Despite the fact that many employees try to serve customers well, the overall level of service is far from ideal. Despite the abundance of space in the hall, they do not think to place additional benches for waiting visitors. They refuse to exchange currency on far-fetched pretexts. Managers are not in place exactly when they are needed... And so on without end. Alas.
A good bank, but there are always long queues when buying foreign currency. There are no conditions for waiting in line. When entering the Bank, you are always greeted by beautiful and polite girls, especially a girl named Madina...
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Jeanne Kim
Level 10 Local Expert
July 24, 2022
A lot of people, at any time.
But the operators did not work worse from this, it makes sense to wait in line because the bank remains the best for me.
Newcomers serve for a long time, sometimes employees are distracted by their friends, and you wait until they chat on the phone. If you don't understand, sometimes there is a lot of queue, sometimes there is no one on a weekday. The exchanger almost always gives out 5,000 or 10,000. The cash registers work fast. The card department is also in no hurry. The service is lame - they are in no hurry to let go faster.
I waited 2 hours just to receive the money that was transferred to me, although I was after only one person, only one indicator that shows queues worked, so it was very inconvenient to check my queue every time. When my turn finally came, they said that they needed to open an account, but it turned out that the data was entered incorrectly into the system, then it was problematic to get money next time.
There are just no words, they sit just like that, go there ask him I'm new, but wait and go there, oh no, we can't pay, I'm busy, that's it, friends, if you want to waste time and nerves, Welcome Kapitalbank