Kazakhtelecom
95 reviews
August 15, 2024
Kazak Telecom, which is located on Mukhtar Auezovo Street, 16, has incompetent employees. On August 14 , at 11.15 a.m., a consultant sat at the reception desk , who could not tell how to pay for a home phone in six months to an elderly grandmother .I kept her in the general queue for exactly 40 minutes , where there was also a disabled person on crutches , while they did not even offer to sit down . I want to ask you a question!!! Your clients are your parents , friends and relatives. Those who trust the state. IT'S A SHAME!!! Please figure it out!
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August 20, 2024
The wait is long, the administrator is rude, the terminals do not work, because of this there is a crowd of people, we pay terrible tariffs from 8 thousand - 9 thousand, and the Internet speed is like dinosaurs, 1.5 MB / sec, the aura is bad.
The cons are all on the face, of the pros, thanks to the girl for a quick solution to the problem and help from herself!!
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August 15, 2024
Every time I come here, I remember how we used to stand in line for hours, only one thing has changed now according to coupons, if you want to lose 1-2 hours of your time, then everyone is here, there are 10 windows, only 4 of them are sitting in place, the rest are not in place, when connected everything is quickly solved, but otherwise there is no service.
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June 26, 2024
A very rude manager at the reception. A young guy. A brute. The queue is moving very slowly. Although the girl on the window was already in service, she was pleasantly surprised, did everything quickly, explained clearly. The guard walks around like a king, looking at everyone, as if looking for someone to make a remark to.. He often runs around for a smoke. It's stuffy in the hall, there are few seats, the main contingent, as I noticed, are elderly people. In room 5, a strange man also accepts equipment....very impolite, very much so. I didn't like it there.
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October 19, 2024
Working people have a day off, people go to solve housing and communal services issues, etc. Please leave more workers for maintenance on Saturday. What is it like in the 21st century, 2 hours per queue. There are no words. The rates are crazy. The service is terrible
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September 26, 2024
There are no Parking spaces, it works in a very slow mode,the staff is polite and courteous, in general, patience is not so bad when visiting this institution
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July 31, 2024
Terrible service, why not make separate queues for disconnection, connection, etc....Three hours in line, how is that?! They also don't respond online...but they connect quickly, and they don't want to solve the issues...I DO NOT RECOMMEND IT!!!!
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August 30, 2024
It's been a very, very long time.
A monopolist could also provide more comfortable conditions.
From personal experience: you should prepare for a long queue and an ungracious help desk.
You should not save money on the help.
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October 24, 2024
One time at a time is not necessary. The Internet was connected for a very long time. Disconnection only by the owner of the contract or with a power of attorney. In general, it turned off quickly, but it was also early in the morning, right after opening.
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September 13, 2024
The best operator. I was on a barbecue, I ate, I connected. I thank an employee named Aisha. We have selected favorable conditions.
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October 16, 2024
I have to stand in line for a long time, it's very inconvenient.
When you get there, you finally get there, and you can't solve the issue, because you're not the owner of the house. You have to compromise to help!
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February 19, 2024
I was advised by a sweet girl named Aigerim, table 1 seems to be) I want to sincerely thank a sweet pleasant specialist of the highest category!!! Thanks to Kazakhtelecom for such employees, it was today 02/19/24 at 12 o'clock in the afternoon. With respect to you Bot ❤️🧡💛💚💙💜❤️🧡💛💚💙💜❤️
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May 12, 2024
There are no parking signs. So clean and tidy, the service is on 3 - .
I was two years ago, the girls did well and quickly solved the issues. It was not long ago that the issue was resolved for the fifth time, horror.
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August 1, 2024
The most disgusting service, I have been waiting for 11 days to reconnect services, the tariff was charged at the old address, although I moved to another address 11 days ago.
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1
April 22, 2024
I have been using your services for 10 years, however, monthly payments grow by themselves, why? At first I paid 7 thousand, now the payment has increased about 10 thousand,,, and the bill comes double, i.e. for the current month and the next, why??? Please answer, my age does not allow me to go to you.
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1
June 11, 2024
Parking is difficult, there is a long wait in line at Kazakhtelecom, but the manager served quickly. Plus, there is no ventilation in the building itself, which is why it is stuffy.
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November 4, 2024
The service is very slow, the queue is huge, the staff is not competent,
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August 25, 2024
The Internet is of very low quality and this is in Astana on the left bank at 15 Aitek Bi Street,
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September 19, 2024
I waited 2.5 hours to go to the manager who will tell you in another queue 😀
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1
August 20, 2024
Accepts only 1-2 managers, and often queues.
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August 21, 2024
It's terrible, there's a queue of 50 people, 3-4 windows are working
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1
September 4, 2024
They were served quickly . There is no queue.
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October 3, 2024
It's a mess, I stood in line for 4 hours
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January 27, 2022
The service is terrible, I waited four hours to be served, they waited a long time!!! I re-registered the Internet for myself since I am the new owner, the next day the Internet disappeared and they still can't solve my problem, I'm thinking about going to another provider. It is necessary to work on the service !!!!
Your many clients leave you, I saw myself how the office of the mass terminated the contract with you!!!
I was on Auezov 16 on 01/25/2022 I took over the Internet for myself. I turned off the phone and TV, changed the speed from 200 to 500 Mbps. And the next day, the Internet disappeared and for two days I sit without the Internet, no one can help me, they only accept the application and send it to different specialists. I pay money on time and I want top-level service!!!!!!
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8
September 24, 2024
The service is terrible!!!
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1
August 19, 2024
Queue. I remembered the USSR
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1
July 14, 2024
It takes a long time to serve
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1
March 12, 2022
Since March 03 of this year, we have not been able to connect the services of our valiant Kaztelecom, we will never get through to them, this is the first thing. Secondly, the moment when they warn us that our conversation is being recorded is infuriating, but what's the point. How many conversations have already been recorded, but the problem has not been solved so far. Who listens to these conversations at all. Who knows how to get out and write to their management. You ask for the phone number of the head, they don't give you. It's a mess, not a company, only the money is cut and that's it.
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4
October 5, 2021
Nothing has changed in the last three years, as there was a queue and congestion near the consultant at the entrance, disassembly and a lot of physical issues.There are still faces. Nothing has been improved for the comfort and service of ordinary residents of the city, you need to wait exactly an hour to be accepted. And at the same time, my personal question was resolved in no more than 10 minutes, sometimes I do not understand what people decide for so long at the managers of the hall. Either you need to expand the room, or divide the questions specifically by managers, I think the flow of questions is the same. But something needs to be done... photo "waiting in line"
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1
November 10, 2021
Despite the application submitted on purpose, they have not been able to change the tariff plan for more than a week for some reason. Contacting the call center does not help, they "feed you breakfast".
In general, the impression is negative, one girl at the reception, unable to cope with the flow of customers, not all operators at their workplaces, as a result, huge queues, angry people.
As there will be a more or less suitable alternative, I will be happy to stop being a customer of Kazakhtelecom.
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4
June 13, 2024
The service is at the highest level.
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June 28, 2022
Previously, everything was well served by well done, but now their Internet has been replaced, it began to work poorly, it is a pity that such a huge company does not monitor and does not respond to subscriber complaints
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1
October 30, 2021
It's some kind of bottom. In the age of digital technologies, which Kazakhtelecom implements and distributes, you come and stand in line to be given a ticket, and you need to wait an hour to get to the manager!!!! The hour is Carl!!! People go in droves to hand over equipment and refuse services, which makes those who want to start using their products think.
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1
May 10, 2024
There are no advantages at all, only disadvantages
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1
October 16, 2021
A good building inside, a lot of people, people wait in line for hours, but I liked how the manager Zhanara works, she helped in re-registering the subscriber, although they warned me at the reception that they would not accept after 18.00, I wanted to express my big thanks and good luck in everything.
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1
September 6, 2021
There is 1 equipment reception point for the whole city. Is it good?
There is no parking around the building or near the building itself.
There were a lot of people at the time of my appeal in the morning. The procedures are quite long.
The ventilation of the building, and in particular the central hall, leaves much to be desired.
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April 3, 2022
Terrible Internet, terrible service. Some services are connected without confirmation. Constant interruptions to the Internet. The cost of the Internet is raised, they don't even warn about it.
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1
September 18, 2024
Few places
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February 18, 2022
Polite staff, everything was explained in an accessible way. I liked that there is a preferential queue, since I was with a child. Everything was completed in half an hour.
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1
September 14, 2021
It is not an organized enterprise at all! Tech support never picks up the phone, applications for connecting services can be processed for months, and if they terminate the contract, they can charge a subscription fee for a couple more years after termination, and sue you for non-payment.
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2
May 23, 2024
The issue has not been resolved
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June 30, 2021
we sold the apartment two years ago under the contract of sale, Kazakhtelecom demands that we old owners return the equipment, add a large amount of penalties, I do not understand why Kazakhtelecom does not require new owners on the basis of the contract of sale, although they handed over the equipment, what kind of insanity and idiocy, who can explain.
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4
September 5, 2021
They use their monopoly and do not care about the consumer. I left a request to connect services, and within 2 weeks they promised to send a specialist daily to connect services. And the invoice for payment at the end of the month was issued for a full month
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2
December 8, 2021
Comfortable upholstered sofas are in the theme, because you have to wait for your turn to the operators for hours!!!Although they work well, but for some reason the process is delayed for a long time.
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August 30, 2020
Probably the only place where it is explained in Russian that where where and when. Recently I was there, the SIM card was restored by a girl 15, the window was sweetly answered and restored in 5 minutes. However , there was a big queue .
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1
3
November 24, 2020
It is impossible to terminate the contract until you hand over the equipment. No one warns about this. In short, they turned it off for six months. And all this time, money is being carefully accrued, despite the fact that a new subscriber who bought an apartment has also been using Kaztelecom's services for six months......after all this, Kaztelecom threatens to sue in case of non-payment. Although, interestingly, they connect in 15 minutes. And they come from nowhere
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2
1
January 24, 2022
Bad people, the whole Internet has been blocked: out of 10 sites on .ru or domains .com opens only 1-2, kotak-telecom is your true name.
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3
February 14, 2022
I rented a wireless Internet connection, the speed is super, it lasts for a long time, polite managers
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October 3, 2021
Disgusting service. Incomprehensible operators giving different information. Double amounts are charged. You wait for a day to connect after payment. horror.
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December 21, 2020
The process of connecting the Internet service was painful and long, after submitting the application, they waited a week and for another week Kazaktelecom specialists came to us daily, not understanding what the connection problem was, the Internet itself was working fine, the speed was good
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