I ordered a ready-made set of headlights in May. The headlights did not fit due to an inaccurate description of the position on the website. I didn't get a refund.
The store managers motivated the lack of a refund by the fact that their dealer, who deals with headlights, has disappeared somewhere and they cannot contact him. To my objections that, as a customer of this online store, I am not really interested in their internal structure and problems, I was informed that they are just a bulletin board.
We managed to get the money back in parts after three months, calling the dealer of this store every day.
It was explained that as a bulletin board, this "store" does not bear any responsibility for the product that is for sale.