Kapitalbank, branch
170 reviews
January 2, 2024
Tooo much slow service
2
1
April 18, 2023
Good bank
3
2
January 25
The exchanger works wonderfully and quickly, for which I awarded three stars. The rest of the department is some kind of misunderstanding. To order a card, you have to wait for it to be made at another branch, like most requests. It is impossible to change documents or phone number in the database. Employees have not even heard about half of the services provided by the bank.
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September 21, 2023
Very convenient location of the bank, along the main road, closer to the public stop, there is free parking, we made a very convenient second currency exchange office from the outside so as not to crowd indoors, prices are very excellent at the exchanger compared to other banks, although the queues are large but the main result is, since I am a resident of another country, only this bank was able to resolve the issue, and I was satisfied with the visit to this bank, it would not be bad to work on long queues, I think there would be no serious complaints at all, but in general the bank is not bad, I recommend it to everyone
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4
December 28, 2024
The ATMs are not working at the entrance, I took a coupon and stood in line for 50 minutes to the operator and then another 40 minutes in line at the cash desk to pay 400,000 soums to my card. It's just a nightmare. Prior to this, two ATMs in the city do not accept deposits to the bank's capital card.
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October 16, 2024
umuman xizmat ko'rsatish 0. hech kimga tavsiya qilmayman. Yuridik shaxs sifatida ham, jismoniy shaxs sifatida ham xizmatlaridan foydalanib ko'rdim, Natijada, bu bankka ishim tushmasin, degan xulosaga keldim. Tanishlarimga va yaqinlarimga ham tavsiya qilmasligimni aytyapman
1
March 18, 2024
A good bank. I came with a child, the girl missed the checkout without a queue, although people were outraged, but their rules are like this, I'm sorry. We checked the invoice for payment, it was not possible to pay the 401 bill. I went to the trust bank. There, in general, I had to swear with the boss, so he didn't care about everyone in the queue, went to solve the client's business, despite the people who were standing in line and the woman, he didn't let me and the child through. And they also couldn't pay the bill, although I had to stand in line there for half an hour, waiting. Thanks to the girl from capital Bank. It was March 18, 2024.
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1
2
January 15
Fig Branch
A lot of people don't have time, war is war, and lunch is on schedule
Although we could have left not one but two cash desks working.
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December 20, 2024
The bank's excellent branch was very well helped by the girls and boys
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1
November 16, 2024
The bank is good, but only the eternal problem with Parking cars. The service is at a good level.
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1
February 27, 2024
They work well. The staff is well trained, they try to help with advice. That's why I chose this bank. I recommend it to everyone.
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1
July 5, 2024
I didn't like this branch very much, there are always a lot of people, long queues.
The center is much better.
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2
November 16, 2024
Good Bank branch friendly staff thank you for your help all the best to you
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March 22, 2024
There are huge queues to the exchanger and at the same time there are 3 Dibold ATMs, none of which work. I'm not talking about the other ATMs at all.
Cashiers who double-check every bill almost under a microscope, a periodically falling off queue system, crowds of people in the exchanger, and the authorities are cooling off. In short, time is running out, but the manager of this branch is stuck in the early 2000s.
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2
1
August 27, 2024
currency ATMs do not work all the time, this does not create convenience, you have to replenish your accounts through operators
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2
October 13, 2023
I can't say anything bad. However, the waiting queue is very large. lots of people. As for the staff. Then, in principle, everything is clear and coordinated. We quickly solved all the issues of how to pay the loan. So it is when opening a card and account. I am satisfied
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1
August 4, 2024
It takes a lot of time to wait in line and there is a commission to pay for utilities
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2
September 2, 2023
I am not a Capital Bank user, but I had to go in on business / their vending machine arrested my card Buyuk and Ate for incorrectly entered pincode / to get the card back... I was surprised that there are a lot of people near the bank, which means a lot of customers. There were 2 girls at the entrance who could advise on any issue. In my case, they directed me to the window and literally within a minute my problem was solved - the next day I got my card back ...
It's nice that everything is being solved quickly...I also want to note that the bank has 5 or 6 ATMs, well-established security / I saw 2 at the entrance / , good Parking and nearby public transport stops. There are also a large number of ATMs in the city...
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3
April 22, 2024
Good attitude to clients in the corporate department, there is always feedback, I will note those whom I remember - Zulfiya (I do not know the full name to my shame, the heads.accountant and IT employee .
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1
February 6, 2023
I have issued a card, queues, a lot of people, but all this is not critical. After 10 circles of hell and calls to hotlines, it turned out that my phone number was indicated with an error, as a result of which I cannot authorize the card in the mobile application. They offer to go to the bank branch, on weekdays from 9 to 17, just exactly the time when I work. This option does not suit me, I indicated my number correctly in my personal presence at the bank, the mistake is not mine.
I call the specified phone number of this department, no one answered for 15 minutes, and then they started picking up the phone and immediately dropping it. Customer focus is zero.
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5
September 22, 2024
Excellent Phil if there are a lot of customers, then the services are good
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1
February 14, 2024
I can congratulate you on one thing, it's that there are a lot of customers in this branch. Maybe that's why they're not appreciated. They talk rudely at the ticket offices, they do not explain the rules of card payment to the client. She claimed that they would withdraw the percentage. Only after I stood my ground, she sent me to change the payment and pay in another window. The calculating machine did not work, it was taken away for repair, only after the HEAD ASKED.The cashier solved the problem, she went "behind the scenes" and the problem was solved. The exchanger did not accept the bill and did not even offer to take a percentage for a torn 2mm bill. Not a single ATM of the bank, and there are 3 exchange offices, did not work. There is a good girl at the reception who speaks both Russian and Uzbek. In the credit department, I would like to mention the head of the Bahodir department, who helped bring the matter to an end, did not take up his main job. I stayed at the bank from 11 p.m. to 4 p.m.
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1
1
January 6
Endless waiting in line.
Logged in for 10 minutes, exited in 3 hours.
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May 13, 2024
They cannot solve technical problems, they offer to leave applications in a circle, which in turn are not solved in any way. Their application is buggy.
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3
August 6, 2023
Excellent service, courteous staff. There is always a good exchange rate. I opened a visa card and an uzcard there. And he carried out the transfers. A good bank
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3
1
February 5, 2024
Not the worst bank by local standards, but the service is still at the level of the Stone Age. Being a client of the bank, it was not possible to buy foreign currency here. Whether it is possible to call it a full–fledged bank after this is a big question. It seems that the main task of all employees here is not to provide a service by doing everything to help their client, but on the contrary – to get rid of him as soon as possible by redirecting the client to another window to relieve himself of responsibility. Shame on the HR manager and the entire HR department for not being able to train their employees in the most important thing - to help their clients solve any issues.
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3
February 14, 2023
There are always crowds of people. The plastic department is the most terrible, the employee Khurshid is lazy and always walking somewhere, the cashiers are tortured, there are a lot of windows, but not all work, but only 2-3 windows, the rest do not understand what they are doing. If you sell dollars, it is profitable, one of the highest rates, but it is not profitable to buy, the rate is high. All the service is slow, nothing is clear, there is always some kind of mess, as if in a bazaar, and not in a bank.
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4
November 18, 2022
I was in this branch, I changed the currency to the local one, the queue was alive, as everyone spat on the coupon. The queue is large, it does not even save the fact that there is a second exchanger nearby, of the same branch, I asked to transfer money to the card, they told me to take a coupon, I sat in the queue for 20 minutes, it turned out that they only credited to the card of this bank, more precisely, UzCard KapitalBank, an example would be Asia Alliance Bank where I had not looked at my card before NBU of the bank. I think in the future I will have to get a Capital Bank card in order to continue using the excellent point, since this bank is the only one near my house!
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3
2
October 3, 2023
As a bank, it's great, but it's time to overhaul buildings and review customer flows, the existing infrastructure is no longer coping..
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3
December 12, 2024
EXCELLENT SERVICE-BANK STAFF TOO
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October 3, 2023
We arrived 5 minutes before the bank closed. The operations that they planned to do were performed. No one told me that there were 5 minutes left before closing!!!! I left the bank after closing 23 minutes later. Russian banks pay attention at the moment.
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3
April 4, 2024
There are always a lot of people. The building is too small for our neighborhood.
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2
February 19, 2024
The staff should increase their level of customer service. The building is very cramped. Otherwise, everything is average.
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1
1
April 24, 2024
Sizlarda mani kartami bankamatila yutib ketgandi 3 kun diyiwgan edi mana bugun 3 kun hali kartam bankga kemagan ne bunchalik absulugela yomon boshqa banklarda 1 2 kunga qolmey beriwgan bugun bankga telifon qilsam bugun ham kemagan kartam ertaga hal boladimi disam bilmiman didi juddayam rasvo bankamatila bunaqa qilish torimas kartami hali ham olmadim afsusdaman sizlarni bankiladan naxt pul yecoxchi boganimdan boshqa umuman sizlarni bankila bilan ishlamiman hali ham kartam qolimga bwriwmadi
1
2
July 26, 2023
Yandex has no information, but keep in mind that they have lunch from 13:00. You can purchase currency until 16:45. Over $100 it is necessary to have a passport with you. The working hours are from 9:00 to 18:00.
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3
1
March 11, 2024
Kassa doim navbat, kamida navbat tartibli emas, operatorda soatlab navbat turib ishiz bitsa, kassada yana shuncha navbat turish kerak.
Bu xuddi oshxonaga kirib shashlik bilan nonga alohida navbat turishga oʻxshaydi.
4
December 28, 2024
More expensive than in other branches of the same bank.
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November 6, 2024
Mijozlarga xizmat kursatish noʻl
1
February 17, 2023
The impression on the staff is twofold. The girl at the reception and one of the operators behave like this, they work for the fuck off so they squint. I was restarting the visa card. They told me to wait 1 hour, I waited because it took me a long time to go. An hour later I came up and was told to wait another hour! I don't understand what the concept is. If you had initially said wait 2 hours, I would not have lost my 1 hour
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3
2
September 8, 2024
There's a very long queue
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1
June 7, 2023
Polite staff. They will always help with some question. However, sometimes you need to sit in line, or book in advance for a while. And so the office is normal.
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October 23, 2022
I issued a VISA Gold (USD) bank card and a Humo (UZS) card here. Everything went surprisingly quickly and without unnecessary questions. I also changed USD > UZS here at the cash desk until I had a VISA Gold bank card at a fairly good rate and was also satisfied with the speed of service.
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1
1
June 29, 2022
The customer service room is always crowded. It's very stuffy. I was there a day ago, the ventilation didn't work. There are no seats, there is nowhere to stand either, only in the aisles where you disturb people. To top up the card, I had to queue for 3 hours at the operator, then queue at the cashier. The money was promised to be credited to the card in 15 minutes. but they were credited late in the evening, when I already began to think that I would have to go to the bank again. But on the wall there is a gold plaque with the words of the President that the bank should take care of customers.
Not a bank, but a hassle.
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3
1
November 15, 2023
I ordered the card online through the app. I came to pick it up a month later, they only started doing it when I was there. As a result, 50 minutes of waiting
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1
2
March 11, 2024
A lot of people are constantly working not quickly but efficiently
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January 28
Everything is fine. Well done
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May 16, 2023
I am a customer of the bank, but I have to say that the service is poor. After I received an SMS notification that my card was ready, I came to get it, but I waited for about an hour. There are huge queues at the currency exchange desk and service operators.
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3
1
May 31, 2023
For the human approach, but the staff does not have enough experience , since in a non -standard case , no one knows what to do and the client is asked what to do 😂
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3
1
November 27, 2024
It takes too long to serve😫
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1
September 6, 2023
Very poor service. There's always a queue.at the checkout.work with arrogance. They have a cold attitude to work and they often make mistakes.
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3
1