Chat support and phone calls are not answered, the Internet is down. Why did they come up with chats and phones is already a question. The support is not competent in simple matters, they pretend to know nothing about Jacob. I've been waiting for 40 minutes and support hasn't responded anywhere. About the fact that they are not competent, I got through about 15 times and they did not help with the question!!!!!
The call center cannot be reached, and there is no response in the chats.
The Internet is provided via a wire with the required 100 Mbps, and after a hundred 4 mbps it is still 5g. Often at night the Internet just turns off for an hour or even more until the morning.
We have been using their TV for two years now, there are no complaints yet, in case of failures, everything is solved promptly. The broadcast quality is very good, all family members have favorite channels. And most importantly, there is a huge selection of such channels for children, both Kazakh and foreign. Thank them for that
The company is not working well, there is no signal all the time, they lie when contacting, while they get through a lot of nerves, but if the day is delayed, the fees are immediately turned off,
The Internet barely works!!! What are we paying you for!?!? In general, I do not advise you to connect to kaynar!!! WiFi is constantly disappearing!!! And there is no television from kainar at all - the picture constantly disappears and jumps. We pay you this kind of money, we could have already set everything up and done it humanly. In general, kainar has nothing to talk about.
I connected the Internet with a tariff of 100 Mbps, in fact the speed is constantly from 25 to 50, and then 50 is rarely very much, on average 3-4 times less than the stated one. There is nowhere to leave reviews on the site, there is no one to turn to. The service is as customer-oriented as possible, the quality of services is at the level of an abandoned village.
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Николай Л.
Level 4 Local Expert
October 15, 2024
The best provider in the city. Everything works fine, I recommend it