disgusting, an old Mercedes, hard, the seats are poorly adjusted, if they are laid out in front, then you have very little space on your knees.Our tour was called Italian Switzerland, there are 3 night crossings!Comrades are tin! You just can't feel your arms or legs after a night out!Our first tour was in Prague, but oops, the bus broke down on the way there, we were 3 hours late for Prague! Accordingly, all the programs shifted and crumpled, we left Prague in the dead of night, we were in Switzerland in 9 hours, overnight transfer, not a single stop, in the morning we went to the toilet somewhere at the gas station, and then drove to the first Swiss city in which there was an excursion, Locarno and Lugano, two nice, but nothing special notable towns, except of course mountain ponors and 2 lakes with cool views and places for photos, here of course it must be said that thanks to the organizers of the tour we had to eat purely with a sense of beauty, since until the evening in Bergamo, and this is the place where we were taken for an overnight stay, neither breakfast nor lunch - not for nothing the company did not provide for money, I'll tell you more, upon arrival at the transit hotel, at 20.30, they did not offer us dinner either, but offered to go to the nearest store, only there was an autobahn between the hotel and the store, no one reached, they just did not have time, a 50-minute detour in one direction ... ate-ate they asked us to feed us at the restaurant, while they were trying to go to the store, the restaurant was already closing!The escort did not respond to our complaints and not only, somehow, like a snail, once and into the house.By the way, the transit hotel was not bad, clean, cozy, we slept, rested and life seemed to get better, and then breakfast ... the gathering was at 7 in the morning, we come, everyone is standing, and 10 people are eating in room 6 by 3, and the rest are waiting, the escort is sleeping, we almost figured it out.All this with nerves, discontent, fuss!Then there was Milan, of course everything was great, beautiful, and most importantly, the tour in Milan and Prague was led by pleasant, intelligent and historically literate guides, but the excursions in Switzerland were led by a lady who, to put it mildly, puzzled me with her statements!And so we go to Rimen, there is the end point of our route, it got hot outside, do you think the air conditioner is working on the bus? Not... so, some kind of weak fan, and then they turned on the TV, well, it's probably great for someone, so give out headphones to people who want to watch it!!!I didn't want to, but the interlux decided for me!Great!In general, I haven't arrived yet! But my impressions of the tour are negative, yes Prague, yes Italy, yes mountain peaks ... great, but if you are in constant tension, is this a vacation?! There will be a review about the rest at sea itself, as well as about the way back! I think people should know exactly what they are buying with their hard money!
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November 20
Yuri, many thanks to you, the most erudite, intelligent, correct, it was cool to spend the "Italian holidays" with you!!! Financial prosperity to you and INTERLUX in the coming year 🫶
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November 27
From the company and the organization of the tour (tour (excursion)I was in Kazan in November 2024) there were, I would say, strange feelings. The bus was at 3 (on a scale of 5): the view opened on the lime plaque on the windows of the bus, i.e. it did not work out to enjoy the views of the city, and the bus has long lived its own life. Tatiana, the accompanying group, tried her best, but it seemed that she herself saw this tour for the first time on a leaflet on the bus and read it with us. The whole tour was taken out by excellent guides (for 5 points)There are hotels along the entire route (it will do for the night).I would not apply to this travel agency anymore.
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July 3, 2023
I would like to express my gratitude for the tour to Spain on 21.06-2.07.2023! Starting from the registration in the office (many thanks to Vita for her help in choosing a place!), and then - accompanying Alina, guide Dmitry - all great fellows! Dmitry talked about the countries very interestingly all the way, even the crossings were interesting with him, there was a lot of attention to each tourist, all wishes were taken into account! The only thing I would like is not to make circles on the way, taking tourists from other cities, because of this, they arrived late everywhere and there was less free time in the cities, but in general, only positive emotions and a lot of impressions remained from the trip!!! Thank you very much!
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September 4
They don't keep their promises. They guarantee a tour, and then sorry, the tour will not take place.
Moreover, if you do not go on tour because of your fault, you must reimburse them for all the losses incurred. And if the tour didn't take place, because of their fault, then your losses are your problems.
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June 21
I would like to share my impressions of the trip with the company Interlux, but I have nothing to share. A bus tour with visa support, which was supposed to take place at the peak of the summer holiday season, has been canceled. Accordingly, no visa support was provided. Separately, I would like to note the "high qualification" of the managers of this company. I found out that the tour was canceled when I called myself to clarify some details of the trip. When asked why they did not call, the manager replied, "I do not know, I called everyone," such a veiled message "the company is well done, a client of a narrow mind." No even minimal apologies were offered. On the positive side, the money was returned immediately and without question. Although even here it was not without the jambs of the manager. It was only when I arrived at the office that I found out that copies of documents stored in the company are not enough to refund money to the card, you need my copy of the receipt. And this means that I came to the office in vain. As a result of interaction with this company, a lot of wasted time and the need to re-organize a vacation.
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4
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May 4
The best travel agency,
A bus tour to Italy will be remembered for a long time with vivid impressions
Many thanks to the organizers, escorts, guides
You are great fellows!
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March 27
Good day! I flew on the Singapore+Australia tour in March 2024 from St. Petersburg. Of course, I had previously looked at the information about the tour operator, and was prepared for some disadvantages. But the reality exceeded all expectations. The tour was planned abominably. There were five free days on the route. And since the hotels were located on the outskirts of cities (20 km or more from interesting places), the use of this free time caused significant problems. Alexandra's escort offered "additional excursions" on some of the days for an additional fee, disproportionate... or significantly more than that of local travel agencies, even with Russian-speaking guides. It should be noted that information about upcoming plans for the coming days had to be "begged" from her, although in personal communication she is a very friendly person.
Summary: I do not recommend contacting this tour operator for tour services. See alternative offers so that you don't regret it later.
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3
October 11
A serious travel company. The tour was perfectly conducted and organized. I recommend it to everyone.
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July 4, 2023
Hello! We have returned from a sea cruise trip and we want to thank you very much for organizing the tour. Everything is thought out to the smallest detail. You quickly answer questions when making a tour. A good cruise program. A comfortable bus, qualified drivers and our head Vladimir. Everything is very, very different. I will recommend your company to everyone. And we will travel with you. Prosperity to the company, and good health to all employees.
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December 30, 2023
Good afternoon, everyone...I want to write a review about the organization of the tour "Italian holidays ", bought in the Interlux from 22 to 29 December 2023.The main thing in this company is to take the money!They promised to get cheaper food from the supermarket for the road, in fact they stopped at gas stations, in car parks, where prices are crazy and they don't care about you!In Prague, they were forced to sit in a shopping center until 23.30 in the summery rain .wet, tortured people did not know where to put themselves...we were already kicked out into the street because it was closing....The bus sucks!They promised comfort!In fact, an antediluvian, narrow bus, where you can't turn around, you can't turn around, our folding tables were broken!!!!!!And is this a service?????The guide Marina is a nice girl, there are no questions for her...the drivers are rude and unfriendly..if you don't ask, everyone is dissatisfied, rude....The result!I am absolutely dissatisfied with the organization of the tour!!!!!!There is a lot, a lot of disregard for tourists, like, do what you want, go wherever you want in a foreign country...I'll meet you there.....
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November 6, 2023
We went with my wife on an excursion tour, which we purchased from the travel agency "Turgeniy", the carrier of which, as it turned out, was the company INTERLUX. Italian holidays Prague-Italy from Minsk (from October 13 to 22, 2023), where Vladimir was the escort. The work of the maintainer can be estimated at 1 point out of 10. I'll explain why:
1. It would be more correct and convenient if he created a chat with the whole group, where it was possible to discuss organizational and other issues, any information. And then if someone had questions, it was necessary to pull him out of the room, etc. 2. Since we were sitting at the end of the bus, he discussed some information with those who were sitting at the beginning of the bus, respectively, some information did not reach others.
3. Knowing that there are grocery stores with low prices abroad, he did not show at least the point where they are so that we could buy something.It is clear that he should not take someone to the store, although the part of the group that took an additional tour of the island of Venice, he led and showed where the store is located. And this IS ONLY AT THE END OF THE WHOLE TRIP. (back to the CHAT question).Knowing that a small number of people from our group did not take additional excursions, and walked by themselves. Do you have to look for a store yourself, in an unfamiliar city, where we are for the first time?? WE FOUND IT OURSELVES. Vladimir's answer followed: have you found it? Congratulations!(rudeness of the highest degree!). We told him that we were surprised by the prices in the store, since the stops were only at gas stations and it is clear that the prices there are very high. His answer to this is: am I forcing you to buy food at gas stations??? I have a question: according to this young man, people on the bus should go hungry for days?? Seriously???
4. In the morning, after spending the night, we get on the bus and see that our seats are wet and our neighbors too. (We were sitting in the last seats on the bus). Vladimir brought a blanket to lay on the chairs, but it could not be stretched into three places, unfortunately, we did not have enough, we had to sit on the package! Very convenient, isn't it? What do you think?
And when they started off and drove off, water was also pouring from the ceiling on their heads, by the collar, and on their feet. How do you like that??? And wet clothes, respectively. When we asked Vladimir how will you solve this problem?? He replied: What can I do? I did everything I could and brought a paper towel. So maybe it was necessary for Vladimir to sit in our seats and sit on a bag or a damp blanket and let it drip on his head! We paid for it, for a "comfortable" trip, right?? And the drivers changed like gloves, and accordingly no one bears any responsibility for the bus. And where the hand luggage are napkins, respectively, drivers know about this problem and do not take any measures.
5. And finally the last, final. Our whole group thought that your company's bus would take us and bring us to Minsk, but it was not there. At the Lithuanian border, we were told that they would transfer us to another bus that would take us home. Your company's bus pulled into the parking lot near the store and couldn't turn around for an HOUR because it turned the wrong way. The lost time is an hour. Then we had to move to another bus and move our suitcases. Another wasted hour. The most interesting thing is that you transfer people to a bus in which there are not enough seats for the whole group!!! Klaass. The rest, who did not have enough space, went by minibus. You transferred to a bus with an internal similarity of the Ikarus of the 90s- 100%. Narrow, smoky, smelly, you can't get through with bags. And again with dripping air conditioning on people and the seat. Do not put your hand luggage, since the opening is narrow, nothing fits. Regarding the safety of passengers, I am silent- the fastener where the seat belt is inserted is broken and the metal base sticks out.
Our wishes of the company: think over the nutrition of groups. If you make stops only at gas stations, give people more time and with a normal kitchen. Accordingly, then shorten the excursion program.
We were never taken to the shopping center. Although Vladimir said that we would take him. Again, he said where the shopping center is located, in another city in Poland. And drive yourself. Is it a problem to take a group of people by bus and give them free time?
In general. A good tour, but the impressions of the trip were spoiled by the carrier's provided vehicles and the incompetence of Vladimir's accompanying person.
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5
December 21, 2023
Oooh, this is our favorite travel company) Our vacation is their concern. Tours for every taste and budget. The company is international. The service is at the highest level. I recommend.
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November 1, 2023
We went with my husband on an excursion tour, which we purchased from the travel agency "Turgeniy", the carrier of which, as it turned out, was the company INTERLUX. Italian holidays Prague-Italy from Minsk (from October 13 to 22, 2023), where Vladimir was an escort. The work of the maintainer can be evaluated by 1 point out of 10. I'll explain why:
1. It would be more correct and convenient if he created a chat with the whole group, where it was possible to discuss organizational and other issues, any information. And then if someone had questions, it was necessary to pull him out of the room, etc. 2. Since we were sitting at the end of the bus, he discussed some information with those who were sitting at the beginning of the bus, respectively, some information did not reach others.
3. Knowing that there are grocery stores with low prices abroad, he did not show at least the point where they are so that we could buy something.It is clear that he should not take someone to the store, at least the part of the group that took an additional tour of the island of Venice, he led and showed where the store is located. And this IS ONLY AT THE END OF THE WHOLE TRIP. (back to the CHAT question).Knowing that a small number of people from our group did not take additional excursions, and walked by themselves. Do you have to look for a store yourself, in an unfamiliar city, where we are for the first time?? WE FOUND IT OURSELVES. Vladimir's answer followed: have you found it? Congratulations!(rudeness of the highest degree!). We told him that we were surprised by the prices in the store, since the stops were only at gas stations and it is clear that the prices there are very high. His answer to this is: am I forcing you to buy food at gas stations??? I have a question: according to this young man, people on the bus should go hungry for days?? Seriously??? Is he joking or is he serious? Stops at gas stations for 20 minutes (the queue to the toilet takes 10 minutes, you don't have time to see what's there normally, there is no choice of products, prices are high! ) and he says not to buy and not to eat yet?!!!
Revise the tour program and stops, give people more time for the toilet, a snack and stops at those gas stations where there are hot and cold dishes, where there is a choice (there were as many as 2 stops for the whole tour). Or shorten the excursion program and take people to the nearest cafe on the way to the highway.
4. In the morning, after spending the night, we get on the bus and see that our seats are wet and our neighbors too. (We were sitting in the last seats on the bus). Vladimir brought a blanket to lay on the chairs, but it could not be stretched into three places, unfortunately, we did not have enough, we had to sit on the package! Very convenient, isn't it? What do you think?
And when they started off and drove off, water was also pouring from the ceiling on their heads, by the collar, and on their feet. How do you like that??? And wet clothes, respectively (I will attach the video, do not hesitate). When we asked Vladimir how will you solve this problem?? He replied: What can I do? I did everything I could and brought a paper towel. So maybe it was necessary for Vladimir to sit in our seats and sit on a bag or a damp blanket and let it drip on his head! We paid for it, for a "comfortable" trip, right?? And the drivers changed like gloves, and accordingly no one bears any responsibility for the bus. And where the hand luggage are napkins, respectively, drivers know about this problem and do not take any measures.
5. And finally the last, final. Our whole group thought that your company's bus would take us and bring us to Minsk, but it was not there. At the Lithuanian border, we were told that they would transfer us to another bus that would take us home. Your company's bus pulled into the parking lot near the store and couldn't turn around for an HOUR because it turned the wrong way. The lost time is an hour. Then we had to move to another bus and move our suitcases. Another wasted hour. The most interesting thing is that you transfer people to a bus in which there are not enough seats for the whole group!!! Klaass. The rest, who did not have enough space, went by minibus. You transferred to a bus with an internal similarity of the Ikarus of the 90s- 100%. Narrow, smoky, smelly, you can't get through with bags. And again with dripping air conditioning on people and the seat. Do not put your hand luggage, since the opening is narrow, nothing fits. I am silent about the safety of passengers - the fastener where the seat belt is inserted is broken and the metal base sticks out. And since it was raining and the sole was wet, the foot slipped and I ran into this protruding element. What do you think I thought about your company and recreation organization at that moment??? I won't talk. And so I think it's clear.
Our wishes of the company: think over the nutrition of groups. If you make stops only at gas stations, give people more time and with a normal kitchen. Accordingly, then shorten the excursion program.
We were never taken to the shopping center. Although Vladimir said that we would take him. Again, he said where the shopping center is located, in another city in Poland. And drive yourself. Is it a problem to take a group of people by bus and give them free time?
In general. A good tour, but the impressions of the trip were spoiled by the carrier's provided vehicles and the incompetence of Vladimir's accompanying person.
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August 29, 2022
Hello. I want to express my gratitude for a very sensitive, professionally thought-out selection of holidays - A tour to St. Petersburg with Karelia sm25.08 to 08/29/2022, Special thanks to the booking manager, secondly the price is quality
As always, it suited me.A lot of beautiful photos, Vladimir is a good leader.No matter who wrote in the comments, but I always like everything about this travel agency.Thanks to all the staff, health and all the best.I hope to see you soon
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July 30, 2023
We went to Finland with this company in 2019, we really liked everything. We decided to go to the Neapolitan Riviera this year and regretted it.
Firstly, when they started to find out which hotel, they said that according to the fortune system and they do not know which one will come across and this is a lie. They know everything perfectly well, because they have one BNS Hotel Francisco in this region. If you read the reviews about him in advance, you won't go in your life. They were brought to some kind of "Darkness" 65 km from Naples, where there is not a single normal supermarket, no store, no cafe, in a word, nothing but the sea. The maintainer is only aimed at collecting money for everything that is possible. The program is not well thought out, because of this, the time for some excursions is not distributed in favor of tourists. You can write a lot and for a long time. We arrived "battered" and hungry. Who can say that they were in Italy and there was no place to eat normally, they probably won't believe.
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November 1, 2022
Good afternoon!!! I would like to express my deep gratitude to Interlux and everyone who gave us a lot of positive emotions on our trip to St. Petersburg. We returned yesterday from the "Peter of the weekend" with a friend, and we are just delighted with the trip itself and just a great driver and accompanying Dmitry! Very nice, helpful guys. Thank you!!!!!
The service, the rooms, the excursions, just great!!!! In general, we fell in love with you))) and now all subsequent trips are with you only.
Two Olges, seats 23,24💕
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June 4, 2023
Tour to Italy from 18.05-29.05
I would like to thank the operator Alina for the detailed advice on the tour. I had to be a little nervous when opening a visa, everything happened at the last moment, and of course the visa cost more than I expected. Special thanks to Tatiana, our escort. She advised on any issues, the correct presentation of information, interesting excursions. We lived at the Costazzurra hotel, the first coastline, the beach across the street, near a supermarket. The rooms are small, from the word at all. I would like to have glasses and a kettle in the room. The breakfasts are excellent, everything is delicious and varied.(please note that the hotel is 3* and the tour is budget. The hotel staff is very attentive to tourists. The excursions are all interesting. In general, I recommend the tour.
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August 3, 2023
The Sicily-Calabria vacation was not destined to happen. An air tour with departure from Riga was scheduled for July 2023. And now, while in Riga, they inform us that we will not fly to Sicily (fire at the airport) choose either a refund or a bus tour. Bus Tour, Carl!!! There was no support and participation in the life of tourists from the agency. If you want to fly somewhere, think for yourself and pay extra for the selected tour. To offer other alternative options, to offer an improved hotel or to compensate for the transfer - no, this agency does not know about it. The Interlux travel agency does not know about customer orientation and care for tourists. I do not recommend it.
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July 21, 2023
Accompanying Yuri (I don't know his last name) was not timely, is it really difficult to be 5-10 minutes in advance? As you know, the company offers to buy seats on the bus, and then the fun began. When the bus arrived, everyone "rushed", as it happens with our people. Having occupied certain places, people had to change seats, including us, since there is no information about the purchased places from others, was it really so difficult to at least make notes on the ground, or to arrive in advance to the accompanying person and organize everyone. The bus was 2 storeys high, but seats were bought as for the usual, for example, those who had 1-2 seats behind the driver, they sat in the first seats on the second floor, although they also have seats on the first floor behind the driver, but they are not comfortable there. It was fun, the trip started… There were sanitary stops throughout the route, because the toilet did not work on the bus, and the bus itself was terrible. 15-20 minutes were allocated for 70 people, taking into account the fact that several buses could pack at these sanitary stops and the queues were huge, and there was only one san in the territory of the Russian Federation.There was a node at the stops. Many had to run "into the bushes" at night, because the company has a timing. Upon arrival in St. Petersburg, there was breakfast for an additional fee.of course, everything was great and delicious here! On the first day (and all subsequent ones), everything was as fast as possible according to the program, we ran-looked-listened to the guide-let's go. They were brought to St. Isaac's Cathedral, allocated a certain time, and sent for self-examination. According to the allocated time, it was physically impossible to visit the monument museum of the cathedral and the colonnade, I had to choose one thing. For the organization of dinners for an additional fee.for the fee, everything was as poorly organized as possible by the maintainer, an incident occurred the first time, it would seem that next time it would be better to follow up, but the next time the situation is similar and even worse. But the most unpleasant moment was after the check-out from the hotel. We were told several times the day before that we would gather near the bus at 10:45 and leave for Tsarskoye Selo at 11:00. The whole bus was waiting for Yuri's escort, who appeared only at 11:40, and at the same time said that everything was timed! Seriously!!! As everything went wrong from the first moment, that's how it ended. We are disappointed, because many points might not have been in terms of organization.
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March 28, 2022
We traveled with this travel agency several times. The combination of price and quality attracts. We went to the Netherlands for the first time. I liked everything very much. We were pleased with the hotels in all the cities where we stayed. And it is also the company that will offer you the most excursions. We are interested in seeing and learning as much as possible. That's why we're with Interlux! Of course, a lot depends on the accompanying guide. We were probably lucky. They were competent and responsible on all trips. I never write reviews, but then negative reviews about a good company just caught my eye. The buses, by the way, were also great. Recently, we traveled to St. Petersburg - Karelia in a very comfortable 2019 Chinese.
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September 22, 2022
We went with Interlux to Georgia on 08/24/28/2022. We were very worried, the road is long, everything happens. Contrary to my fears, it went very well. The bus was traveling, nothing broke, the backs reclined, the seats moved away, the footrest was adjusted, the air conditioner was working, and on the way back even the stove was tested. There were enough sanitary stops and stops to eat. The drivers are very good. Dmitry, the escort, considered us like chickens, no one was forgotten anywhere. He repeated important information several times, always in a timely manner and to the point, so if you listen to something for the first time, he will remind / clarify twice more and answer additional questions. And shops / shopping centers, and toilets where and how, and what will be for breakfast - we always knew, and how much time we were standing, and the money was changed faster in Mtskheta, and we went to dyutik on rosgranitsa. He is very patient and calm. The only thing I wish is that it's better to talk about previous tourists, tired, nervous, unable to cope with emotions, no matter how annoying and so on those tourists turned out to be. This is professional ethics. In all other respects, there are no complaints and complaints, thanks to the Belarusian bus, drivers and Dmitry. The Georgian bus that was already taking us to the sea was worse, there was somehow less space, the airflow was poorly regulated in many places (power and direction), there were no footrests, well. Unfortunately, Georgian guides do not work with headsets - at least those that we had. They were knowledgeable and literate, and answered questions, but I had to follow them in order to at least hear something. I'm a couple of steps behind and that's it. The main group of tourists was not expected - 5-10 people came, they are already telling. But you want to admire the architecture during the tour, and it's inconvenient to walk in a crowd. If there is no microphone system in everyone's ear (as in Europe, and money for the purchase would be taken from tourists, even if they earned a penny), then at least you need to speak into the microphone yourself, and even it is necessary to save your own vocal cords. Katerina, who provided us with information and excursion support at sea, only filled her price (she constantly said how she works seven days a week, how difficult it is for her to talk, repeatedly behaved with guest tourists as with schoolboys and sometimes frankly tactless; people's attention can and should be attracted, but there are different ways to do this. and some questions can be answered more correctly). Accommodation in a guest house in Kobuleti. Quite neatly, the renovation was done recently, laminate flooring, tiles in the bathroom, normal furniture, a balcony and a view of the mountains; BUT the front door to the room is translucent (through it you can see whether a person is dressed or not, the light from /into the corridor improves the quality of what you saw, in some rooms there was a curtain on the door, but not in all), a cracked mirror in the bathroom, there is no chair in the room, refrigerators did not work everywhere (and others also stank), some water drained poorly into the drain (the system sitting on the toilet can take a shower, and wash the toilet, and the floor, which in itself is inconvenient and maintaining dryness on the floor it does not contribute in any way, and this is with their high humidity, and if the water does not come off well, then it is generally terrible). The translucent door killed the most. The shared kitchen is not designed for mass cooking, one stove, one sink (also the drain does not work well), a darkish damp room and smells of gas (the owner said it was damp, well, damp is so damp). It feels like there was a minimum of preparation for the residents to move in. In general, a very beautiful country, interesting history, architecture, nature, warm sea, but the service wants to be much better (both when staying, and building infrastructure, and in catering establishments). I wish Interlux to work and work competently, including with negative reviews, there is nothing terrible in them and not everything (though much) depends on you. Only good reviews cannot be, this is alarming, but for you these are hints where and what needs to be improved.
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June 19, 2023
The St. Petersburg-Karelia tour on June 15, 2023 was a DISGUSTING TRIP thanks to the TROUGH, and you can't call this bus in any other way, after reaching the border of Russia, the air conditioner died, people suffocated for a day in Dushilov, the bus started from 2 or 3 gears, rattled, rattled, and fortunately the wheels did not fall off on the move, the score is -1 , never in I will never contact INTERLUX again
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July 18, 2022
A great company, I've been traveling with them since 2018.I have just returned from St. Petersburg, everything is at an excellent level as always!!!Many thanks to Vladimir, he was an escort on the trip.The hotel, accommodation, and food are also very good.
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August 15, 2022
We went on a tour to Georgia from 07/28/2012 to 08/12/2022, where 10 days at sea were announced. A terrible travel agency. The attitude towards tourists is negligent. As soon as you pay them the money, you can forget about the rest and so on. The bus is a wreck, nothing works, creaks, growls like a trough. The air conditioner was not working. Springs protruded from the seats. People tore their shorts. The ceiling in the bus, namely the cracks, were sealed with rags safely sticking out. Who was sitting at the end of the bus, fried like hell in a frying pan, a hundred seat backs were torn off. While we were driving, we stopped periodically, because something was falling off. And the tour declared the bus as comfortable.
The attendant only went around with a bag and collected money, constantly reminding "don't forget money. Don't forget the money." They arrived at transit hotels at 4 a.m., left at 7 a.m., arrived at the sea at 12 a.m., those who went to Batumi arrived at 24.45 a.m. We left the sea at 6.30 am. The tour company does not know what a day is. A total of 8 days. And we paid for it in 10 days. The director was rude to us. We called her, she was rude to us and said that if you don't like it, then you will have not minus 2 days, but minus three days. We did not have the declared free time in the cities. Also, this organization likes to forget tourists very much. On the way back, we forgot one driver, then returned when people on the bus started shouting that one driver had not yet come to the bus, because we saw him in the queue to the toilet. On the way back, we all poisoned ourselves in a cafe, by the way, where Interlux writes about stops at good cafes for hot meals. It was bad for everyone, they stopped every 40 minutes. The escort said that stop running, be patient, because we will not get there, and on August 15 he needs to go back to Georgia. That is, complete negligence. This is the most disgusting travel agency that can be found at all.
By the way, a driver was removed from us at the border, who turned out to be not an exit driver. He said that the interlux knows that it is not a field trip. Total-7 hours of downtime in a Russian hole, in 30 degree heat, without toilets and water. The attendant only deceived us and said, "Ladies and gentlemen, we need to wait 40 minutes, another 40 minutes, oh hour, oh three." But when the whole bus bumped into him, he admitted that he had to wait for 7 hours until the driver arrived from Minsk. By the way, this is the negligence of the travel agency.
If you want to spoil your vacation, then welcome to the Interlux.
PS. they delete negative reviews on Instagram. And also on the Internet, where they cannot delete the review, then you can read about them what other tourists write. Most of the good reviews are written by the travel agency itself. Think about it.
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July 18, 2022
Thanks to the company for the clear, competent organization of the weekend tour to Moscow. Many thanks to the accompanying group Tatiana. The man is in his place. We received a lot of positive emotions and a great mood. Good luck and prosperity to the company, grateful and satisfied customers.
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July 30, 2023
A terrible tour to St. Petersburg. July 21 - July 23. The bus is delayed by 4 hours. Guided tours in accelerated mode. Not even running, but flying. The travel agents communicated unskilfully and rudely. The trip was ruined, from the first day. The worst agency we've come across. I do not recommend it
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August 2, 2022
Good afternoon. I want to share my impressions of the trip Minsk-St. Petersburg-Minsk 29.07-01.08. Emotions are overwhelming, it's a pity that only negative ones. It all started when boarding the bus in Minsk. Let's start with the fact that we were traveling in a group of 20+ people, tickets were purchased 2.5 months in advance and initially agreed that we would not have tickets for the last row of seats on the bus, we received consent, and this was confirmed on the eve of departure for the tour. And when we land, it turns out that the last row is just waiting for us! Out of 5 places, 4 of ours, out of the kindness of their hearts, they left 5 free. Let me explain, these seats do not move in any direction, and on the road we had to spend at least 14 hours in one direction only. Okay, let's move on. Regarding the bus, it is 2-storey, +/- 70 people, there are no empty seats. Up to this point, it turns out that I did not imagine a comfortable bus as it really is, so, in this comfortable bus there is no Wi-Fi, no toilet, and 5 sockets to the second floor, I do not know about the first floor. One seat did not fold out at all, only the back fell on its side, the other, in principle, did not fold back, only in the unfolded state. Next, the air conditioner, if it is turned on, then it is stuffy on the ground floor, and on the second floor there is a solid draft, and yes, condensate from the air conditioner drips onto the seat, at some point, it just got wet, but then they won't just throw you, but offer to put a pillow, a low bow to the driver. Next, let's move on to the escort, dear Anna, I sincerely hope that this was your first and last trip as an accompanying group, because your behavior and attitude towards the group simply does not fit into any framework. Sanitary stops in 4-5 hours, since drivers have limited time, we were constantly reminded about the "washer", then why put 70 people in? It is quite logical that when stopping at a gas station, even if there are 3 booths (and there was one somewhere), so many people will not be able to escape in 10 minutes, it takes a lot of time. Let's move on to the guide, a wonderful (sarcasm) woman with an orange umbrella, who has conducted more than one tour and more than one year, who first encountered the Navy holiday (which takes place every year), but this year everything turned out not to be as usual, everything was blocked, not as usual, and in general we got into a fairy tale, full of miracles. So we drove several laps through the same places in search of a stop, saw traffic lights from all angles, there was no time left at all, since at 1.30 the bridges began to be built, at 01.27 the bus stopped and we ran to look, there were naturally a lot of people on the embankment, we ran where to look, what look, nothing is clear, somewhere in the distance they saw how the bridge had already begun to divorce. Okay, we watch for a couple of minutes and run back to the bus, it turns out that we are watching the rest of the bridges from the bus. So we didn't see them either. We paid 10€ per person for the tour! But after visiting St. Petersburg, not really seeing the bridges, it's just something indescribable. Then it turns out that there are not enough people on the bus, not everyone managed to return, we tell Anna about this, to which we are told that we cannot wait for anyone, since the bus is in the wrong place. How is it? To leave people without communication in a foreign city, in a foreign country? I can't believe it. It was made clear to us that neither the guide, nor the drivers, nor the accompanying person cares about people who did not have time, that's the problem. It is unclear what the money was paid for, they looked at the dug-up roads and traffic police crews. There was no question of apologies, Anna laughed only in our face, the person does not understand at all why she was present with us, no responsibility. I would just call her a cashier, since all she did was collect the money. Okay, of course, there was a plus in this trip, the driver agreed to open the bus door for us at his own time, when according to his schedule he had to rest, and thanks for that.
In general, St. Petersburg is a magical city, you definitely need to go there! Just people, do not repeat our mistakes, do not use the services of this office, avoid Interlux! There are many other worthy travel companies!
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August 22, 2022
We intended to purchase a tour to Greece. We called the office for 3 days to clarify the details and logistics. Answer: the only specialist in Greece is very busy at the moment, they will call you back. Naturally, no feedback was given. On the third day, I called 5! once, girlfriend 3 times - the only specialist in Greece is very busy. We decided to come to the office to find out and talk. We think there are probably a lot of tourists, they can't cope, they don't call back. We're coming. Nobody! There are no tourists, but these are sitting in the nose picking!
"Yeah, I didn't call back, hee hee haha." That's how they work)
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August 19, 2022
There is not enough information on the tour, information is not fully developed, for tourists, the designation of the guide is poorly developed, many umbrellas are the same, preferably some kind of symbol from the tour, for example, a gel ball from interlux or a flag
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November 19, 2022
There are interesting tours at reasonable prices. Suitable for those who have only one weekend at their disposal
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January 7, 2020
I liked. Not far from the metro, there are many different tour companies, tour companies have visa support, insurance registration. Interlux offers many different tours: bus, air, sea cruises. The only thing is that there are few flights from Minsk
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November 28, 2019
I have been trying to travel with the company Interlux for the second year. They turn out to be different. It all depends on the maintainer and those who form the groups. On the last trip to Greece in September 2019, for some reason, 70-year-old women were settled with 50-year-olds. Then everything changed and was determined by themselves. Employees of the company need to be smart in this direction. In response, you hear that they are not an interest club. Then, in early November, I registered for a trip to Krakow on December 20. At first, they made me happy with their neighbor, and then they just stopped calling. That is, the service culture leaves much to be desired. Therefore, the score is 1. And I'm not going to change it. I would like to get through to the director of the company.
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January 11, 2020
I have been using the company's services for many years. It should be noted that they are growing qualitatively. Buses have been updated, guides on individual tours are of the "luxury" class. Tours try to be original and interesting.
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January 21, 2020
The first and last time we tried to go with this company. The escort is a very rude lady. It does not seat people according to the seating arrangement that the travel agency transmits. Buses do not correspond to the class. It is not possible to sit comfortably, the legs do not fit, although the husband is 170 cm tall. and quite thin. I had to keep my feet in the aisle. Moreover, such uncomfortable seats were only on the last 4 rows. Despite the fact that some of the seats were occupied one at a time and could easily accommodate two of our seats, the attendant ignored our offer. There were 2 people in the 5 back seats, and the request to transfer one of us there was not heard. As a result, I had to abandon the trip and go back at the border.
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July 17, 2020
I went on an excursion Tour to Italy with them. The price attracted me. What did you really dislike? We were traveling through Lithuania. It's a huge hook. Second. A double-decker, old Latvian bus. What was good? Transit hotels.
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