The department itself is average. It was closed for repairs this summer, but nothing has changed after the opening. I would like a new normal chair for blood collection, as there are in other departments. In general, I have been visiting this department for 5 years, there is not much choice, I have encountered such unpleasant moments during this time:
1. I came with the tests prescribed by the doctor, handing over the list. The administrator has generated an incorrect order, the analysis is not the right one. After a long showdown, only a discount was provided for the necessary analysis, although logically they should have redone it for free.
2. For some reason, they don't always give me a coupon for coffee, although they give it to other people. Perhaps now I will ask about the coupon.
3. Not all nurses know how to draw blood from a vein! I once sat in line for 40 minutes, although there was one person in front of me, and another was in the office. Once in the office, everything became clear, the nurse wanted to take blood FROM the BRUSH. I couldn't get into a vein like everyone else, I pricked all my hands, but I didn't give you a brush! It is worth noting that there were no problems with other nurses, everything was neat. I really like one nurse there, polite, short, I got to her more than once for various tests, she always does everything carefully, is interested in how she feels.
4. Children are out of turn. Everyone is rushing to work in the morning, the order must be observed. Make a separate office for children with a separate employee, let them go there without queues.
5. If a patient comes and informs you that the insurance company has sent a letter, but you do not find it, please perform an analysis, contact the representatives yourself, without driving the client back and forth, forcing the queue to stand again. It's worth revisiting this point. In medical centers, fortunately, in such cases they were accepted, giving the opportunity to contact the insurance company for a new letter at least after admission.
In general, you can visit, but carefully. It is worth comparing prices with other networks if you pay yourself. I have already come across that the prices here are much higher.
I want to thank the medical staff in Minsk, 7 Kizhevatov str., for their excellent work, they are very smart. Very carefully and carefully we took blood from the child (although it is very difficult to get it from him). Thank you!
Good afternoon!
I would like to express my gratitude to the Invitro staff at Kizhevatov 7 k2.
This is not the first time I have been tested here. Always friendly and kind attitude, high level of service. Cleanliness and order.
I would also like to mention the golden hands of nurse Elena, now I am not afraid to donate blood.
And, of course, thanks for the coffee as a gift)