Jardin
10 reviews
September 30
I DO NOT RECOMMEND ANYONE TO CONTACT THIS AGENCY! I contacted Sergey's manager in the Viber group with a request to see tours on certain dates. He refused in a rude way, writing a bunch of insults. I explained that there was no time to come to the agency, I wanted to first see what the agency offered and if an option was suitable, then come and pay. As a result, he wrote me a bunch of insults. He sent me to others. Of course, there is no desire to contact this agency anymore. It's just not conceivable to communicate with customers like that!Of course, I turned to another adequate agency, where they immediately threw off the options and picked up a ticket! And to you, dear SERGEY, I wish you to continue to wipe your pants in the office and lazily wait for customers to come to you, to see your options. THE 21st CENTURY is IN THE YARD and now the one who knows how to find an approach to customers and wants to earn money earns. And you sit on the floor straight ahead. DON'T FORGET THAT THE CUSTOMER IS ALWAYS RIGHT, NOT YOU.It's the client who feeds you, not you. The competition in your niche is huge. It's very stupid to sit and wait for someone to come to you when other agencies will be happy to pick up a tour, drop offers, and call you themselves. That's how you want to pay. And with such a "customer-oriented" approach as yours, you will not last long in the market. good luck to you
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December 4
We want to express our gratitude to Sergey! For the attention throughout the rest, courtesy to customers and the selection of a good hotel (price quality).
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February 10
I thank the travel agency for the chosen vacation! We planned one hotel, but oriented to another, which turned out to be cheaper and better, we were very satisfied! We honestly told all the cons and pros and we made the right choice. We were instructed in detail before the trip. thank you!!!
See original · Русский
November 28, 2023
I would like to thank the Jardln agency, especially Sergey, for choosing a tour and a wonderful vacation in Egypt. For patience when choosing our tour, for loyalty, attention. It was the first time we went from the jardin agency, and we were satisfied. Everything is honest, transparent and prompt. Next time we will choose you again. Sergey has great respect.
See original · Русский
1
April 20, 2023
Thank you for your help in choosing a hotel. We chose for a long time, doubted. We have selected a good hotel for our budget, with a convenient location. Great support on all issues, thanks again!
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1
October 21, 2022
I sincerely do not recommend this travel agency! When asked in the Viber group about specific hotels, I was accused by the whole group of a "dishonest" tourist who is looking for cheaper agencies! Communication and individual approach expect much to be desired.
And judging by the reviews, communication and customer orientation are your problem.
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3
1
November 27, 2022
We flew from this travel agency several times, we were satisfied, they tell us everything in detail about the hotels, the prices are adequate!
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1
February 9, 2022
They threw me into the block, because it seemed to them that I was choosing between sentences for a long time.Well, I'm sorry!I'm not buying a train ticket!And even if it takes a long time , then by default , whoever enters your door immediately owes you something .It is not clear, although I, as a client, was interested in their burning offer, but I will not go to the office specifically for the relevance of the information.On principle .I will overpay, but I will appeal to those who do not behave so unceremoniously with customers.Especially in our time!
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6
September 29, 2021
I agree with Natalia P. Apparently, this practice is the norm in this agency, I was also blocked in the group after the only question I asked about the cost of the hotel, which, apparently, it is not profitable for them to sell) another explanation for what I cannot find in the block)))
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6
August 28, 2021
I asked if the flight and non-flight insurance were included in the price of the tour and I was immediately removed from the group🙈
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7