I don't leave any reviews or ratings at all, but I just can't resist. I would like to thank the bank staff, everything was fine, the service was super, everyone was polite, I would especially like to cancel the employee Lida, who issued me the card, she not only told me about the advantages of the card, but even shared the Internet with me so that I could download the bank's application and also told me about Kazakhstan and about Thank you Lida, you are the best employee I have ever met from the banking sector and just a good person.
I want to remind you that I have issued myself a Caspi card, the service is the highest point, well done girls, very nice and knowledgeable about their work, service and approach to each client with a soul and a smile on their face. Well done girls, thank you so much, and your company.
On May 25, I bought the most budget TV and the reviews were not bad! As a result, he performed poorly in his work! I decided to write to the seller, but the "seller" was sarcastic to me and eventually ignored my requests for a hint. I made a refund, the seller refused at the same minute...She was already waiting for my return! I disputed it, and the next day the manager called and simply warned, "be prepared to be rejected," as a result, without any agreements, Caspi is usually on the buyer's side and asks to try to negotiate with the seller! I immediately receive a refusal to dispute/return the product! For a minute, it hasn't even been a week since the purchase, let alone 14 days! Indicating the 30th article. They say I opened the box and turned on the TV, and thus it was no longer marketable!!!!HOW ELSE WOULD I HAVE KNOWN THAT HE WAS WORKING, OR RATHER TRYING TO WORK!!!! I will be drafting a pre-trial claim! Caspi ignores me as well as the seller!!!Apparently they have their own connections as usual!This "store" just got rid of the bad product, this is the same product from Khorgos. And Kaspi has a percentage, that's all the interest and the whole reason for the refusal!!! As soon as I have the opportunity, I will give up Kaspi and my whole family! Fortunately, there are enough online stores and deliveries too! Do not ask for the order number, I have already written from different social networks and everywhere they pretended to be interested, but silence!!!and I think we'll meet with the seller again, and it's a matter of principle, not money!
Kaspi is Kaspi, pride in such a fintech and marketplace. By the way, the cases of the Caspian Sea are analyzed in cool universities in the United States and Europe. Regarding this branch, there is parking, self-service ATMs, cash desks and a manager (fluent in two languages, if not three)
Everything is fine, very polite, the girls are smiling, the impression is very pleasant. Everything went quickly. The service is excellent.
I'll bet you five. Well done, that's the way to work.
I contact the bank periodically!the staff is polite and does their job...I'm quite a bank.
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Yarovit
Level 12 Local Expert
May 31
How I bought an Apple Watch Ultra 2 on Kaspi.kz and I got a Chinese fake. And then I was refused a refund.
I want to share my story — maybe it will help someone not to repeat my mistake. I've always trusted Kaspi.kz and he considered the Sulpak store to be a respected and large retailer. But, as it turned out, no one is immune from deception. Even when you buy expensive equipment and everything seems to look official.
, Ordered an Apple Watch Ultra 2 on Kaspi.kz at the Sulpak store (Arena S LLP). Everything is processed through the Kaspi platform, delivery is by courier.
When receiving the parcel, everything looked fine on the outside: the packaging, the box, but inside it turned out to be an outright Chinese fake. It immediately became clear that the watch was completely different, neither in terms of case quality nor interface. Even the charging tablet doesn't look like the original. This is not what I ordered.
Naturally, I immediately applied for a refund, attached photos and videos. And most importantly, I didn't use the product, I just opened it and saw a fake.
I was rejected a month later. Kaspi and Sulpak claim that the store “sent the original” and that they have a video of the packaging. But I got a fake, and the video of the packaging doesn't prove anything. The packaging could have been changed, the contents could have been mixed up — but they made me the last one. And in the application Kaspi.kz They indicated a completely different reason for the refusal to return: "The return was refused because the product was used and its presentation was lost.
According to article 30 of the Law "On Consumer Rights Protection,"
goods can be returned if they have not been in use, their presentation and consumer properties have been preserved."
I didn't use the watch. The box was opened only for inspection, after which, immediately upon detection of forgery, everything was packed back.
Thus, the claim about the “use” of the product is not true and is an attempt to unreasonably refuse a refund.
In fact, I paid a lot of money for a fake, and now they don't take the goods back to me and don't refund the money. The official store. Through the official platform. And zero responsibility.
, What should I do? I am filing a claim and preparing to apply to the Consumer Protection Committee and, if necessary, to the court. But the point is, this can happen to anyone.
Be careful, even on "proven" platforms. Shoot a video when opening a parcel, check everything at once, and don't trust "big" names — an image doesn't guarantee honesty.
If someone has come across something like this, write in the comments, maybe there is a way to achieve justice faster.
I already had an INN since I am a former citizen of Kazakhstan. A normal office, the card was printed by the machine right in front of me, which is very cool of course. Good girls are pleasant to work with, everything is fast and clear with the necessary documents.
A modern high-tech office is not comfortable and cozy like a cafe, there are always a lot of people, but at the same time everything works like clockwork - both staff and equipment
There's always a horde of people. Parking is a problem. Beggars near the bank are annoying. But everything is fast. I acutely remembered the manager's stale breath.
The Caspian Sea is always on top. All processes are automated, with a minimum of paperwork. The staff is trained to work with clients at a high professional level
I really liked the speed of service and the friendly staff. Everything was quickly done and told about the product. The registration and issue of the card takes a total of 10 minutes.
The most convenient branch of the bank in Astana (for me). It is famous for the fact that this is the only bank in which an armed criminal held hostages (bank employees), with whom Interior Minister Akhmetzhanov M. (now Akim of Akmola region) came and entered the branch building to negotiate
After all, Kaspi is an innovative bank. You can get a card in two minutes. Integrated with egov. Store in the phone. Many services are online. It's all very cool. Even in the West and in the Russian Federation there is no such thing or only approach it.
The only negative is the very high interest rate on the loan.
They served well and quickly there. There are ATMs inside and outside, very convenient.
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Жизнь Геркулеса Пумы
Level 13 Local Expert
October 15, 2024
I wanted to write a review and put a 5. I opened the office card - it costs 5 rubles. The staff is very friendly and friendly - everything is done quickly. They help at every step. I really liked the service.
A good bank branch, they quickly issued a card in the presence of an IIN, and immediately printed a ready-made personal card in a minute. They work even on weekends, which is not always the case in Kazakhstani banks
Polite staff. Citizens of the Russian Federation, when using public transport, need to download a special application for payment using a QR code. The account is replenished from the bank card of Kaspiy Bank, which can be obtained if you have a passport and an INN of Kazakhstan. The INN is issued by the migration service. In general, if you come to stay for a few days, use a taxi. This is not always convenient. Therefore, only 4 stars.
The managers work great, the service is first-class. It took only 10 minutes from entering the branch to leaving with an open account and issued a manufactured card.
I have been using the bank's services for many years, I liked everything. In March, I issued a consumer loan for 1 year. I used a mobile partial early repayment (ASBC) to repay, I repaid it in April, everything went fine. On May 5, I make a repayment, in the application they write the repayment for 6 months. And on May 21, they call and say that the delay is for May. They can't really explain it in the call center, they send it to a bank branch. The question arises, what is the application for? Why can't the monthly payment be automatically repaid with early repayment? The bank's management needs to improve this application and train its employees.
I made a card for a non-resident, issued a passport, IIN, a certificate of temporary registration from the hotel, a local number, took it at the airport and the card is ready
I don't like the big offices of Caspian Bank, there is always a queue of a lot of people, it's better to go to small felials there is almost always empty