An application was given, in the morning, at 9.30, for equipment repairs, the operator said, "wait, the master will be there before 13 o'clock." However, after waiting up to 15 hours, no one came up. Why tell the time if it's not true? A person plans his time, all business has been postponed, as a result, a day off has been lost for your reason....
Life is not possible without communication services. Everyone knows that Kazakhtelecom provides such a service, but the trouble is that you pay a tidy sum for services, and the services are not at the proper level. The Internet is disgusting, you can't really talk to children, everything is reconnected.
Huge queues, inflated tariffs, disgusting quality of services!!! A monopolist company that enjoys its privileges in the market absolutely without responding to quality!!! The review was left based on multiple requests and is absolutely objective!!!!
Constant problems with the Internet, slow speed. Prices are being pushed up, it is not clear at all why such prices for services. One star only for the fact that the technical support is adequate and they respond quickly. However, they cannot always resolve the issue. For about 4 years, we could not solve the problem with the Internet hanging up. Tech support has always said that the problem is on our side and with our computers. As a result, they changed the provider and for more than a year there has not been a single hang-up, the Internet is just flying. Accordingly, I have never contacted technical support from the new provider.
By the way, they didn't make a landline phone, they just abandoned it.
Heavy customer service, incompetent employees who do not have the necessary information in order to correctly answer the question they were asked, a long wait in line, although they did it on coupons, out of 7-8 managers' desks, 1-2 work at most and this is deplorable!
Disgusting!!! Advertising with their offers regularly on both cell and landline, they quickly find where to call and to whom, but how to contact, find out something, so it's not real either by phone or by WhatsApp and applications!!!!!!!!!
You have instructed answering machines, you have fenced them off and you are only raising tariffs!!!!!!!!!!!
My WhatsApp correspondence can be placed under the heading "laughter through tears" you ask one thing, in response another, and so on in a circle: press 1, 2, 3, etc…
Intrusive services, poor customer orientation. If you want to return the money for the deposit, get ready to provide a financial report for payments, bank statements.
Good afternoon. In November 2021, I was billed for paid certificates that I allegedly ordered from my phone. The time indicated is when I was at work. And on 11.11 I was in Astana at all. On 12.01.2022, I contacted the Buketov service center. The application was accepted. Since no one called me back on 02/10/2022, I again contacted the service center at Buketova, but who is still there. Gentlemen monopolists, aren't you ashamed? Not only are you not legally charging, YOU are also putting your head in the sand like an ostrich without trying to figure out the situation. You really can only demand. I am waiting for a clear answer from the company's management.
Disgusting service! There are more than 10 tables of managers in the hall, 0 good! Two managers are busy with their own business, the third went to drink tea. Everyone, sit down further! The most disgusting service in the city.
For 11.9 tenge, they call and threaten to turn off the home phone)))
In fact, due to the delay in interbank payments ...
Debt calls start before receiving a receipt for utility bills!!!
I didn't even know about this for a long time))
For the third day, the provider does not respond, they are transferred to different operators. Low Internet speed when four devices are connected, they stop working👎🏿
I go to the dsd, -10 points, I go into the voice channel I see ping 300 more -10 points, I go with the guys to the cs I see ping 400 -10 points, I buy a drop the inscription connection problems comes out, nothing swings on this, and the developers can not fix it, it's a pity that there is no score in the minus.
Why is the free 118 service not working? It is impossible to reach the operators due to the intervention of robots bullying the customers who feed you.
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All by numbers. Waiting is comfortable. The queue is not big. It is very well equipped. The only drawback is the ramp for the disabled on one side. You can't go directly to the door with a walker. And it's a long way to go around.
I would advise the professional training of employees, since they consult one thing on the phone and in the office (buketova) the information is a little different from the truth, or when you call 160 they tell you you need to call 165, and those in turn tell you you need to 160.Should I switch you?In my case , it lasted about 20 minutes
They give you old equipment. 5 years ago, we connected the Internet and installed an ancient one, we can and do not want to change it. Such modems no longer exist, and we are still struggling with it.
The service is very long. There was one person in front of me who took the ticket. I waited 1.5 hours. All the workers are busy with their own business, sitting around doing nothing. I don't give a damn about the queue. I am very unhappy with this attitude
The service is courteous, and the solution to subscriber problems is fast. Intuitive, confusing names of tariff plans.
See original · Русский
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A
Anonymous review
October 28, 2018
The most terrible office in the city. The prices are very high and the quality of services is terrible. We live in the DSR, we pay almost 6 thousand for the Internet. Not only is the speed at best 5 MB, but it also hangs constantly. We use this stuff because there is technically no way to host another Internet provider
See original · Русский
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Куат Н.
Level 2 Local Expert
October 28, 2021
WHAT KIND OF SHIT IS THIS AND NOT THE INTERNET, I HOPE THE CONTRACT ENDS SOON AND I'LL SEND THIS COMPANY TO FUCK.
The most ridiculous services that are constantly imposed on you for your own money. They are constantly calling at the most inconvenient time!!!!!!
The quality is normal. Although if I had the opportunity, I would have moved to Beeline there for less
There are always a lot of people, everything is slow and on the pathos of the workers. It 's like a tribute was brought to them . Organize the work normally first and remove the queue, the 21st century is a disgrace