I went to the Absolut shopping center, I wanted to go to Kari, but the frame worked for a baby stroller (perhaps for a child's toy bought 10 minutes earlier in the Children's World). Moreover, the gold frames were silent near the sellers. These sellers attacked me with accusations of theft, even though I didn't even go into the store, but stood on the other side. By law, they have no right to search customers. The two of them started yelling that I was leaving their store, to which I couldn't help myself and asked one of them: "Are you stupid?". Vera Gennadievna Alekseeva, the head of the section, was upset and filed a police report against me. Although, instead of trying to figure everything out in a civilized and constructive way, she started yelling at me that I was LEAVING the store and therefore had to show the contents of my personal bag. But I DIDN'T even GET IN! I tried to get it to her, she didn't want to hear anything! They refused to watch the cameras, instead of admitting their guilt and the faulty frame, the funny thing is that I never went into the store. I say, after this, I don't even want to go in, to which I heard, "Oh, if that's the case, then you stole something from us, the frame just won't squeak." Customer orientation is our everything. I will do everything so that these arrogant employees don't work there anymore. Or they apologized. By their behavior, they scare off potential buyers.
The promotion: buy 3 products - pay for 2 is very profitable! But it takes a lot of patience and time to find the right size of the model you like, especially if the layout was a long time ago. There are few consultants in the room. The assortment is quite large. I like the store, but there are many nuances that other people might resent.
Shoes are generally worn normally, but lately there has been no desire to go in, because you need to spend half a day searching for a pair, shoes are scattered in such chaos and for more than six months they have not been able to fix it in any way. One seller and a couple of employees in the hall, at best, are engaged in looking for a second pair for customers, and this is another quest. The same model stands in different corners of the store, and the right size seems to be there, but it is not known where to find it. Something has to be done about it!!!!!!!
Today, for half a day, we tried to install the application ourselves and place an order through the application at the request of the cashier, from her words, there should have been a discount. But no one has asked for help in dealing with the addition. After a series of unsuccessful attempts to arrange all this through the application and the presence of two already tired children to wait for the solution of this issue, having quarreled with the blue ones, it was decided to simply leave without shoes with time and nerves spent
Terrible attitude towards customers. You can't find shoes, get through to a consultant, this is another quest. The boxes are from this model on other racks . At the checkout, you haven't heard about the promotions that hang on the signs around the store at all , they probably have their own promotions at the checkout. I'm not talking about the app or the discount card at all. Don't set foot in this store anymore. The staff and especially the cashiers should learn how to treat customers politely and carefully.
There used to be a good store, everything is on the shelves, now it's just chaos. It is impossible to find a couple, especially in the men's and children's department. The sellers at the checkout with such an attitude are repulsive, you stand at the checkout, she turns around and pretends that she does not see you. And this is not the first time.
the terrible attitude towards customers is simply disgusting, not only are there no sales consultants, they also mislead everyone not only in their promotions, but also with gifts. I just asked where to find the second pair of shoes, so she said look for yourself, I need to move away. The quality of summer shoes is no better than the store itself and its service.
If you manage to find a consultant, which is almost impossible, then he will definitely not be the most polite person.
And it is impossible to find the right size, since one position can stand in three places (no joke), and the box in the fourth.
I've always liked this store: a huge selection, good prices — unfortunately, until today. They took a doll with a price tag of "25 rubles", but at the checkout they punched for 40. To the question "why is the doll worth more than the specified one?" We received a rude response: "Girl, this is an old collection!" Even if the price tag was not for this doll, then why is it standing in this place. There are quite a lot of such products, which misleads customers. There is no desire to come specifically to this store anymore.
If you are bored and you want to KILL time, then you are here, because there you can complete a free quest called "find the second pair". Walk for hours with a shoe that you liked and don't find its boxes. The second is the fraud of cashiers. Be very careful, do not rush, how many times have you encountered this, yes every time. Specify the terms of the promotion first, and then go look for the product or punch it. The Lni do what is beneficial to them, not to you. But they disguise it for your benefit. Shoes are also full of g.., my husband's sneakers were bought in November at the end of February, they received a cap, 100 in the trash for the season
I tried to choose socks for the child, but it didn't work out. The whole rack is a solid mess, there is not a single row to hang several pairs of the same size in a row. It's the same song with shoes. The same sneakers in different sizes are in different corners of the store, not in a row on top of each other. Everything is terribly dusty, dirty, and the workers respond rudely. There is no one in the hall all the time. I've been to this store 5 times and several times they left the warehouse in a crowd, and came back with a trail of tobacco. At this time, I was trying to find the size of sneakers, and after a smoke break, a woman answered me with a dissatisfied face, "they'll come to you right now." The staff does not even want to put one star, it would be possible to put -5, I would put it.
Super store. A huge selection of everything that is possible. Clothes, shoes, haberdashery, tableware, toys, sports goods, etc. The disadvantages are and consist in the unsatisfactory quality of shoes. But I love the bags there. Although I take shoes, as they say, who wears them how.
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Валентина С.
Level 4 Local Expert
August 22
That's how many bad reviews they don't write about the rudeness and rudeness of the staff, and who is still there. In responses to comments, you write that you conduct trainings and conversations with staff, that it is important for you to be polite and able to communicate with customers in employees, but this is not the case, there are constantly some conflicts with customers, they are rude, rude, provoke conflicts, then they themselves are offended. Teach your staff to work, maintain cleanliness and order in the store, so that it is fashionable to look at shoes, choose socks, clothes, so that customers are politely answered, not rude and apologized, and not "you fools are to blame", ashamed of your store, for not wanting to change anything.
I bought a pair of shoes. I measure only the left one. I didn't even look at it. The shoes were not checked at the checkout. I arrived home, one turned out to be 41, the second 39... And I have a bus for a tour trip in an hour. I had to take a taxi to change it. So they also argued instead of apologizing.
It's a mess, you just can't find shoes. The box may say "size 38", but there may be a completely different size inside. Also, the boxes themselves simply may not have a price tag. In general, if you want to spend your nerves and not find anything in the end, then you are here!
The sellers' service is disgusting. We came to the store to return the shoes due to the marriage, but it felt like we were taking the seller's personal money. Such a haughty look and discontent on her part do not leave the slightest desire to return to the store.
The eternal mess, the boxes are worth anything, torn to find a box from a certain pair, I'm generally silent. In the same way, to find the price tag for shoes, which can only be found on the box, everything is on different shelves, in different directions, either to look for the floor of the store, or to take a consultant with you, who is also impossible to find, and they themselves do not know. ONE consultant for the entire store. It is impossible to find a pair from the showcase version. All this invariably discourages any desire to buy anything there.
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Show business's response
В
Валерия
Level 2 Local Expert
November 18
The store is dirty, everything is covered in dust (especially on bags/backpacks). There are never any consultants, no one will help you find the right pair of shoes. The staff does not know the rules of etiquette at all.
The cashier rolls his eyes at any question, "clicks", does not offer a bag.
There are some price tags for goods in the application, others in the store. Which of them are correct is unknown.
It's a terrible store, I have no desire to visit it again.
A bad store, price tags for many products are simply missing. The store staff from the seller to the store manager are harshly rude and the whole atmosphere leads the buyer to think that it is better not to set foot in this object of trade anymore.
I give 4 stars, because there is chaos in the pavilions with shoes, that is, shoes, there are no boxes. Or there is a box, but there are no shoes on the stand. The shoes are warm, it's hard to find something interesting.
Of course, a lot of things are a plus, but the mess in the shoe department is a minus. The girls at the checkout are good, they will tell you, they will show you, they will direct you.
The horror! The boxes of shoes are simply not sorted. If one shoe is standing, then the box with the second one is somewhere on the other row. All the shoes are mixed up) Thanks to the guy consultant for the help.
Good afternoon.I bought it, I really liked it. I came home and found a cut.From another city .Is it subject to exchange? The new ones are in the box.It 's a shame the price is 125 rubles .And you didn 't wear it ?
Every trip to kari is a torment because of one big minus. The disadvantage is that when you choose the shoes you like, you need to find a second pair, which may not be on this shelf at all. But the shoes in kari are not bad, in short, 3 stars.
Below average.
A large chain store. A barrier-free environment is organized, there is enough space between the shelves, and the choice of shoes is good. Of the cons: shoe boxes are mixed up, in order to find the right box, you need to complete the quest to find a consultant. Goods (creams, napkins, etc.) are imposed at the checkout. It is important to fight back in time so as not to reduce the discount to a minus
We went to the store with my daughter and went out, we had to look for sellers, but when we found them, they were not competent at all. Sorry for the employer😢
The service at the checkout is terrible, they didn't even offer a package to put the goods that I purchased, they just slipped them under my nose and put them wherever you want....There is no consultant to be found...
Positive: Lots of shoes
Minuses:
Half of the shoes are broken
To find the box, you need to go around the whole store. It feels like no one is sorting
There are no consultants