I got there during the repair, so I got a little lost, but the staff was very helpful and told me where to find the cash register. The woman at the checkout is very friendly and when she found out that I was passing through from another city, she told me in detail how to get to the dining room (where the food is delicious), where the nearest store is and invited me to visit the hotel, which is located on the second floor. The room is warm and there are working outlets, but the upholstery on the chairs wants the best.
There is a train station! There are places inside the station to wait for your next transport. The men's toilet is good, renovated, there is soap, warm water and cleanliness! The waiting seats want to be replaced already, but they are still quite suitable. The staff hasn't seen it yet, there seems to be a cafe, but it's unclear where it is. There are no queues, parking is available. I would like to note that it is very clean, both on the territory and inside
Terrible service, it doesn't come from the word at all. Let's start with a few points.
1. When I bought the ticket, I saw such information that 100% flights, without any cancellations, even if there is no bus or even if you are the only customer. They also told me on the line that we have no cancellations, so the price is higher, the quality guarantee is not good! In the end, I decided to take it, because I definitely needed to leave because the plane was in Novosibirsk at the right time. As a result, they write on WhatsApp the day before the flight that your flight has been canceled. I'm calling and starting to figure it out, and they have all the questions and complaints about the carrier, here they are your guarantees!!! You can buy tickets with transfers to Barnaul, then from Barnaul to another one for tomorrow, but it will cost almost twice as much, no one will cover all these costs. In the end, I decided to take another flight, but they warned me that I would arrive in Novosibirsk not at 6 but at 7. No one knows how it will be there. As they sell tickets and do not put the time on the tickets themselves, where 6 o'clock arrival is written in black and white, I decided to take the risk because there was no way out. As a result, I sat down and inside they already say arrival from 6 to 8. I'm shocked, and I don't understand what kind of nonsense is going on, then until 6-7 and at the time of boarding it was from 6 to 8. As a result, we arrived with grief at 7 o'clock and I was late for the flight, who will reimburse you, so I'm puzzled by this question.
2. You will not receive the promised comfort for a higher price than at another train station. There is no promised WiFi, supposedly there are others, but this one is not, I'm sure that there are none on the others either, because they are stars, there should be no charging either, go up to the driver and charge him from the cigarette lighter, only the charge does not go from there, I stood on the wire for 30 minutes mine was 14 percent and stayed that way.
3. The buses are old, the windows are dirty, they don't give anything at the entrance, in short, such a "great service" is 13,500 tenge down the drain. It would have been better to take it for 8,100 tons at another train station, I'm sure it would have been better even there.