Very friendly staff, quickly opened a checking account for the resident, explained everything, answered questions. Thanks!
(special thanks to the manager of Sholpan)
Excellent bank, excellent service. They opened an account with a Russian passport, and everyone was extremely polite and kind. They explained everything thoroughly, gave me a card right on the spot. Thanks!
For the first time in my life, I enjoyed interacting with government agencies.It feels like you're on another planet. Quickly, clearly, smoothly, politely, cleanly! Big, no Huge thanks to the Government of Kazakhstan for such work!
Caspian Bank works a lot in this area, services are well established, the format of accepting customers has changed, there is an electronic queue, employees are trained now not as before.It is necessary to create a customer service service, mainly to eliminate online/video calling services.
The bank made a very good impression - the service was clear, polite, the staff helped me register online and get a card, as well as redirected me to one queue number and in a short time I completed all my tasks. A very modern level of training and friendly attitude.
I issued a card for non-residents. Instant service, there is a cartomat where the card is printed immediately. You need an IIN, an INN, a local SIM card and a passport. Thanks a lot to the staff! very pleasant people to talk to.
The card is issued instantly. For non-residents, you need a local phone number, IIN, and a foreign passport.passport. Everything goes as quickly and kindly as possible.
A cool bank.It is very convenient and easy to do all operations with their card. There is even an announcement point. There is only a very small limit on withdrawing money and transferring money. And as it is, everything is normal
The largest bank in Kazakhstan in terms of a network of cash desks, payment terminals, and ATMs. The most convenient online payment application. They are very creative in their approach to conquering the market. The easiest conditions for issuing loans. Very good installment and e-shop programs. There is a pulse, there is a job, there are no delays. You will receive a loan of up to 1 million tenge ironically. These are the advantages.
Cons: No mortgage. If there is one unsecured loan, the second one will be much more expensive (x2) in interest, and the third one will be simply bonded (about 100% per annum is not a joke) the amount does not matter (a robber from the street will seem like a kind uncle to you).
A great big office. Employees immediately offer help with the desired services. I received the card without any problems and almost immediately. I recommend the department.
I do not recommend it at all! One day of loan delinquency is plagued with calls and threats. By law, they have no right to call, but they will even call all relatives.
Polite staff with sincere smiles and a desire to help. While I'm writing about them, I remember what a passerby said at the bus stop: "Contact us!They will always help you!!!. And yes, that's right. In any institution, they treat you with respect and are ready to help you!
It was necessary to throw money into the Caspian Sea, but there were small bills.the cashier said that they would change it, but they would take a percentage for it. It's interesting.is it legal when the cashier changes small money for large ones and takes a percentage from it?
Excellent service! Everything is clear, everything is clear! I issued the card in 15 minutes and the machine was made for 30 seconds! Thank you very much!!!
Where is Kaspi's parking lot? And why is it paid? There is not enough money? And the queues for service? It's just a caper, you pay them money and still stand in line, so is it possible???
The service is good, the waiting time can be long, but only sometimes, mostly they serve quickly. The staff is normal and the attitude towards customers is good
Excellent compartment, bright and spacious. We came to open the card in the afternoon, we sat in the queue for 5 minutes, then 5 minutes registration with a specialist and printing the card for 3 minutes with the queue together.
As always, everything is at the highest level with Kaspi. The only thing is, sometimes managers are incompetent. You come for help, and in the end you do everything yourself under the gaze of a pair of manager's eyes
Problems are solved only by Slavic girls. I struggled for an hour, until a Slavic consultant came up, found out what the problem was, went to the boss, clarified everything, took the cashier to the Slavic woman and she did everything. Job for 5+ well done, sorry I didn't remember my name.
I've been there several times. They were served quickly. The card can already be received from the terminal. There are all terminals and ATMs. And if I'm not mistaken, this is the main office of Kaspi Bank.
Yesterday, 07/19/2021, I was with my daughter at Kaspi Bank in Nursultan, 8 Imanova Street, and we were there twice a day, I did not remember the names of the managers, but I know the names Aigul and Adina, they showed us the highest class of service, polite, very competently untied the knot of issues that we got into.We were very satisfied with the quality of service, because my daughter and I were served in banks in Japan, China, Germany and the USA, but our girls showed the highest class.I am very grateful to the management of the bank, which has educated such talented employees!
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Anonymous review
May 1, 2022
Against the background of the general level of service of Kaspi, this branch is clearly losing out. The atmosphere is more similar to the average district PSC. The building itself is not designed for such a large number of employees and visitors.