We payed for their services upfront which was a couple thousand, they didnt not stick to orginal agreement and were rude in their management of the sitution. It was for our sons bday party and even though we tried to accommodate them when they called to say they were running late 15mins before the original time we agreed before hand and said they would be there by a certain which was not great but manageable, They didnt make that time either and we struggled to get a hold of them. We had to use a different number which we only then found out 15mins before our event was to start, that they were only then picking up our items which was 25mins + away. They then were not reachable and finally arrived 2hours after the initial time which we said then said wanted and refund as our event was nearly done. They agreed on site but the next day changed their tune and tried to pass blame onto us. They also did not care that we said we would take this legally. All proof has been sent to them and we did not get back a response back on it. Now its the added pain of finding legal recourse to recover our money.