Dear Administration
I have visited your institution several times and each time I come across the fact that the waiting time is 50 minutes. Although I understand that there are circumstances that affect the duration of cooking, such a long period of time is unacceptable to me. Because of this, I am increasingly forced to refuse to buy your products, despite the fact that I like them.
It upsets me that this situation repeats itself every time I visit, and I cannot plan my visit to your institution, given the long waiting time. This greatly reduces my desire to contact you again, and, unfortunately, I have to look for alternatives.
I ask you to pay attention to the problem with long waits and take measures to improve the efficiency of service. I hope that you will be able to improve the service in order to regain the loyalty of regular customers.
There used to be a good shawarma. Over time, the quality has become worse. Customers take it out of habit, but I tried it myself, and I talked to regular customers, the quality became worse. Take a note. Moreover, the competition is not dormant
I don't really want to wait for an order for 40 minutes.
An ordinary eatery near the road, where people want to quickly run in and have a snack, and not stand for half a day waiting for a simple shawarma.
The reviews in Google maps are quite justified. Everyone gives 1 star and quite rightly so