Newcomers serve for a long time, sometimes employees are distracted by their friends, and you wait until they chat on the phone. If you don't understand, sometimes there is a lot of queue, sometimes there is no one on a weekday. The exchanger almost always gives out 5,000 or 10,000. The cash registers work fast. The card department is also in no hurry. The service is lame - they are in no hurry to let go faster.
I waited 2 hours just to receive the money that was transferred to me, although I was after only one person, only one indicator that shows queues worked, so it was very inconvenient to check my queue every time. When my turn finally came, they said that they needed to open an account, but it turned out that the data was entered incorrectly into the system, then it was problematic to get money next time.
There are just no words, they sit just like that, go there ask him I'm new, but wait and go there, oh no, we can't pay, I'm busy, that's it, friends, if you want to waste time and nerves, Welcome Kapitalbank
Slow maintenance is impossible. Apparently, in the absence of a device for checking $ bills, cashiers check them almost by the tooth.
I lost an hour of time standing at the bank's exchange office, because every person seems to be thoroughly checked, and not just money is changed.