Best restaurant in Svetlogorsk, me and my girlfriend were happy to find a place that had Sushi and Pizza, because she wanted pizza and I wanted Sushi. The food exceeded our expectations, we did not think that the food there would be so good. If I visit again this city I will for sure come back first more pizza and sushis.
On December 24, at 17.45, I ordered delivery for 20.00-20.15. They called me back and said they wouldn't be able to deliver by that time, but only in 2.5 hours.... I'm doing well with mathematics (unlike the capybara employees) and I understand that this is the same time for which I placed the order, so I agreed (but the sediment is not pleasant because the person who accepts the order must be able to navigate through time and once again not show the client how poorly their work is organized). As a result, the order did not arrive at the appointed time, after waiting until 21.00, I called to clarify about the order, which I was told was ready and waiting for me for a long time, it turns out that I have a pickup..... after the dialogue and my indignation, the administrator nevertheless found out that I had a delivery order and that they had confused everything, that they had some kind of malfunction.... She offered to deliver everything to me within half an hour and give me a promo code.... Naturally, I refused these rolls, I didn't want to eat them after 3.5 hours of waiting and with such an attitude towards the client! This is not the first situation with the postponement of the delivery time, they will not report the rolls, then they deliver, they constantly call and postpone the time when ordering (then remove the option to order by time in the application or if the time is busy, remove it from the suggested ones). I want to note that we always place large orders for at least 70 rubles, this is not an order for 15-20 rubles, which is small and not noticeable.... It is not pleasant that the service is terrible, there is no good organization of the institution. Sushi has also recently become an incomprehensible shape, the thickness of the rolls is generally amazing. Why are they all different? There can be from 1 cm to 5 cm in one set!!!! How's that???? Buy a regular ruler and cut the same ones if you don't have special tools and there are problems with your eyesight..... If you don't take action, you will soon lose all customers.
Awesome rolls, a lot of fish, as well as other ingredients, took Philadelphia Yin Yang and salmon-shrimp Tartare, large in size. Definitely worth a try! I placed the order online, everything was ready on time. Cute branded packaging)
The administrator should be kicked out today. The cook and the kitchen cook deliciously, but due to the lack of organization, they cannot cope with the number of orders and as a result, sushi is waiting for customers. Delivery is lame, delivery on time is generally the finish line.(they call you and tell you to wait 2.5 hours for sushi (apparently they're taking you from Minsk) but in the end, something is wrong with someone and we will bring you sushi in 3.5 hours!!! I would take away the franchise and kick out such unfortunate specialists in the field of catering!!!
I really liked the rolls, everything is very tasty, simple and fast. We ordered from the city of Svetlogorsk, there is delivery and pickup with a 10% discount!
No respect for customers in terms of service. Probably people make an order by the time for a reason. What kind of punctuality can there be, you haven't heard. We can not cope with the delivery on time, we close the establishments, this is a low level. Why do my guests and I have to wait an hour for the courier.
Very tasty! I recommend a visit. We often order at home. Everything is fresh, neatly packed. Any payment method. The service is at the highest level. Thanks)
I recommend it! I ordered delivery on the website. The site is convenient. The delivery is fast, about 45 minutes. The rolls are very tasty (Philadelphia classic, Zen, Baked with salmon). But I'm not happy with sauces and snacks. There is a lot of soy sauce, but its taste is not distinct. Wasabi is VERY small, tastes empty, without piquancy, without sharpness, just green paste, ginger is also very small. So it became a shame that the magnificent rolls were spoiled by a worthless addition. So, five stars belong to the sushi man!
We order at home. There have been no problems with delivery and service yet. But there is always something to strive for)) Favorite of my orders: baked capybox, haiku! We took cheddar chicken, indicated that 🌶, but the sharpness was not felt.
P. S. I am glad that pizza appeared, but the dough is 4 with a minus
The website shows a discount for pickup, without any conditions, but for some reason the administrator refused, explaining that it does not work on holidays. Where on the website it is written about it remains a mystery.
In addition, the sushi was not ready by the time indicated by the administrator, and we had to wait another 20 minutes upon arrival. That's the pickup, that's the attitude.
Disgusting service, we will not contact anyone else and we do not advise anyone.
Disgusting delivery! The order was placed at 18.50, the delivery time was indicated at 20.00. The application indicates that delivery is carried out before 21.30. Now it is 21.40. No one even deigned to call and explain themselves in this situation. The evening is ruined, as well as the mood. Don't set foot in this place anymore.
Good choice, free shipping to the address. There is a bonus system. The price tag for some items is too high, but not critical. The room is clean and beautiful.
The order was made in an hour and a half, we arrived at the point and waited for another half hour. As a result, one pizza was not made , only one was taken away. They cooked for a very long time. I do not recommend it
Adjust the waiting time in the app, the waiting time for pickup in the app is 45 minutes, and in fact more than three hours! If you can't handle the orders, turn off the app!
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Илона Яцко
Level 3 Local Expert
February 20, 2024
We ordered sushi with a friend in the evening, they were brought to us in the morning when they were no longer needed, after a while I find out that my address was blacklisted for delivery, blaming me for everything, without arguing in any way and without showing evidence of an error on our part. And moreover, I didn't even order it, and not from my account. But that's why I'm blacklisted. I don't recommend it... and the application is stupid, you can't see any comments or delivery time in previous orders.. probably on purpose, then to blame the buyers for everything.
To begin with, this institution has problems with delivery. The order was delivered only 2 hours later...At the same time, they did not give any discount, and moreover, they did not even apologize for the delay.
The rolls themselves are 3/10: the curd cheese is too soft, it flowed out of the roll, the fish is almost tasteless, if I hadn't seen what it was, I wouldn't even have felt it; some rolls fall apart.
In general, I ordered there for the first and last time. The overall score is 3/10. And then, 3 - only for the beautiful packaging, chopsticks and napkins)
The only place in the city that can pamper your stomach. Of course, it can't be compared with Yakitoria, but they are also doing well-they are trying. They are in demand.
There is a lot of one star, the first call at 13.00 wanted to place an order at 20.00, everything is busy, the pickup call at 16.00 at 20.00 is also busy,come to us 1-1.5 hours the order will be ready, food for 15 km, we do not take orders. The mood is spoiled, gasoline is running out, the girl at the checkout shrugs her shoulders
1. When ordering, we were not warned about the 30-minute delivery time! Everything would be fine, but the order was made in advance at 11 a.m. with kopecks at 6.30 p.m.
2. As soon as the set was opened, we were not very pleasantly surprised - all rolls of different sizes, a cap of baked rolls "cat's tear"
3. When eating these dishes, I got a piece of paper, or something incomprehensible! Hello people, they order from you, including for children who may not notice it, it's unclear something and God forbid they get poisoned! After all, no one knows in what conditions these same rolls are twisted!
4. When calling, the operator did not even apologize for this situation.
I am very disappointed. It's not the first time we ordered, but apparently we won't order anymore!
There is a message on the website that they deliver to all areas of Svetlogorsk, but when you start entering your address, for some reason it does not appear. Plus, when you call, it also suddenly turns out that they do not deliver to all areas of Svetlogorsk. As a result, +1 ruined evening…
I ordered sushi. I didn't expect them to be so awesome! They are very tasty. I advise everyone. And thank you very much to the girl who took the order, explained everything and helped to make a choice)
Hello everyone) For the first time in Svetlogorsk, and we, as sushi lovers, were advised to order CAPYBARA SUSHI for 101 bel rub and we were told to wait for about an hour, we have been waiting for almost 2 hours. There is no service, they say delivery is more important. I strongly advise against this place..