Jelsomino
Business hours
24 hours
Directions
Business House Alma-Ata
224 m
Similar places nearby
165 reviews
November 27, 2024
I liked the hotel, very friendly staff, the rooms are cozy, the bathrooms are clean, the location of the hotel is convenient, there is Parking, I recommend) we really liked this hotel.
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July 6, 2024
The impressions are unpleasant.
At the moment we arrived, the hotel lobby was very pleasant, clean and well maintained. That's all.
The room was dirty and cold, the heating was not working and the window to the street was not closed. The administrator refused to help. In the shower, broken plumbing and a strange layout in which to open the door to the shower room is a whole quest. Hot water appeared 10 minutes after turning on the shower. There was no kettle in the room (although it is indicated on the booking), the administrator refused to do the wrong thing, said the wrong room category. As well as the second blanket, despite the wild cold.
Then it's more fun, the refund was a whole quest, accompanied by excuses, then there is no money, then there is no accountant, then wait until the evening, then a week.
Admin responsiveness is minus 10
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February 12
Excellent staff. It's a beautiful hotel. Astana is windy and cold, and because of the high ceilings, I had to ask for a heater. When booking, the standard room includes both slippers and a bathrobe, but in fact they said no. It's a pity that everything was included in 2021. The breakfast is poor but homemade.
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