Good and convenient location, parking, courteous staff, convenient work schedule. Always clean and tidy. Managers will always help and explain to each client.
At the entrance, there is not just a boy who tells which button to press, but actually a consultant who will tell you which application to download. Do you have documents and a phone number so that a non-citizen of the Republic of Kazakhstan can open an account?
The account opening itself, along with the card issue, took 20 minutes.
This is a high level of service.
Mololtsy
I opened an account quickly. The girl who opened the account helped to sort out the nuances and told me about everything. The card could be instantly printed right at the bank branch. I've never seen anything like it anywhere. Top service 👍
A few days ago, I used the services of this bank. Immediately, without delay, the bank manager Ulken came up (sorry, I have a bad memory for names, maybe I made a mistake in the ending) and helped install the application on my phone. And you can get a card in 2 minutes. Service, at the highest level. Cop Rahmet.
I faced an extremely unpleasant situation when I decided to transfer funds from my Uzbek Visa card to their Visa card. Since I am a client of this bank and fully trust its reputation, I was sure that the process of transferring funds would be quick and without any problems. However, when I received the amount on the new card, it was significantly lower than I expected.
After studying the issue, I found out that the bank converted my dollars not at the official exchange rate indicated on their website, but at some incomprehensible internal rate, which is obviously less profitable for customers. In addition, the cost of this operation turned out to be quite high, which was an unpleasant surprise for me.
I tried to contact the bank's support service to sort out this situation and return to me the difference between the expected and actually received amount. However, to my surprise, the support staff did not pay due attention to my problem and did not offer any specific solutions. Instead, they referred to some internal rules and instructions of the bank, which, in their opinion, exclude the possibility of an error on the part of the bank.
"Kaspi Bank is an excellent bank with a favorable location at 156 Tole bi str., Almaty. I have contacted this bank several times and always received high-quality service. The bank's employees are always ready to help and answer all questions. Convenient banking services and a wide range of financial products make Kaspi Bank one of the best banks in Kazakhstan. I recommend this bank to anyone who is looking for a reliable financial institution in Almaty.
You always come in order, they always ask how they can help and direct you where you need to go. The only thing is that there are not enough queues of service personnel for some reason. Well, this is already the policy of the bank and their internal affairs. In general, I use the bank very often and I like that many issues are solved online, so there is no need to go to the bank often. Everything suits me. Today it is the best bank in the city. Let oakide stay for many years . thank you for your work!
A very convenient bank branch, they will always provide quick and professional advice. Convenient location. There are many terminals, which saves our time.
A wonderful miracle after the Russian Agricultural Bank. Everything is fast and clear. Everyone knows their job, is responsive, attentive, professional. The card was issued in 3 minutes.
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Гульнура Ихамбаева
Level 9 Local Expert
July 13
They are located in a convenient location. There are all kinds of services, that ATM, that cash register. They do everything quickly and clearly. It's just Caspi. And he's the only one like that today - the best
Меняла здесь карту Каспий Голд обслуживание было на высоте. Ни какой очереди , заняло времени буквально пять минут. Очень доброжелательный персонал,быстрый все сделали. Может быть мне просто повезло, а может там так всегда , время покажет.
Обслуживание внимательно и быстрое. Зал просторный, после ремонта все современное и новое. Банкоматы и картоматы все в отличном состоянии. Каспий молодцы!!!
Fast and high-quality service. Everything is on the case, they immediately told us what steps to take to issue a card and how long it will take. Not deceived. There is a device that embasses the card on the spot
When applying for a loan, the client fills out the questionnaire himself, Caspi Bank does not check, then completely outsiders get nervous because they cannot contact the debtor
5 stars for employees and I don't like Caspi himself
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Show business's response
Евгений К.
Level 16 Local Expert
July 8, 2023
Очень быстрый банк в обслуживании, оформить карту - 15 минут, именная карта печатается там же, в автомате. Приятно впечатлил сервис и клиентоориентированность. Также, удивило хорошее приложение для телефона. Из минусов - нет мультивалютных карт. Желаю банку правильного развития!