Karavansaray
155 reviews
May 29, 2024
Everything is great but price of rooms are a bit higher. Could be 10 to 20% lower. Atleast they could include one boat ride with the room just as they give one complimentary flying theater. Also the shuttle service from harbor building to theater building is mostly not available we stayed 2 days & never saw & use the shuttle except we had to walk except reception says you will get it on these times & when we went there on such times they were nowhere to be found
October 1, 2024
It is a very beautiful place that adorns Turkestan. The theatrical performance is at the highest level, there is no such thing even in Europe. Thanks to the akimat of the Turkestan region, who were able to organize and arrange a canal with boats, restore the mausoleum of Yassaui and were able to rebuild the nearby squares and singing fountains. Thanks to Shukeev and the subsequent akims for the wonderful new Turkestan. The Akimat needs to work out and develop a tourism program for guests from other countries, such beauty should be shown and advertised to the whole world.
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December 4, 2024
"Karavansaray Harbor" is an oriental fairy tale.
The room price included - free access to the hammam, steam room, Finnish sauna. There is also a free voucher for visiting the flying theater;
- The hotel upgraded the room category from Family to Harbor for free (without balcony);
- The room is large, clean, new, beautiful. Comfortable, modern, upholstered furniture. Clean bed linen, soft pillows;
- The designer's work is visible even by the combination of colors and fabrics on the sofa cushions (not to mention the interior of the hotel itself);
- Buffet breakfast was included in the room rate (there were mantas, hazelnuts, cashews ..., not to mention everything, an abundance of delicious food, fruits and vegetables);
- Wi-fi catches on the territory of a large Caravan complex even on the street;
- Daily scheduled shows at the exit of the hotel in the harbor;
- Impeccable service. They asked for water, since they hadn't cleaned yet in the morning - they brought it in 20 minutes.
P.S.
Taxi prices in Turkestan are also "fabulous".
1. On October 31, Yandex taxi was ordered from the airport (arrival at 13-15) to the Caravanserai, for 3110 tenge. The trip is about 25 minutes, there are no traffic jams, the road is excellent, new. We paid online. There was an offer to evaluate the trip. But today I found out that this order is no longer in the order history!
2. On the same day, we ordered a Yandex taxi to the Arystanbaba mausoleum for 9670 tenge. The driver was waiting at the bottom of a large complex, although the Harbor Hotel was indicated by order, and the driver could not help but know where the entrance and reception of the hotel were. A paid wait began, not knowing where to look for the driver, unsuccessfully tried to cancel the trip several times. We called the driver, and at the mention of the refusal, the driver immediately drove up and was found. The trip started because the program still gave an error to cancel the order. Upon clarification, the driver announced the amount of the order, taking into account the expectation - 9820 tenge. I asked if it was possible to book a return trip, since the Altel network was no longer catching. The driver replied that half an hour of waiting would cost 5,000 tenge, and the way back would cost us 10,000 tenge (that is, the total amount is 25,000 tenge). They paid 10,000 tenge for an hour's drive and refused.
The return trip from the holy place cost us only 1000 tenge per person by passing car (!). And in the history of Yandex orders, this trip is worth as excellent as 1300 tenge!
See original · Русский
April 19, 2024
A local man-made landmark.
The part of the hotel is super, good rooms, excellent breakfasts, good service, everything is very friendly.
For some reason, the guides offer a tour of this complex. It is not very clear why, apparently, in order to extend a walk through historical sites (and they are really close, easy to walk) and add to the cost (buying tours around the city via the Internet turned out to be 2-3 times more expensive). Daily activities in the form of singing/dancing fountains and a boat show are beautiful, it is interesting to watch 1 time. Otherwise, it is a large shopping complex stretched along an artificial canal, the hotel is only one of the buildings. The proximity to the historical part and the large territory is a huge plus.
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November 22, 2024
A very nice clean hotel with excellent service. I really liked the comfortable high beds and the chic breakfast. Everyone has a sense of celebration. And watching the Kyz Zhibek performance from the balcony is a special pleasure! It is very proud to bring foreign guests here
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November 27, 2024
An incredible place with huge potential. A recreation area, the opportunity to walk and plunge into the Asian spirit and history, two excellent hotels, several cafes, a flying theater, a musical fountain and much, much more!
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August 2, 2024
The rooms are large and spacious. I recommend taking rooms with a terrace, offering a beautiful view of the city. Delicious and varied breakfasts. The accommodation includes the opportunity to visit the hammam and tickets for the flying theater. The theater is a 10-15-minute 3D film with the most popular views of different parts of Kazakhstan. You sit in chairs like on an amusement ride and watch a movie with various effects.
I would also like to mention the staff separately. They always helped, gave recommendations and advice and were extremely polite and friendly!!!
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September 6, 2024
A great place to relax, incredibly beautiful, friendly people, top-level hospitality. The establishments cook very, very tasty. The city is clean and tidy 👍👍👍👍👍
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April 26, 2024
An amazing place, a wonderful hotel! The prices are decent, the rest is just a fairy tale. The hotel is large and runs along an artificial canal. A large area for walking, a food court, fountains on the lake. The style and design are excellent, the hotel itself looks like a historical place. There is a Flying theater 6D. It is located exactly in the city center, close to local attractions.
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January 15
It's very exciting. The Caravanserai impresses with its beauty and grandeur of buildings in the spirit of Turkestan with its amazing mausoleums. The capital of spiritual culture. Turkestan, live and hello. Thank you for your hospitality. My heart is with you. Greetings from Orenburg.
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December 2, 2024
A very nice hotel. The staff is helpful, the rooms are spacious and clean. Excellent breakfast, high-quality room service. The hotel's restaurant is one of the best in the city.
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September 11, 2024
Excellent staff, very helpful. We were a little disoriented from the beginning..in the second building, they made the driver wait outside, but he decided not to hurry. But otherwise, everything was just great. And I wanted only national food. So I've been living in the Republic of Kazakhstan all my life and I've never experienced such pleasure from national food. I recommend the Caravanserai to everyone for the weekend. The program inside the hotel for the whole weekend is provided and souvenirs are nearby and relaxation and ethnoexcourses and service
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September 23, 2024
The workers are not doing their job. They raise the tone if you ask clarifying questions.
Prices change, they name one, then the other.
They don't pick up the phone, first they communicate by voice, then they stop and say to write
They couldn't bill us for the reservation for several days, so we have to run after them.
They divide clients, saying that they are engaged in large groups of people who are settling in, thereby segregating clients.
To our just indignation, they threaten to cancel the reservation
We believe that such employees spoil the reputation of the hotel.
We decided to find out the issue with the director of the hotel, connected us with Murat Bey, but instead of finding out what the problem was, he began to ask who we work for and what position we have.
If even the most important person behaves this way, then we understood what to expect from employees below the rank.
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October 6, 2024
Everything is cool, everything is fine if you want to take a boat ride in Venice, buy tickets and do not miss it, we missed it then waited until the end of the customers because everything is scheduled for each boat at the time of departure, all seats are occupied do not go to the sandyk cafe everything is expensive and small portions and not tasty
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1
October 21, 2024
A great place, but for some reason something is missing and expensive in the shops, the city needs to be exempt from VAT, as the left bank of Astana was freed at one time. It will be very difficult to maintain this city, there are no factories or factories, and you will not earn much from tourists.
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August 30, 2024
The room was huge and clean. The room has a TV, refrigerator, air conditioner, a variety of lighting and backlight options. There are towels and bathrobes, as well as a minimum of necessary hygiene products. You can use the fitness and SPA for free, as well as watch movies and go to the flying theater.
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June 10, 2024
The advantages are common for a hotel of this category: breakfast, service, room, a symbolic surcharge for a child. I will tell you about the disadvantages for a room with a view of the fountain show. Sitting on the balcony you will not see anything, the balcony is made in such a way that you have to stand to see the show. The side of the balcony is wide, it is convenient for pigeons to shit on it, which they do not disdain. But the guest will have to decide something about this to watch the show. In general, if there are not many tourists in the city, then there is no point in overpaying for a balcony.
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January 9
This fabulous Caravanserai is located in the heart of Turkestan city. There are many different interesting places here. Tourists come from all over the world
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July 5, 2024
A very beautiful place, both tourists and residents of the city will like it, there are a lot of shops very clean, there is parking, which is very convenient, the place is just wonderful 🌷
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March 2, 2024
It's worth staying there. Evening concerts on the river, 6d cinema, everything is within walking distance, lots of restaurants around. A very unusual ethnic hotel in the style of Ancient Turkestan is a highlight.
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August 1, 2024
Wow the hotel. Meeting, accommodation. Minus one star for long check-out and parking. A grid could be stretched in the parking lot or a canopy could be made. Breakfast is above all praise. Another disadvantage is that the hotel dies at 23:00. To eat, drink, watch, etc. only in the morning.
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October 6, 2024
From far away, the picture is just super, as if I got into a fairy tale... but when you go inside and look at the details closely.. you understand that Aldar Kosa was building this fairy tale.. secondary opinion
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August 26, 2024
If you live in Central Asia or beyond: I think it's worth visiting this wonderful city! Friendly people, beautiful locations, delicious food - what else does a traveler need?!
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November 2, 2024
The reception staff is friendly and hospitable, but the emerging issues regarding room service cannot be resolved or their requests are ignored by other departments of the hotel. The breakfasts are at the highest level. Unfortunately, the rooms already require repair and attention, the furniture is broken, the bathrooms also have many breakdowns and malfunctions. The view from the window to the construction site is of course beautiful, but it is not particularly visible through the unwashed windows)) the management of the hotel and its owners apparently do not care what fate befalls their investments and financial investments!!!
See original · Русский
June 3, 2024
The service is good!
Food for 4, the most delicious ice cream!
The rooms were clean! The view is beautiful, the city is clean
The breakfast at the hotel was bad
The view of the city is beautiful the staff is normal
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January 11
The most beautiful place in Kazakhstan and a good hotel and a flying cinema are just great 🔥
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May 6, 2024
A great hotel!We always rest there!Everything is just great!Service, food, rooms!Everything is as it should be in five stars!Cleanliness is everywhere!The restaurant is wonderful!Everything is on the level!
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January 11, 2024
Nice modern hotel. Excellent rooms, delicious food in the restaurant, good breakfasts. There are other establishments nearby. In the evening, you can watch the show from the balcony. I really liked it
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November 28, 2023
Good evening, everyone. I advise everyone to visit a wonderful complex! You can say a lot of nice things about this institution. You will be surprised and really enjoy the prices and service! I wish them to prosper and not to drop the brand and quality! Many thanks to Bagdaulet and Mahsad for their cooperation!!!
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December 2, 2023
A gorgeous magical place, very comfortable rooms, especially with a view of the fountain. a beautiful evening show. There are many restaurants . There is no point in buying all inclusive, as there are many delicious places around
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May 21, 2023
The hotel is nice, everything is new and beautiful. It is conveniently located, close to all the entertainment of the city. We took three rooms, we traveled as a family and we can compare) the design in the rooms is simple. No frills. Rixos is better, but further from entertainment. So if you are driving, it is better to live in Rixos, and it turns out cheaper there
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October 13, 2023
A small, neat hotel with cozy rooms, delicious breakfasts, friendly staff. There is cleanliness everywhere, a calm atmosphere. Beautiful view from the windows. I love going back there
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November 7, 2023
And crazy prices for excursions. For 1.5 hours of excursion to Khoja Ahmed Yassawi, which is located across the street from the hotel, I paid 10 thousand. To go to the excavations of Otyrar through Arystan, women asked for 45 thousand. 60 km distance, excursions are more expensive than in Turkey. There they paid for a long-distance excursion, for the whole day, with meals from 50 to 100 dollars. And here space prices and excursions are not interesting. The guide told a lot, but not consistently, confusingly. I didn't like it at all. It would be better to go and look on the Internet and read. Much more interesting.
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December 12, 2024
Such beauty, and this is in Kazakhstan, the tour was educational, and the show on the water is generally something gorgeous)))
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December 1, 2024
Very beautiful!!! Be sure to visit the flying theater uhhhhhhhh👍👍👍
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June 1, 2024
It is beautiful, atmospheric, but there is not much entertainment, and those that are available are at an inadequate price. For foreigners, it may be interesting, but for locals, it will work for once.
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August 7, 2023
One of the best hotels in the city. If the purpose of the trip is to visit the Caravanserai, then I advise you to stay at this hotel because it is convenient, affordable, comfortable and everything is at a good level.
The rooms are clean, all accessories are available, as a gift a ticket to visit the flying 8D theater. The breakfasts and dinners are delicious. There is a Parking lot, a SPA without a pool.
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July 22, 2024
The caravanserai in Turkestan cannot be described in words.You feel like you're in a different state. It's great that the atmosphere you just have to go and see.There is everything you need.
See original · Қазақша
July 23, 2022
The idea is great, everything is very well done and beautifully done, well done in this regard, I especially liked the boat trips along the canals around this beauty. One drawback is the prices, yes to us Russians, they are quite acceptable and everything seems to be inexpensive, prices are normal for tourists, but local, at least for children and students, make a discount, where will a student take 4 thousand tenge for a 15-minute boat ride? And on the carousels the same way.
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June 11, 2024
A beautiful, albeit small area. A wonderful evening show.
A small life hack for those who live in the Caravan hotel - there is a spa on the 2nd floor, from the balcony of which the whole show is perfectly visible and there is no disturbing crowd.
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August 31, 2024
Everything is very beautiful. The atmosphere of the holiday. Beautiful city, beautiful people. I liked everything!
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1
September 18, 2023
Super comfortable rooms. Good location. All the sights are nearby, within walking distance. In the evenings, there is a show on the water. Also singing fountains
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May 2, 2024
Keruen sarai, a wonderful place in Turkestan, I really liked it, words cannot convey so much emotion, tears are dripping right from this place, I am proud that I live in such beautiful places in Kazakhstan.
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1
October 21, 2023
The place is very beautiful, worth a visit if you will be in Turkestan! I put 2 stars because of the staff, we were filming on video and the GBR followed us because it is impossible to fly on a drone, you need to pay 30,000 tenge! This is nonsense! It is impossible to take pictures with cameras since this shooting is considered commercial in the understanding of the administration! But a walk through the streets, a visit to the flying theater (highly recommended) is certainly worth it.
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December 1, 2023
Everything is interesting, its own design style, but the whole architecture must be maintained, and strenuously, it is clear that there is nothing like in Europe when you look at a building everything is made of stone, it feels like it has been done forever
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April 2, 2023
Excellent service, clean rooms, take a view of the pool - the night show video is better, no need to go outside. Free visits to the flying theater and the children's entertainment center are included in the price. A separate ticket to the flying theater is 6,500 tenge, the benefit is obvious
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2
November 14, 2024
A beautiful city, a wonderful place... I recommend.
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February 14, 2024
The beautiful city of Turkestan, the Kaganate hotel, the rooms are clean, but when the room was rented on the Internet, they said different prices and when other prices came up, it was generally good
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April 30, 2023
It is very convenient for a walk, I can recommend room 2122 double room, clean and tidy, and the cost of the hotel includes a free ticket to the 8d cinema- although the ticket costs 6000 tenge ticket
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January 5, 2024
Super king size.
Super location. The balconies are well thought out.
Service at level 5*
I would like the hotel to have a swimming pool.
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