A huge disadvantage of the entire store chain is that discount cards are no longer valid! To get a discount or accumulate points, you need to download the app. The cashier explains this by saying that they care about the environment. Well, what did the already issued cards prevent you (the store's representatives) from doing? And if the representative of the store at the checkout says that you can not download the application and there will simply be no discount, but still persuades you to download, even though the buyer unequivocally answers the seller that he does not want to download anything (I observed this situation while I was standing in line at the checkout). But there are still people of retirement age who have push-button phones, i.e. they basically cannot take advantage of discounts. After such an update of the loyalty program, you do not want to go into the store at all, especially considering that your shoes are on the most popular marketplace and they cost much less!
RETURN THE NORMAL DISCOUNT CARDS!!! You can use both a physical card and a virtual one at the same time.
We came to choose shoes, the seller made a mistake with the price and when she was told about it, she started yelling like a victim and throwing money with the words "HERE'S YOUR 10 rubles." Such people are not allowed to work in the service sector. 24.09.2024.
Disgusting!
28.01 Brought shoes for return, shoes
it was literally one time, not torn, with a box, a receipt and the rest of the filling. 14 days have not passed since the return (21.01 was a purchase), the shoes have not lost their presentation.
Since she came to the nearest convenient store of the chain, and not the one where she bought shoes, the girl at the checkout could not find the transit right away, and that branch did not pick up the phone. They asked me to come the next day. When I arrived (29.01), the woman said that the shoes were not in marketable form (although they were in order, clean and tidy) and refused to return.
Question: why didn't you tell me right away that it would be impossible to return the shoes on the first day of my arrival?
Why was I sent to come another day?
What are the criteria for returnable shoes? If yesterday I would have received a refund, but today they refused, does everything work out according to the cashier's mood?
I highly recommend not shopping there at all. It is probably worth contacting the Consumer Protection Society's hotline.
See original · Русский
1
Show business's response
Y
Yulia
Level 5 Local Expert
December 5
A terrible experience at Kari's store! I went there to buy a few things, and accidentally broke a vase that was on the floor. And by the way, I did not push the vase itself, into the box that was standing next to the vase on purpose, if I had not faced such a situation, everyone would have faced it. (so not only is the most expensive, it was already tilted). It was completely accidental, but instead of understanding, I was faced with the boorish attitude of an employee.
I approached the employee, explaining the situation, instead I caught negative views on myself and heard "Well, that's it, you got to" where??)
She started shouting at me as if I had done something terrible, and did not show a drop of sympathy or support. This behavior is absolutely unacceptable! I expected at least an apology for putting things in such inconvenient places in the store.
I am very disappointed with such service. I hope the management will pay attention to the behavior of their employees and take action.
With such an attitude towards customers, it is unlikely that anyone will want to return to this store. I am very disappointed!
Are you familiar with the consumer law?
A complete deception! In the summer, I bought 3 pairs of shoes specially for the price of 2. In garantia's receipt for 60 days. After 1.5 months
, the "eco-leather" began to wear off in sandals. When trying to return, they said that the warranty does not apply to sandals. A 30% promotion is currently taking place. We buy sneakers. The price tag is 35 rubles. At the checkout, we are informed that the price has increased by 4 rubles. But they reassure that -30% is preserved. When asked why the price tags were not changed, they answer that it does not depend on us. And they talk, really, rudely!!! This is the second time the sediment is untidy from a visit.
Kari is my universe, comfortable shoes, there are 41 sizes for my foot, there is a kari home in which there are very beautiful dishes, I also adore their key chains, but make the price for their chu a little lower and so 5 stars 🎄❄️
I haven't bought shoes in this store before.
14.10 bought shoes. I tried it on again at home and realized that they were big and did not fit me, after a couple of days I went to return them, to which I was told that they were worn. Shoes in perfect condition with a label. I do not advise anyone this store, the arrogant staff, they are only interested in giving you something. Buy 2 and get 3 as a gift, but there is no choice.